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"Very good customer service and support from the team"

"As a mixed-race couple looking forward to a relaxing two-night stay, we knew as soon as we arrived that something felt off. While the place looks nice and is clean, we were made to feel unwelcome by certain staff, who treated us very differently compared to the other guests. - we got virtually no sleep the first night because of families running loudly around the main hallway until 3am, which staff did not manage. - an attempt to charge us £125 for a meal that cost £25. - an attempt to charge...

"Nice hotel with a beautiful view of the lake. However, there were several issues: - The address provided was incorrect and led us about 2 km away from the actual location. The new address corresponded to a different hotel name on Hotels.com, which was confusing. - There was no heating: it was out of order, and we also had no hot water. - The room itself was nice, but very cold. Since the building is made of stone and poorly insulated, the electric heater provided was not powerful enough to...