2/10 แย่มาก
Stephanie
เดินทางกับคู่รัก
6 ต.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We had the worst experience- do not stay here. It’s not along the water- First and foremost do not trust the pictures on the Expedia listing which I have no doubt the property provides. We got put in the tiniest room- looked like a motel room. The bathroom was bigger than any other area. When I contacted Expedia and they reached out to the property they told me I could “pay more to be moved.” The room was awful you are below ground level. Just awful. I would never stay here again and we go to Maui 1x a year.
In addition we had to rent beach chairs which is fine except the one I rented was completely broken the metal was broken…. So when I brought it back I told them they should retire it’s which they acknowledged but said nothing else. Not sorry for the inconvenience nothing.
Then Hannah from the front desk reached out offering a package and gift card for our troubles which was the same offer if you sat through the seminar….so I was like wow that’s very generous…but the watch was I still had to sit at the seminar! Every guest gets this offer so this was nothing being offered to me for my dissatisfaction with the accommodations.
We checked out on Sunday, and came home- within the week Hannah did say she was approved to give us the gift card and package without the seminar - and I texted her back that we had already checked out. Haven’t heard from them since and I feel I have adequate time for anyone to try and rectify the situation and they didn’t.
Stephanie
เข้าพัก 4 คืน, กันยายน 2025
