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Reviews of Lazenda Hotel

3 out of 5
Lazenda Hotel
Block C& D, Lazenda Centre, Jalan OKK, Abdullah, Labuan, Labuan Federal Territory

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 65 reviews" "
Rating 8 - Good. 32 out of 65 reviews" "
Rating 6 - Okay. 11 out of 65 reviews" "
Rating 4 - Poor. 8 out of 65 reviews" "
Rating 2 - Terrible. 0 out of 65 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raphael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here whenever I am in Labuan. Rooms are spacious and hotel condition is still good. Convenient for local food around the area with mini-marts for any last minute purchases. Only wish is for the cable TV to be reinstated. Channels available are rather limiting now. Wifi also tends to drop-off and does interrupt work .
Stayed 7 nights in Dec 2023

6/10 Okay

Chelsea

Travelled with family and small children
We stayed there for 3 days 2 nights at room 508 it was unpleasant experience because the air conditioning was not functioning very well it was so hot and the staff was not attentive at all.. the room that I requested it was stated FOC for child below certain age but when we requested for extra towel they charged us 10 ringgit for 1 extra towel. Totally sucks
Stayed 2 nights in Dec 2023

8/10 Good

Raphael

Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really convenient for a work trip. Lots of local eateries around. Amenities and convenience stores too. And is very close to the ferry points if you need to travel out to the ships at the anchorage.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good and recommended
Stayed 2 nights in Nov 2019

8/10 Good

Hafiz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The lift is a bit dirty and smelly
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a one night stay so cannot comment much about my stay. The only thing i observe is that the breakfast was poor with little choices
Stayed 1 night in Sep 2019

6/10 Okay

Andree

Business traveller
Disliked: Cleanliness
The area with choices of eateries.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Ravandaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Nurul

Liked: Staff & service, property conditions & facilities, room comfort
Near to town
Stayed 2 nights in Feb 2019

4/10 Poor

L

During booking (in the receipt mentioned Suite Room) but when arrived at the hotel they provided us with Superior King Room. Is it possible to Expedia to re-issue the new receipt for me to reflect the Superior King Room that been provided by Lazenda.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Mohamad zulhaimie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

amirul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome stay over my birthday
definitely a come back for me!
Stayed 1 night in May 2018

4/10 Poor

FD, SGP

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Pro: Location (that's about it). Con: No water in bathroom, aircon was faulty, wifi password only valid for 24hrs.
Stayed 3 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Strategic location, new ambient
Pricey compared to other shoplot hotels in Labuan, since it's still new, the overall conditions is good. Breakfast refill takes longer time, I have to just take whatever left as couldn't be bothered to wait.
Stayed 1 night in Mar 2018

4/10 Poor

brian

Disliked: Staff & service, property conditions & facilities, room comfort
Better hotels in area for the price paid.
On check in the receptionist asked for my passport, fair enough but she didn't just check my photo etc. but was checking all the pages and my visas??
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stay away from Junior Suite Rooms
Smelly at Junior Suite room perhaps due to no guest check in for sometime. Not secure at Junior Suite rooms block due to lack of security and public can just access. No refill of breakfast spread even it is before 9.00am.
Stayed 1 night in Feb 2018

6/10 Okay

Azha, MY

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Average. Need to cross the road to get to the room from the lobby. Basic necessities only provided for 1 pax eventhough the check in is for 2 pax.
Stayed 1 night in Feb 2018

8/10 Good

Nadia, Kuala Lumpur

Liked: Cleanliness, room comfort
Comfortable hotel
Overall, it's a good hotel to stay in with minor flaws. One male receptionist should have been more friendly and informative to provide me with more details on how to obtain the receipt under my company's name instead of kept on insisting for me to contact Expedia right away.
Stayed 1 night in Nov 2017

6/10 Okay

K.Jayakumar

Stayed 6 nights in Sep 2017

6/10 Okay

Dave, Singapore

Disliked: Property conditions & facilities
Overall an average hotel with minimal amenities.
The hotel price is easy on the budget and services are on overall average. The lobby café "Mortar" was the only nice place in the hotel for one to chill out as it dishes out good local food as well as western fares at reasonable prices.
Stayed 1 night in Jul 2017

6/10 Okay

Boon Thye

The floor in the floor is very dusty.

8/10 Good

Richard, Brunei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Great location for clubs and bars. Staff friendly and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, comfy bed!
The wi-fi could have been better but i am just grateful there is wi-fi....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean and friendly staff
Fine stay

6/10 Okay

Michelle Bay

Liked: Cleanliness, room comfort
Good location but could improve on the hotel
the room was nice but the toilet in the room which i stayed in was clogged, including the face wash area too. i told the reception about it but they never sent anyone over to look/fix it. hence the average rating i provided for this hotel. and they don't do dine-in room service as well. so that's pretty much a let down. the breakfast was alright, it did filled up my stomach but they could provide a bit more choices. there's a lot of place for you to have eat surrounding the hotel.

6/10 Okay

kamal, labuan

Liked: Cleanliness, room comfort
Heart of city near all u need
Very nice n happines nite happening near shopping..banking
View from hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
First room smelt terrible -

8/10 Good

Mathilda, kuching, sarawak

nice hotel, recommended
it's a cozy hotel. i'll definitely stay here again for the rest of my future visits to labuan, unless the services deteriorates. it's a 3 minute walk to fratinni's restaurant, opposite the hotel is Olive restaurant, to the left of the hotel are some non-halal eateries, so it's a convenient place to stay. basic groceries such as water bottles can be purchased at the mini groceries store at the area. for those who wants to buy chocolates & alcohol, you can explore the area and find your bargains. just a side note, if you have bought more than 1 litre of alcohol, please expect to pay tax of RM10 at the airport to the customs. for those fitness junkies, they have a super clean & nice gym, with dumbbell section for weights and 2 treadmill and 1 elliptical for cardio. not to mention there's a huge space in between so yeah you can basically do your hiit training or whatever you wished to do. this one is in Level 3. the breakfast in this hotel is fairly good too, maybe not dorsett's standard but a little better than those hotels i've stayed in labuan.

4/10 Poor

John, Singapore.

Disliked: Cleanliness, property conditions & facilities, room comfort
Not unhappy, but most certainly not pleased.
I have to say I was disappointed in the Hotel. One young lady made up for its failures during my search for Breakfast on my last day. I hadn`t bothered for breakfast previous two days. Courteous, polite, amicable, with conversation.

8/10 Good

melanie

Liked: Staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay
Nice stay as such no issue. Breakfast - more options in food may be thought off.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Labuan Trip.
The room is cozy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Labuan Trip
The place is good for relaxing.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

masniah, Brunei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff really friendly...i love to stay again...

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Decent hotel
more suitable for business and short stays rather than family as the hotel has little facilities. The room was big and comfortable. Outlook and interior nice, location great with plenty of food and spas around for those aching feet. Cleanliness could be improved a tad

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again..
Value for money...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Khairunnisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

azmil

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy... relaxing
well.. i would say that the hotel is very convenient - the location, the services from the front desk to room service and the room itself. we leisurely relax at night after a long walk around Labuan.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first trip to labuan
This is my first trip to Labuan. The hotel is cozy enough for me and my sister. the room is clean and the services are good.