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Reviews of Holiday Inn Express & Suites Lacey – Olympia, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 712 out of 1001 reviews" "
Rating 8 - Good. 207 out of 1001 reviews" "
Rating 6 - Okay. 46 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like my service at the front desk i did not get her name, but she works at night. She was amazing
Stayed 1 night in May 2024
Response from Ali on 28 May 2024
Thank you for your great review. At Holiday Inn Express & Suites, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our PM Shift to give her the recognition that she deserves. We look forward to seeing you again in the near future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ali on 26 May 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

8/10 Good

Deanna

Stayed 1 night in May 2024
Response from Ali on 23 May 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
The staff are excellent!!! They’re helpful, knowledgeable, friendly, always a smile on their faces.
Stayed 1 night in May 2024
Response from Ali on 20 May 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 2 nights in May 2024
Response from Ali on 15 May 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Eugene, Bellevue

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is large and clean.
Stayed 1 night in May 2024
Response from Ali on 14 May 2024
Thank you for taking a moment to share your experience at Holiday Inn Express & Suites.. We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

4/10 Poor

Tanya

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was not clean. In closer inspection the room was set up to look clean. There was a pillow cover that in the morning when we turned it around had what looked like dried blood smeared on the back of one pillow. There was food in the refrigerator from a prior guest and the water was slow in draining in both the sink and shower area.
Stayed 1 night in May 2024
Response from Ali on 14 May 2024
Thank you for taking the time to provide valuable feedback about our service. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. I'll be sure to share your feedback with the rest of the team so we can improve ourselves daily. Please contact us at the hotel to discuss your experience further.

10/10 Excellent

Korianne

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good location but not much parking.
Stayed 1 night in May 2024
Response from Ali on 13 May 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our parking lot wasn’t exactly to your liking. We are striving to improve our limited space to accomodate our guests so we hope you give us another chance soon, so we can share an even more positive experience.

8/10 Good

Catherine

Stayed 1 night in May 2024
Response from Ali on 25 May 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Don N Kirkwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to Olympia and Olympic Penninsula
Stayed 2 nights in May 2024
Response from Ali on 11 May 2024
Thank you for choosing us for our location. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Holiday Inn Express & Suites in the near future.

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it close to a trail and a short walk to town. Near freeway, so use ear plugs if sensitive to sound. Good breakfast buffet. Decaf coffee was good.
Stayed 1 night in Apr 2024
Response from Ali on 11 May 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was great, with a variety of choices. The staff in the breakfast area was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Ali on 1 May 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We strongly believe that fresh, high-quality ingredients make all thedifference, and we agree that you can’t go wrong with our complimentary hot breakfast. We hope you’ll visit us again soon.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ali on 4 May 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Holiday Inn Express & Suites. We hope you’ll visit us again soon.

8/10 Good

Jeffery, Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The windows need more insulation as the traffic outside seems like the windows are open. Traffic did die down, so I did get a good night's sleep.
Stayed 1 night in Apr 2024
Response from Ali on 27 Apr 2024
Thank you for taking a moment to share your experience at Holiday Inn Express & Suites. We regret that your experience did not meet your expectations and have shared your feedback with our upper management. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.

8/10 Good

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great people
Stayed 3 nights in Apr 2024
Response from Ali on 25 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Aravind Ram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ali on 20 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Sam

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet (we were in rooms facing away from highway). Bed was firm and pillows provided included soft and firm types. Room AC worked well and was quiet. Breakfast variety was excellent and staff were courteous. Cookies in the lobby mid day were a nice touch. Definitely recommend and would return. Good value.
Stayed 1 night in Apr 2024
Response from Ali on 20 Apr 2024
Thank you for taking a moment to share your experience at Holiday Inn Express & Suites. We are so pleased tohear you found service to your liking. We look forward to welcoming you back again soon.

8/10 Good

Dennis

Liked: Amenities
Disliked: Staff & service
Staff should be able to communicate with guests. I had do not disturb sign on door and maid knocked anyway. She did not speak English and I could not communicate my need for more soap to her.
Stayed 2 nights in Apr 2024
Response from Ali on 16 Apr 2024
We very much appreciate your comments regarding your stay at the Holiday Inn Express Suites. I will be sure to share your feedback with our team. I am sorry to hear, however, that one of our housekeepers knocked on your door and not adhere to the DO NOT DISTURB sign placed on your door. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Amie

Stayed 3 nights in Apr 2024
Response from Ali on 13 May 2024
We’re very sorry to hear about your recent experience with us with your recent feedback. This does notreflect the standard of service that our customers deserve. Please contact me at our hotel sowe can discuss your recent stay with us.

10/10 Excellent

Oleg

Stayed 1 night in Apr 2024
Response from Ali on 4 May 2024
Thank you for taking a moment to share your review at Holiday Inn Express & Suites. We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and excellent breakfast
Stayed 1 night in Apr 2024
Response from Ali on 13 Apr 2024
Thank you for the great review! We strongly believe that fresh, high-quality ingredients make all thedifference, and we agree that you can’t go wrong with our breakfast. I'll be sure to let my breakfast team know so we can improve our service daily.We look forward to seeing you again in the near future.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were amazingly comfortable!! Front desk staff are so very friendly and helpful!! My only complaint is that I wish the doors had a soft close as every time a door would shut around me, it slams, hence creating a lot of noise, which sucks when you're trying to sleep. Overall though, I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Ali on 6 Apr 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Holiday Inn Express & Suites is committed to providing high-quality customer service to all of our guests. I'll be sure to share your feedback with our maintenance department so we can better service you next time. We hope to see you again in the near future.

10/10 Excellent

Quijuan

Liked: Cleanliness, staff & service, property conditions & facilities
very clean
Stayed 1 night in Mar 2024
Response from Ali on 7 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Holiday Inn Express & Suites. We take pride inproviding a clean and comfortable space for all of our guests, so our teamappreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Aishah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ali on 6 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Holiday Inn Express & Suites. We hope you’ll visit us again soon.

10/10 Excellent

Eden

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Had a really good experience, the staff were really nice!
Stayed 2 nights in Mar 2024
Response from Ali on 2 Apr 2024
Thank you for taking a moment to share your experience at Holiday Inn Express & Suites with your exceptional review. We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

dennis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness and staff very friendly! Will be back again! Thnks
Stayed 2 nights in Mar 2024
Response from Ali on 2 Apr 2024
Thank you for taking a moment to share your experience at Holiday Inn Express & Suites. We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Karina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay the weekend, very clean and has everything you need including a great breakfast!
Stayed 2 nights in Mar 2024
Response from Ali on 2 Apr 2024
With so many great places to choose from, it’s an honor that you decided to give us a try, and itsounds like we made a great first impression. Thank you for posting your positive review. At Holiday Inn Express & Suites, we value your time and always strive to provide fast and efficient service. Feel free to email me directly if you have any questions or concerns so we can better service you even better next time. We look forward to welcoming you back soon.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was fine. Room was clean. Staff was friendly. Theres a gym area. Didnt get a chance to access the pool or anything as I just stayed one short night. My only concern was at first glance the buidling looks very old and run down. I expected a nicer looking building for the name Holiday Inn
Stayed 1 night in Mar 2024
Response from Ali on 2 Apr 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at Holiday Inn Express & Suites is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quiet, excellent breakfast, easy check in. Enjoyed our stay, thank you!
Stayed 2 nights in Mar 2024
Response from Ali on 2 Apr 2024
Thank you for the great review! We strongly believe that fresh, high-quality ingredients make all thedifference and glad you enjoyed our breakfast. At Holiday Inn Express & Suites, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our breakfast ladies to give them the recognition that they deserve. Feel free to let us know if you have any questions or concerns so we can better service you next time. See you soon.

10/10 Excellent

Jaylin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, was very happy overall. Was skeptical over parking from a previous review. But my jeep w an upgrade speaker system was just fine. if I hadnt seen that one review, I wouldn’t have stressed it. The parking was quiet and safe. City hall on the same block.
Stayed 1 night in Mar 2024
Response from Ali on 2 Apr 2024
Thank you for posting your positive review. At Holiday Inn Express & Suites, we value your time and always striveto provide fast and efficient service. We are so pleased to hear our service was providedin a timely manner and you enjoyed our breakfast. We look forward to welcoming you back soon.

10/10 Excellent

Isabela Njeri

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly attentive and kind staff, both the lady at the desk who checked us in, and the manager and his team who were so gracious in the a.m. Also the nice lady serving breakfast who was so kind and helpful. All were friendly, professional, and made us feel so welcome. The manager took time to ask how our stay was and if he could give us water or do anything else for us. Excellent service!!
Stayed 1 night in Mar 2024
Response from Ali on 30 Mar 2024
Thank you for taking a moment to share your experience at Holiday Inn Express & Suites. We’re proud to deliver great value to our guests so we’re delighted that you enjoyed your stay with us. We hope you’ll visit us again soon so we can better service you next time.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The WiFi was great and the hotel room was quiet.
Stayed 1 night in Mar 2024
Response from Ali on 31 Mar 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Frost

Liked: Cleanliness, staff & service, property conditions & facilities
Well run property.
Stayed 1 night in Mar 2024
Response from Ali on 31 Mar 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

6/10 Okay

Lindsey

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Brian at the front desk was great at check in. Super friendly and helpful. Our room was ok. Lots of space but it had not been cleaned very well. Our bathroom smelled funny. The breakfast was nice and very convenient.
Stayed 2 nights in Mar 2024
Response from Ali on 4 Apr 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team for improvement. We will definitely inform Brian of the recognition that he deserves.We hope to see you back in the near future so we can better service you next time.

10/10 Excellent

Brent

Stayed 1 night in Mar 2024
Response from Ali on 7 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Holiday Inn Express & Suites. We hope you’ll visit us again soon.

8/10 Good

omar

N/a
Stayed 1 night in Mar 2024
Response from Ali on 18 Mar 2024
Thank you for recent review. Ourteam here at Holiday Inn Express & Suites is committed to providing high-quality customer service to all of our guests. We value all feedback and hope to see you again in the near future so we can service you even better next time.

10/10 Excellent

Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ali on 15 Mar 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit and service you even better.

10/10 Excellent

Yung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ali on 14 Mar 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us. We look forward to seeing you next time and service you even better.

10/10 Excellent

Tamara, Lakeview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ali on 11 Mar 2024
Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

6/10 Okay

Alyssa

Stayed 1 night in Mar 2024
Response from Ali on 31 Mar 2024
Thank you so much for taking the time to rate us. We value every feedback so we can better service everyone daily. If you have any questions or concern, please do not hesitate to let us know.We hope to have you back with us soon!

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great at check-in. The hotel is beside the freeway which is convenient for a road trip stop but a little noisy with highway traffic. Property is in good condition. There were lots of families enjoying the indoor pool. Safe and well kept.
Stayed 1 night in Mar 2024
Response from Ali on 11 Mar 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the comfort of the bed and pillows. The place was pretty clean. Front desk staff at night didn’t greet me right away but was otherwise polite and helpful
Stayed 1 night in Mar 2024
Response from Ali on 11 Mar 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had a pleasant experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ali on 11 Mar 2024
Thanks for sharing your lovely ratings with us and the community. We hope to see you soon!

10/10 Excellent

Britnee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean nice breakfast options! I would highly recommend
Stayed 1 night in Feb 2024
Response from Ali on 11 Mar 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was great and the room was very clean. The included heated breakfast was very nice. Our main problem was the noise, but not all of that was the property. The person staying above us sounded like an elephant pacing back and forth until after 11pm. For the property, the room doors slammed, the hvac(?) unit in the room was very noisy, and we could hear adjacent rooms water running.
Stayed 1 night in Feb 2024
Response from Ali on 11 Mar 2024
Thank you for your recent stay and apologize for the noise inconvenience you had encountered. Your experience matters, and we're committed to continuous improvement, and your feedback helps us immensely. We really appreciate you sharing the word about us and look forward to hosting you again in the near future.

10/10 Excellent

Madelyn

Liked: Property conditions & facilities
Clean. Comfortable
Stayed 1 night in Feb 2024
Response from Ali on 11 Mar 2024
Thanks for sharing your lovely ratings with us and the community. We hope to see you soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, Accommodating Staff
Very friendly staff behind the counter. Very accommodating room cleaning staff. The breakfast was very good with hot and cold offerings. I also enjoyed the complimentary cookies in the evening. My only complaint is the traffic noise from outside could be heard. I wished the windows could insulate outside sound better.
Stayed 3 nights in Feb 2024
Response from Ali on 11 Mar 2024
Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.

10/10 Excellent

JEAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ali on 11 Mar 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

10/10 Excellent

Richard

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ali on 11 Mar 2024
Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.

8/10 Good

Timothy F

Liked: Cleanliness, staff & service, room comfort
Olympia stopover
It was a good stay for two nights while Vi’s family without room. Good breakfast.
Stayed 2 nights in Feb 2024
Response from Ali on 11 Mar 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!