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Heywood House Hotel, BW Signature Collection

4.0 star property
Travelers find tour assistance and luggage storage make exploring Liverpool effortless from this centrally-located hotel near the city's most vibrant attractions

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Heywood House Hotel, BW Signature Collection is near Royal Albert Dock and Liverpool ONE shopping district. Guests enjoy in-room WiFi and explore the historic Cavern Club with concierge help. Previous visitors consistently praise the attentive staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

About the area

Map
11 Fenwick Street, 11, Liverpool, ENG, L27LS

Getting around

  • Liverpool James Street Station
    2 min walk
  • Liverpool (LPL-John Lennon)
    33 min drive

About this property

Heywood House Hotel, BW Signature Collection

Upscale hotel near Royal Albert Dock
Close to Cavern Club and Liverpool ONE, Heywood House Hotel, BW Signature Collection has plenty to offer. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Breakfast (surcharge), concierge services and a 24-hour front desk
  • Luggage storage, a lift and tour/ticket information
  • Smoke-free property and a front desk safe
  • Guest reviews give top marks for the helpful staff and location
Room features
All guest rooms at Heywood House Hotel, BW Signature Collection have perks, such as air conditioning, as well as amenities, such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and hairdryers
  • 32-inch TVs with cable channels
  • Electric kettles, housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 18.40 per day); discounts available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 10:00 AM for a fee: GBP 5 for adults and GBP 5 for children

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 1799
  • Georgian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: from approximately GBP 5.00 for adults and from GBP 5.00 for children
  • Nearby parking fee: GBP 18.40 per day (984 ft away)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Housekeeping is included for stays of 3 nights or more.

Property is also known as

Heywood House
Heywood House Hotel Liverpool
Heywood House Liverpool

Frequently asked questions

Is Heywood House Hotel, BW Signature Collection pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Heywood House Hotel, BW Signature Collection?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Heywood House Hotel, BW Signature Collection?

Checkout is at 11 AM. Late checkout is available for GBP 10 (subject to availability).

Where is Heywood House Hotel, BW Signature Collection located?

Located in Liverpool City Centre, this hotel is within a 5-minute walk of Liverpool ONE and Cavern Club. Royal Albert Dock and Liverpool Pier Head Ferry Terminal are also within 10 minutes. Liverpool James Street Station is only a 2-minute walk and Moorfields Station is 6 minutes.

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Reviews

Heywood House Hotel, BW Signature Collection Reviews

8.6

Excellent

9.2

Cleanliness

9.2

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 517 out of 1000 reviews
Rating 8 - Good. 344 out of 1000 reviews
Rating 6 - Okay. 80 out of 1000 reviews
Rating 4 - Poor. 31 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

Reviews

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Comfortable quiet and relaxing stay Great location and great service at front desk
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice hotel. Perfect location, clean and comfy
Stayed 3 nights in Feb 2025

10/10 Excellent

Morning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff awesome and hotel located central to many sites in Liverpool.
Stayed 1 night in May 2024

10/10 Excellent

Mark

Great stay, in a fantastic location Highly recommend this hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, especially if you are planning on spending the evening at the Cavan Club.
Stayed 1 night in Jan 2025

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick easy check in lovely staff rooms were a lot better then expected lots of space and a good windo view would definitely go back again 😊
Stayed 1 night in Feb 2025

10/10 Excellent

Arwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable stay at this hotel. Staff were friendly and the location was great.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant and comfortable stay

Another very comfortable and pleasant stay. Staff always friendly and helpful. Ideal location for attractions/shops/restaurants.
Stayed 1 night in Dec 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly in the room was lovely. Great location!
Stayed 2 nights in Sep 2024

10/10 Excellent

owen malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good front desk staff extremely helpful
Stayed 4 nights in Oct 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A smart, convenient and comfortable hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room for a night in the city.

Fab 1 night stay - thank you. Room was fabulous, comfortable, clean, quiet (this was surprising given it was a Saturday night in city centre) Staff were brilliant and helpful. Location is perfect.
Stayed 1 night in Feb 2025

6/10 Okay

matthew

Liked: Cleanliness
Disliked: Staff & service, amenities
Super great location nice rooms the personal is not that friendly, a little bit expensive for being a guest house a few steps is easy hotel for the same costo and brand new
Stayed 1 night in Mar 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. So close to the water and tours.
Stayed 1 night in Sep 2024

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Xmas in Liverpool

Excellent hotel brilliant location Friendly staff Room excellent and clean Overall absolutely brilliant Will book again
Stayed 2 nights in Dec 2024

10/10 Excellent

Rosa

Everything very good and comfortable. Just the entrance is a bit smelly so was off putting but when we saw the room all was good!
Stayed 1 night in Mar 2025

10/10 Excellent

Marcio F O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Heywood House is a great place to stay in Liverpool. The staff was friendly, The room was comfortable and clean, and I plan to visit it again.
Stayed 1 night in Nov 2024

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location in liverpool centre, clean room
Stayed 1 night in Aug 2024

8/10 Good

Jackie

Liked: Staff & service, property conditions & facilities
Easy to walk around Liverpool from this hotel. The staff were so lovely and they gave great advice on bars and restaurants to visit.
Stayed 3 nights in May 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here many times. It’s very comfortable and convenient. Staff are all very friendly and helpful. Hotel has a distinctiveness which is missing in chain hotels.
Stayed 1 night in Jan 2025

10/10 Excellent

Vyctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location close to Liverpool's main spots

Great location and great hotel. Friendly staff and good condition and clean rooms. Very close to the Cavern Quarter, Pier Head and Albert Docks.
Stayed 4 nights in Feb 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay for my partners 40th room with a balcony beautiful
Stayed 3 nights in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay 😃

Arrived booked in straight away guy on the desk very nice and friendly. Room has everything you need very clean comfy bed great double glazing had a perfect night's sleep. Very enjoyable stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Reilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only in Liverpool for one night, but I wish it would have been more because of this hotel! So so nice and the staff were very friendly and helpful. Everything was clean and comfortable.
Stayed 1 night in Aug 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PERFECT!

A little older hotel, the set up or design of the is a little odd, I think it used to be a bank or something. But the staff was GREAT and the location is PERFECT! The Beatles statue is only about 3 blocks down on the pier.
Stayed 2 nights in Mar 2025