All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Nice property. Clean and quality furnishings. Could do with more non gambling activities e.g only one bar and two restaurants available (one of which was closed on Monday). Also a bit remote for those without a car
Alekos
Stayed 2 nights in May 2024
Response from City of Dreams Mediterranean on 15 May 2024
Hi Alekos, thanks for the great review, we appreciate your feedback. We hope to host you again soon
The service is excellent. The breakfast is very tasty.
A luxury hotel.
Eleni from the reception is kind and perfect, helped us with everything we asked for.
staff very good
Hanna
Stayed 3 nights in Jan 2024
Response from City of Dreams Mediterranean on 16 Jan 2024
Hi Hanna, thanks for the great review, we really appreciate the feedback. We hope to host you again soon!
Hotel was superb. Was woken up this morning at 5am by rowdy guests who were screaming, fighting, slamming doors, for about 45 minutes. Not happy about this.
Demetrios
Stayed 3 nights in Dec 2023
Response from Ben on 31 Jan 2024
Hi Demetrios, thank you for the positive review. We apologise for the noise made by our other patrons, this is regrettable. We hope to host you again soon
10/10 Excellent
david
24 Dec 2023
david
Stayed 2 nights in Dec 2023
Response from City of Dreams Mediterranean on 16 Jan 2024
Hi David, thanks for the great review! We hope to host you again soon
Amazing venue, high standings, great food in each of the restaurants we tried, overall very happy and recommend for everyone looking for a great escape, and like to play casino games.
michael
Stayed 3 nights in Dec 2023
Response from City of Dreams Mediterranean on 15 Dec 2023
Hi Michael, thank you for the wonderful feedback, we are thrilled you enjoyed your stay! We hope to host you again soon
Great room, excellent food and very good customer service. The spa was a real disappointment. Booked a treatment and they were running late. No prior warning and they weren't sure how late it would be. I ended up having to cancel which was a real shame after such a positive stay.
Georgina
Stayed 1 night in Nov 2023
Response from City of Dreams Mediterranean on 20 Nov 2023
Hi Georgina Thank you for leaving your positive review. Please accept our sincerest apologies for the issue you experienced with the spa, this is regrettable. We hope to host you again soon
Great hotel, has potential. Service in the Amber Dragon was excellent so was the food.
Bed very comfortable.
Little things that could be improved plug sockets in room, some were covered up by very heavy furniture. The only bin in the room was in the bathroom!
Alison
Stayed 1 night in Nov 2023
Response from City of Dreams Mediterranean on 13 Nov 2023
Hi Alison, thank you for the positive review and honest feedback, your comment have been well received. We hope to host you again soon!
No activity for kids at the evening.
On Monday only one restaurant was open.
On Monday the activity park was close.
The check in was after 17:00
The check out took more than 1.5 hours.
The bill was full of mistakes.
On top of that some taxi was parking next to my car which was on the valet and he made an accident with my car!!!
AMIR
Stayed 3 nights in Aug 2023
Response from City of Dreams Mediterranean on 18 Aug 2023
Hi Amir, thank you for sharing your honest feedback, we are very sorry you encountered these issues during your stay. I've raised your points with the Hotel Management Team, we are going to conduct an investigation to understand why these things happened. Regarding your car, if you haven't done so already, we recommend that you contact your insurer or the police to report the issue. I'm afraid we can't offer any assistance because the accident was caused by the taxi driver. Again, please accept our sincerest apologies
Response from City of Dreams Mediterranean on 17 Aug 2023
Hi Pantelis, thank you for the positive review, we're sorry you experienced service issues during your stay. Your comments will be raised with the hotel team, we want to ensure our service is 5*, thank you for sharingWe hope to host you again
4/10 Poor
yiannaki
Travelled with family
15 Aug 2023
Liked: Property conditions & facilities
Disliked: Staff & service
Na
yiannaki
Stayed 4 nights in Aug 2023
Response from City of Dreams Mediterranean on 31 Aug 2023
Hi Yiannaki, thank you for leaving your honest review. Please feel free to reach out to us and share your feedback, if possible we would like to rectify any issues you experienced
Response from Ben - E-Commerce & Distribution on 11 Aug 2023
Hi Rinat Thank you for leaving positive feedback, we are pleased you enjoyed your stay. We welcome you to get in touch and share any further feedback you may have. We look forward to hosting you again
The property is new and beautiful, very clean, the stuff is great, the rooms and the pools are beautiful, the only problem is the service at the pool - it took them a long time to serve our food, like an hour to wait for drinks.
But beside that it was great.
Michal
Stayed 4 nights in Jul 2023
Response from City of Dreams Mediterranean on 31 Jul 2023
Hi Michal, Thank you for the positive review and thank you for your feedback about the service, they have been duly noted. We hope to host you again soon.
The staff were rude and uninformed. The place is still under construction. Blackjack dealers give you cards when you dont ask and then you waste time arguing with the bosses. I wouldnt go there even if i was paid to
David
Stayed 2 nights in Jul 2023
Response from City of Dreams Mediterranean on 31 Jul 2023
Hi David Thank you for your honest review, we are very sorry that you had a negative experience at the resort. Your comments have been shared with the Quality Manager and Casino Manager; we'll be in touch in due course.
The hotel is amazing. Very beautiful. A lot of pools and places to relax. There is casino and restaurents .
The service was wonderful and I would like to say thank you for the service I got from EDWIN BUENSUCESO a manager in the reception.
VARDA
Stayed 5 nights in Jun 2023
Response from Ben on 28 Jul 2023
Hi Varda,Thank you for the wonderful feedback, it's much appreciated. We're glad you enjoyed your stay with us, we'll make sure to pass your kind words to Edwin.We hope to host you again soon.City of Dreams Mediterranean
10/10 Excellent
Lidor
24 Jun 2023
Lidor
Stayed 3 nights in Jun 2023
Response from Ben on 28 Jul 2023
Hi Lidor,Thank you for the great feedback, it's much appreciated. We're glad you enjoyed your stay with us and we hope to host you again soon.City of Dreams Mediterranean
2/10 Terrible
eyal
23 Jun 2023
eyal
Stayed 3 nights in Jun 2023
Response from City of Dreams Mediterranean on 31 Jul 2023
Hi EyalThank you for your honest review, we are very sorry that you had a negative experience at the resort.We want to ensure that our service is always excellent and, as such, your rating has been shared with the Quality Manager.We would love to hear your feedback on how we can improve, and rectify any issues you may have had at the resort, we will be in touch in due course.
The hotel is beautiful everything is new and clean. But all the team is new so everything is very slow . The service was very slowly to get towels. They need to learn more. It was soft opening while the price we paid doesnt match to the poor service
Verified traveller
Stayed 3 nights in Jun 2023
Response from Ben on 28 Jul 2023
Hi Thank you for your honest review, we're very sorry that our service wasn't up to standard during your stay.At the time of your stay, we were in a 'soft opening' phase so there were still many trainings and processes that we needed to perfect, however this does not excuse the poor service, as you said.We have since refined our processes and training regimen, so we hope that you'll stay with us again in future. We're positive you'll have a truly excellent experience.City of Dreams Mediterranean
Super accueil lors du check-in, hôtel récent (opening en Juin 2023), hôtel luxueux, chambre spacieuse et super bien équipée. Personnel de l’hôtel très agréable. Petit-déjeuner très copieux. Piscine exceptionnelle. Adventure Park à recommender pour les enfants.
Stelianos
Stayed 1 night in Jul 2023
Response from City of Dreams Mediterranean on 31 Jul 2023
HI Stelianos Thank you for the wonderful review, we are thrilled that you enjoyed your stay with us. We hope to host you again soon