Search Hotels Near LVR Clinic Forensic Psychiatry I, Cologne

"The room was clean and bed was comfortable and clean. I didn't have breakfast but overall, happy with my stay."

"Top class hotel"

"The hotel is superbly placed near the centre of the old town with its own walkway ( over the busy roads ) to the banks of the Rhine . We were very impressed by the grandeur of the interior and tge room was very spacious and comfortable . Unfortunately tge pool was extremely small ( more of a plunge pool ) not suited to providing me with my daily swimming exercise routine which required a length of 25m."

"The staff was friendly and helpful. Room was spacious and clean. Breakfast was incredibly good. If some day we go back to Cologne, definitely we will stay in this hotel again! "

"Clean and modern room with very nice and spacious shower and bath!"

"Everything oké "

"I have stayed at the Dorint multiple times in the past and have always looked forward to returning, which makes this experience particularly disappointing. Upon check-in, I was assisted by Corinna Submann, and the interaction was unprofessional and unwelcoming. I felt as though I was being accused of attempting to underpay for my room due to the reservation showing one person. Prior to arrival, I had messaged the hotel indicating that there would be two guests and that I required two beds. The room I was initially assigned was a superior room with only one bed. As I was traveling with a coworker, this was not acceptable. I returned to the front desk and was downgraded to a smaller room with two beds. The interaction at the desk during this exchange was again unfriendly. I had booked and paid for what I understood to be a higher-category room and requested a credit to reflect the downgrade and the fact that the room did not meet the expectations of my reservation. I was told this was not possible and that it was Expedia’s responsibility. After spending several hours communicating with Expedia, they informed me that any refund or adjustment was the hotel’s responsibility. No resolution was offered. In addition to the room issues, several aspects of the hotel were below the standard I expect from a four-star property: - The main entrance door was not functioning. - Lobby furniture had been removed. - Tiles in common areas were cracked and in poor condition. "

"The hotel in general was okay. However, the bed was not hygenic. Both my wife and I have many bed bug bites. I am itchy all over and so is my wife. A shame really as staff was friendly. At the moment I will not ever use Ibis again due to the bed bugs."

"Very friendly staff and the room had the required amenities "