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Reviews of Hotel El Quemaito

2.5 out of 5
Hotel El Quemaito
Juan Esteban km 10, Carretera Batahona - Paraiso, La Ciénaga, Barahona

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 33 reviews" "
Rating 8 - Good. 8 out of 33 reviews" "
Rating 6 - Okay. 6 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zuley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Felix, miramar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, good food, friendly staff Beautiful view of the ocean, nice pool
Stayed 2 nights in Jul 2023
Response from Karen. on 28 Jul 2023
We are happy you enjoy your stay.with us.Thank you for your reviews.

4/10 Poor

Janel

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Al llegar a la propiedad nos enteramos de que no se aceptaban pre-pagos a través de Expedía. Tomar en cuenta que no es posible pagar con tarjeta de crédito en la propiedad. Debe ser en efectivo. La habitación tenía un olor desagradable. Atenciones del personal, especialmente en el restaurante fueron excelentes Vistas de la propiedad son hermosas.
Stayed 1 night in Jun 2023
Response from Gaetano on 6 Jun 2023
Saludos, gracias por su estadía. Como ya te explicamos, Expedia no hace prepago por el nuestro hotel. Lo sentimos por el mal holor en la habitación, pero el dia siguiente no lo encontramos. Seguramente fue por el techo de palma en esa habitación y la lluvia persistiente antes de tu llegada. Era posible pedir un cambio de habitación.

10/10 Excellent

Gustavo, Santo Domingo

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
The staffs were really nice! The food is really really good. And your are near a lot of natural attractions.
Stayed 3 nights in Mar 2023
Response from Karen on 19 Mar 2023
Thank you so much for your reviews.

6/10 Okay

MILCIA

Travelled with family, Travelled with family and small children
Liked: Staff & service
Ok
Stayed 1 night in Aug 2022
Response from Karen on 13 Aug 2022
Gracias por su comentario

10/10 Excellent

Antonia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The entire trip for me was amazing. I loved the hospitality of the staff as well as all the perks of being close to the Quemaito beach. The food was amazing and the breakfast is like no other. I definitely recommend people go to this hotel because it definitely serves as an amazing place to stay no matter how long.
Stayed 5 nights in Mar 2022
Response from Karen on 5 Apr 2022
Thank you so much for your review. We hope to see again.

2/10 Terrible

Jose R, New York

Travelled with family and small children
Unfortunately, I was not able to stay in the property due to misinformation in expedia website. It was my understanding that the charge was paid by credit card. When I arrived at the property, I was told to pay i Dominican pesos which I didn't have. The property has not ATM nor card reader. I had to turn back, 3 hrs. I was very disappointed.
Stayed 1 night in Jan 2022
Response from Karen on 8 Jan 2022
In the expedia website, if you check they write "Important information You need to know The property only accepts cash" Please the next time, when you make a reservation read better the information in the website, before to write a bad review about the hotel. But for your information the hotel accepts Dominican pesos, American dollars and Euros. Have a good day.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2021
Response from Karen on 8 Jun 2021
Gracias por su opinión.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2021
Response from Karen on 13 May 2021
Thank you for your comment.

6/10 Okay

Abraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cash only!
At my arrival, I was shocked to find out that the hotel did not accept any credit cards at all. The nearest teller machine where I could get money from was pretty far away from the hotel. I felt disappointed due to the fact that my reservation in Hotels.com did not warned me about this. I made sore of an arrangement with the person at the front desk to let me stay in and next day I'd get the money to pay them. Luckily they help me out and I was permitted to stay in.
Stayed 2 nights in Nov 2020

6/10 Okay

Perez, Bronx

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They are doing repairs in the property, and to do properly cleaning in different areas...
Stayed 3 nights in Sep 2020

8/10 Good

Juan, Santo domingo

Liked: Staff & service, room comfort
Small relaxed hotel
Stayed 2 nights in Aug 2018

2/10 Terrible

Steve, Birmingham, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken promise
Hotel El Quimaito accepted my 3 day booking and then a few months later cancelled it. I got an email out of the blue to say that since accepting my booking they had taken a block booking for a large group so they no longer had room for me and my family. They then refused to reply to any emails or answer the phone. Not even Expedia could get through to them I had chosen this hotel for where it was as we travelled round the DR. The inconvenience and last minute hassle the Hotel caused me was substantial. Expedia were great at helping to find me an alternative place (and arranging compensation) but I would not recommend placing a booking with this hotel from my experience with it. I would certainly recommend the Expedia service for resolving problems like this, though. I was so glad I had booked with Expedia, rather than going direct to the Hotel.
Stayed 3 nights in Aug 2017
Response from Gaetano on 26 Aug 2017
Dear Sir, we wrote you some messages in your reservation at Expedia because we were unable to reach you at phone. Sorry for the inconvenience but the hotel was fully booked on your dates and we had any chance to accomodate you. Gaetano.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NO star hotel
The staff are working incredibly hard to avoid the inevitable; NO guest from the industrialized world will ever revisit this hotel! The only possibility would possibly be; to stop ....in the adverts, and sell this hostal very cheap. They claim that they are "remodeling", but it seemd nobody are working on anything at the moment.? Nothing works here! We moved room four times in three days. The pool is so filthy it couldnt be used, they emptied it on the day we left... The beach has disappeared! Probably a looong time ago? If you walk through the bush for 10 min. You will get to a OK beach at Playa Quemaitos. The only place we found worth visiting in the area was Bahia de Aguilas, 2,5 -3 hours drive towards Haiti.

10/10 Excellent

Zuley

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó! Nos quedamos para hacer turismo en la zona, nos incluyó desayuno lo que es un extra, la habitación muy limpia y un moderno mobiliario, cuenta con aire acondicionado y la cama era como dormir en una nube! Muy recomendado el hotel, personal muy amigable y servicial.
Stayed 2 nights in Mar 2024

10/10 Excellent

oscar

Stayed 1 night in Apr 2024

10/10 Excellent

JULIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto bellissimo è un paradiso
Stayed 2 nights in Apr 2024
Response from Karen on 21 Apr 2024
Muchas gracias por su comentario.

10/10 Excellent

Isis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es bien bonito, las habitaciones tienen una excelente vista al mar. Hay un mirador con un pequeño jacuzzi
Stayed 1 night in Mar 2024
Response from Karen on 21 Apr 2024
Muchas gracias por su comentario.

8/10 Good

Danny

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Karen. on 21 Feb 2024
Muchas gracias por su comentario.

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, acojedor y bien ubicada
Stayed 1 night in Aug 2023
Response from Karen on 16 Aug 2023
Muchas gracias por su comentarios.

10/10 Excellent

Neuris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice good
Stayed 1 night in Jun 2023
Response from Gaetano on 4 Jun 2023
Thank you very much!

10/10 Excellent

antonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La struttura è nettamente al di sopra della classificazione ufficiale. Camera spaziosissima con una vista impagabile. Arredi curati, ristorante molto buono e personale attento. I proprietari italiani sono persone squisite e disponibilissime.
Stayed 2 nights in May 2023
Response from Gaetano on 25 May 2023
Antonia, grazie mille per le bellissime parole, è stato un vero piacere conoscervi e speriamo di rivederci! Auguri per il tuo blog e canale youtube "viaggia con Antonia".

8/10 Good

Wilfredo

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Karen on 29 Apr 2023
Gracias por su comentario.

10/10 Excellent

Philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2ème séjour comme le premier, très bien.
Stayed 2 nights in Feb 2023
Response from Karen on 19 Feb 2023
Merci beaucoup, tres aimable de votre part.

10/10 Excellent

Philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le cadre est fantastique. L'ambiance est détendue. Le personnel au restaurant est très professionnel. Le lit est très confortable. On s'y sent bien.
Stayed 1 night in Feb 2023
Response from Karen on 15 Feb 2023
Merci beaucoup pour votre aimable commentaire. Bon retour chez vous.

10/10 Excellent

Guadalupe

Liked: Cleanliness
Stayed 1 night in Feb 2023
Response from Karen on 19 Mar 2023
Merci beaucoup pour votre évaluation.

6/10 Okay

Wolfgang

Travelled with partner
Liked: Staff & service
schöne Lage am Meer, großer Pool mit Meerblick, ebenso vom Restaurant aus. Es besteht jedoch Renovierungsbedarf der Hotelzimmer. Die Kissenfüllungen der Kopfkissen gehen altersmäßig gar nicht mehr. Positiv: Eine spontane Teilstornierung wegen einer kommenden lokalen Hochzeitsfeier im Hotel wurde anstandslos mirt Rückerstattung gewährt.
Stayed 2 nights in Feb 2022
Response from Karen on 21 Feb 2022
Como pude apreciar estamos en proceso de renovación. Muchas gracias por su comentario

4/10 Poor

Séverine

Stayed 1 night in Feb 2022

8/10 Good

carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo
Stayed 1 night in Dec 2021
Response from Karen on 4 Jan 2022
Muchas gracias por su comentario.

8/10 Good

YUNIOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Lugar para Descansar
Excelente, sobre todo el servicio, mucha amabilidad y cortesía del personal. Mi familia quedó encantada.
Stayed 1 night in Jun 2021
Response from Karen on 29 Jun 2021
Muchas gracias, por su comentario. Estamos agradecido que le haya gustado su estancia con nosotros.

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2021
Response from Karen on 2 Jun 2021
Gracias por su comentario

6/10 Okay

Kendra

Liked: Staff & service
Beautiful location, wear and tear
Hotel had beautiful grounds and nice pool, good free breakfast and decent restaurant options, however we had to call a staff member in to clean the bathroom as it had not been cleaned prior. Overall, the room was dated with wear and tear. Wifi did not reach the room we stayed in (#5). Note that payment must be cash only
Stayed 1 night in Nov 2018

6/10 Okay

francisco javier

Disliked: Staff & service, property conditions & facilities, room comfort
Caro.Hotel de precio de 4* para un hotel de 3*
Su precio es excesivo para los servicios y la calidad de los mismos. No se deberia de pagar mas de 50 USDollar por habitacion doble. Es un hotel de 3 estrellas a precio de 4. Habitaciones sin ventilacion, toallas de muy baja calidad, muebles y detalles basicos inexistentes en la habitacion. Problemas con el agua caliente. Resumiendo, esta por encima del precio que se deberia cobrar. NO contento. El personal, fue MUY agradable. Todo lo demas estaria bien si el precio fuera menor. Nosotros pagamos 125USD por habitacion para 3 personas.
Response from Gaetano on 29 Apr 2017
Estimado Cliente, disculpe pero el Quemaito no se merece todas estas negatividad. Los precios son precios medio por hoteles de esa calidad en esta zona del Pais, una zona donde la liz llega para algunas horas en el día y nosotros garantizamos luz 24 h con un gasto enorme en combustible por la planta , una zona donde el señal telefónico no llega y nosotros garantizamos un servicio internet excelente, la habitación donde ustedes han alojado dispone de una grande ventana protegida también con malla anti insectos que ustedes podían abrir a su placer si no querían disfrutar del optimo implanto de aire acondicionada , las toallas no son de exelente calidad, son de buena calidad, limpia y perfumada y se la cambiamos todos los días, las camas y lo colchones son de optima calidad y muy confortable, no tenemos ningún problema de agua caliente que está en todas nuestra habitaciones fue solo un mal entendido arriba de el funcionamiento de la llave de la ducha que es de nueva generación con válvula termostática. Los sentimos mucho que no se quedaron contento, ustedes para nosotros fueron clientes muy amable. Stefano