Dear Stephen,Thank you for taking the time to share your feedback on your recent stay with us. We're happy to know that you enjoyed our central location at the exclusive Avenida Liberdade district.Our staff takes great pride in providing friendly and attentive service to our guests, and we're pleased to hear that you found them accommodating.We are located in a calm street, parallel to the exclusive Avenida Liberdade, and very seldom we verify the presence of homeless in our vicinity. The municipality provides assistance and shelters for those in need and we are committed and working closely with local authorities to address this issue and explore ways to contribute positively to our community.We sincerely apologize for the ongoing rehabilitation works being carried out in the building in front of the Hotel, which are nearing completion.We look forward to welcoming you again to our lovely city and having the opportunity to offer you a most pleasant stay.Warm regards,Diogo LaranjoGeneral Manager

Dear Troy,Thank you for taking the time to share your feedback on your recent stay with us. Our staff takes great pride in providing friendly and attentive service to our Guests, and we're pleased to hear that you found them excellent.We apologize for the inconvenience you experienced with breakfast on the last day of your stay. Our buffet breakfast is available from 7:30 am to 12 noon to cater to our Guests' varying schedules and to minimize congestion. We'll certainly take this into consideration to improve our service in the future.As you mention we are located in a calm street, parallel to the exclusive Avenida Liberdade, and we regret the ongoing rehabilitation works being carried out in the building in front of the Hotel, which are nearing completion.We look forward to welcoming you again to our lovely city and having the opportunity to offer you a most pleasant stay.Warm regards,Diogo LaranjoGeneral Manager

Dear Margaret,Thank you for taking the time to provide us with your feedback following your recent stay with us.Reading your review brought us immense joy, especially your recognition of the unique qualities that make the Britania Art Deco so special. Every and each member of our friendly team is indeed a valuable member and we will be sure to pass on your kind words to her. Providing exceptional service and ensuring our Guests feel at home is at the core of our mission. Our entire team will surely appreciate your kind words and feedback. Thank you!We look forward to welcoming you back soon at our beautiful city.Warmest regards,Diogo LaranjoGeneral Manager

Estimado Heleno,Muito obrigado por ter ficado connosco e por partilhar a sua opinião. Ficamos contentes por saber que apreciou a nossa localização central no exclusivo bairro da Avenida da Liberdade, do buffet do café da manhã servido até ao meio dia e principalmente a simpatia do nosso staff.Relativamente à limpeza, lamentamos se por algum motivo ou mal entendido os copos e talheres não foram recolhidos. Não corresponde ao nosso padrão de serviço e estamos a verificar o que possa ter acontecido.Uma vez mais muito obrigado pelo seu comentário e esperamos ter o prazer de o voltar a receber na nossa linda cidade. Atentamente,Diogo LaranjoDirector Geral

Dear Judy,Thank you so much for taking the time to share your wonderful experience at the Britania Art Deco! We're delighted to read that we have become your new favourite in Lisbon.It's always a pleasure to know that our Guests appreciate the efforts we put into providing excellent service and maintaining a welcoming atmosphere. We take pride in our authentic Art Deco decor, and we're thrilled that you enjoyed the intimate atmosphere and friendly staff.We look forward to welcoming you back for another exceptional stay whenever your travels bring you to our beautiful city.Safe travels, and thank you for making the Britania your home away from home!Warmest regards,Diogo LaranjoGeneral Manager