First, try to find it. Signage is less than minimal.
Next, go to the elevator, a very poorly lit place, and take a nondescript elevator to the 6th floor.
Be prepared for the line of over a dozen others waiting to check in. They will not check in anyone before three. Nope. Won’t do it.
Our room on the third floor was right above the intersection. Great view but the noise of trams, trucks, and every ambulance in the city passes they. Second, summer heat makes the room an oven.
One window will open a bit but the noise made us close it and the curtains . That helped contain the noise but then the heat hit us. We failed to get the A/C to work and found no fan to move the air. Groggily, we tried to get to the reception desk to discuss this issue, but, mind you, the elevator up to the reception does not stop at the third floor. Only down. So this senior citizen had to take the first of four climbs up those stairs to reception on the 6th floor. I asked for a refund for the second scheduled night. It was refused. “We can’t do that. Only Expedia can. You need to call them.” Also, “You can’t get air conditioning in your room because there is none. Hotels in Germany don’t have air conditioning.” And portable fans are not provided either apparently.
I called Expedia. They said couldn’t. Only the hotel.We were given another room, and rather nice one at that. Quiet.
The next morning at check out, the manager asked why we hadn’t turned on the air conditioning.