Disappointing. Furniture was old and tired looking. Carpets were dirty and layers of dust was evident on many surfaces. We requested a room change after one night due to the shower not working properly. This was very inconvenient, as staff at front desk were not able to do this, because when I booked this through Expedia, I did not realise it was booked through a third party, LSI - Luxury Suites International.
Spent almost an entire day, contacting LSI via the hotel phone, and hanging around the hotel waiting for LSI staff (LSI do not have their own staff on the property) to come and check the condition of our room, and to confirm that a room change for us was necessary. By this time, it was 3.30pm.
Although the shower worked better in the new room, the overall cleanliness and condition of the room was not 4.5 star standard. We have stayed at The Signature on two separate occasions previously, and loved it. This was when the property was newer, owned and managed by MGM Grand. It appears that nothing had been replaced over the years, under the management of LSI. Unfortunately, I can only upload photos on here and not videos. I have better video footage to show the true condition of the junior suite we were given. LSI did try to compensate us with an upgrade to a suite with balcony, and strip view, and the lady who dealt with our complaint was very friendly and helpful.
It is very frustrating that no management staff of LSI are on site. All communication was via WhatsApp.
