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Rating 10 - Excellent. 134 out of 167 reviews" "
10 - Excellent
134
Rating 8 - Good. 24 out of 167 reviews" "
8 - Good
24
Rating 6 - Okay. 6 out of 167 reviews" "
6 - Okay
6
Rating 4 - Poor. 2 out of 167 reviews" "
4 - Poor
2
Rating 2 - Terrible. 1 out of 167 reviews" "
2 - Terrible
1
9.8/10
Cleanliness
9.4/10
Staff & service
9.8/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Excellent
Abdulla
Travelled with family
8 May 2024
Liked: Amenities
Every thing was perfect except some TV channels
Abdulla
Stayed 3 nights in May 2024
Response from Martin Kipping on 19 May 2024
Dear Abdulla, It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. I am happy to learn that you appreciated everything and apologize for the inconvenience with the TV channels. I will personally look into this. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Martin Kipping General Manager
Dear Omar, It was a great pleasure having you stay with us. I am happy to hear that you appreciated the nice place, amazing location, and friendly staff. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Martin Kipping General Manager
10/10 Excellent
Abdullah
16 Feb 2024
Abdullah
Stayed 2 nights in Feb 2024
Response from Martin Kipping on 18 Feb 2024
Dear Abdullah, It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Martin Kipping General Manager
Wonderful hotel with a beautiful view of the Kuwait City skyline and the Shaheed park 💕
Afaq
Stayed 1 night in Feb 2024
Response from Martin Kipping on 18 Feb 2024
Dear Afaq, It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most especially the beautiful view. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Martin Kipping General Manager
Everything was perfect. Staff, service, parking, and room is clean, nice and well decorated.
Tareq
Stayed 1 night in Feb 2024
Response from Martin Kipping on 18 Feb 2024
Dear Tareq, It was a great pleasure having you stay with us. We truly appreciate you taking the time to share your valuable feedback. We are particularly grateful that you enjoyed the room atmosphere, parking, staff, and service, and that you found everything to be perfect. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Martin Kipping General Manager
The hotel is amazing
I recommened it to all my friends and family..it is a real 5 star hotel
Zainab
Stayed 2 nights in Jan 2024
Response from Martin Kipping on 4 Feb 2024
Dear Zainab, It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Martin Kipping General Manager
Dear Sahar, It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Martin Kipping General Manager
Dear Hani, It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Martin Kipping General Manager
Dear Amer, It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Martin Kipping General Manager
Dear othman, It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Martin Kipping General Manager
10/10 Excellent
danielle
10 Dec 2023
Liked: Property conditions & facilities
Everything
danielle
Response from Martin Kipping on 7 Feb 2024
Dear danielle, It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Martin Kipping General Manager
10/10 Excellent
danielle
10 Dec 2023
danielle
Response from Martin Kipping on 13 Feb 2024
Dear danielle, It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Martin Kipping General Manager
10/10 Excellent
Basel
Travelled with family
11 Nov 2023
Liked: Cleanliness, amenities
فندق راقي جدا وموقع ممتاز
Basel
Stayed 1 night in Nov 2023
Response from Martin Kipping on 19 Nov 2023
Dear Basel,It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.Sincere regards,Martin KippingGeneral Manager
Dear Abdulrahman,It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.Sincere regards,Martin KippingGeneral Manager
Dear Othman,It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.Sincere regards,Martin KippingGeneral Manager
10/10 Excellent
Lavinia
26 Oct 2023
Lavinia
Stayed 2 nights in Oct 2023
Response from Martin Kipping on 30 Oct 2023
Dear Lavinia,It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.Sincere regards,Martin KippingGeneral Manager
10/10 Excellent
Baris
18 Oct 2023
Baris
Stayed 1 night in Oct 2023
Response from Martin Kipping on 19 Nov 2023
Dear Baris,It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.Sincere regards,Martin KippingGeneral Manager
The only hotel I would stay in during my visits to Kuwait.
Sahar
Stayed 4 nights in Oct 2023
Response from Martin Kipping on 30 Oct 2023
Dear Sahar,It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.Sincere regards,Martin KippingGeneral Manager
Really enjoyed our stay at Four Seasons. The whole team were extremely helpful, including at the baby club. We had an amazing experience, everything was just right.
Hussain
Stayed 3 nights in Sep 2023
Response from Martin Kipping on 18 Sep 2023
Dear Hussain, It was a great pleasure having you stay with us. We truly appreciate you taking the time to share your valuable feedback about your stay, especially the details you appreciated the most, such as the kids club. It's wonderful to hear that you had an amazing experience at the hotel. I am pleased to learn about your positive interactions with our staff, who were all very helpful. Thank you for sharing your feedback about hotel's atmosphere, great food and especially your experience with all the staff from your arrival to the airport till your check out. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Martin Kipping General Manager
10/10 Excellent
Abrar
9 Sep 2023
Abrar
Stayed 1 night in Sep 2023
Response from Martin Kipping on 13 Sep 2023
Dear Abrar,It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.Sincere regards,Martin KippingGeneral Manager
Me and my wife went for our anniversary and honestly had such an amazing experience, the staff service/ the quality of the rooms/ facilities were just the best. It was lovely to see how helpful the staff always were. There was a slight issue with breakfast and put us off but the manager and chef came out immediately to apologise so was a nice touch. The spa and pool are just wow. Definitely recommend and will visit again soon
Shuaib
Stayed 6 nights in Aug 2023
Response from Martin Kipping on 13 Sep 2023
Dear Shuaib,It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most especially that you had amazing experience. At the same time, I was disappointed as we haven't fully met all your expectations as per your comment. The Team and I look forward to your future visit and hoping to impress you even more.Sincere regards,Martin KippingGeneral Manager
The best hotel in Kuwait, great design , great service , rooms are spacious, great amenities. Love this hotel.
Sahar
Stayed 4 nights in Jun 2023
Response from Martin Kipping on 13 Jun 2023
Dear Sahar,It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.Sincere regards,Martin KippingGeneral Manager
Dear Ahmad,It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.Sincere regards,Martin KippingGeneral Manager
Dear Mubarak,It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. I am very sorry to know about your unpleasant experience with that we haven't met your expectations as per your comment about the apple pay. Please note that we are looking into this and we will do our utmost to enhance guests’ experience. The Team and I look forward to your future visit and hoping to impress you even more.Sincere regards,Martin KippingHotel Manager
10/10 Excellent
Munirah
8 Mar 2023
Munirah
Stayed 4 nights in Mar 2023
Response from Martin Kipping on 24 Apr 2023
Dear Munirah,It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.Sincere regards,Martin KippingGeneral Manager
Our fifth stay at the Four Seasons Kuwait and it never fails to impress. Exceptional levels of service and exceptional staff. Milad, who works in f&b in particular. His genuine care and attention is one reason we feel so comfortable at the hotel. It’s a fantastic place to host meetings too. Flawless!
Nick
Stayed 4 nights in Feb 2023
Response from Martin Kipping on 25 Apr 2023
Dear Nick,It was a great pleasure having you stay with us again. We truly appreciate you taking time for sharing your valuable feedback about your stay and details you have appreciated the most on the exceptional level of staff service especially Milad showing his genuine care and attention which made you feel comfortable at the hotel. I am happy that we never fail to impress you every visit and considered the hotel fantastic place for hosting a meeting. The Team and I look forward to your future visit and hoping to impress you even more.Sincere regards,Martin KippingGeneral Manager
Dear Haya,It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.Sincere regards,Martin KippingGeneral Manager
10/10 Excellent
Aysha
7 Aug 2022
Aysha
Stayed 2 nights in Aug 2022
Response from Martin Kipping on 10 Aug 2022
Dear Aysha,
It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.
Sincere regards,
Martin Kipping
Hotel Manager
10/10 Excellent
Zuhair
26 Jun 2022
Zuhair
Stayed 1 night in Jun 2022
Response from Didier Jardin on 28 Jun 2022
Dear Zuhair,
It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.
Sincere regards,
Didier Jardin
General Manager
I liked the food, the place was crowded at the lobby area. Very crowded maybe because the lobby size is small
ABDULWAHAB
Stayed 1 night in Jun 2022
Response from Didier Jardin on 15 Jun 2022
Dear Abdulwahab,
Thank you very much for sharing your valuable feedback. We appreciated it very much. I am happy to learn that you liked the food at the Hotel. At the same time, I am truly sorry to hear that you had such an unpleasant experience at the hotel lobby. Please note that I am personally looking into this matter. We look forward to welcoming you back at Four Seasons Hotel Kuwait at Burj Alshaya.
Sincerely.
Didier Jardin
General Manager
This is the second time we have stayed at the Four Seasons Kuwait. The last stay was amazing but this exceeded it:
-Airport pickup was flawless and the staff were incredibly polite and helpful.
- Check-in was very efficient, welcoming and polite.
-The room and the hotel itself is beyond 5 star. The online photos are incredible but it’s even better in reality.
-The room housekeeping demonstrated possibly the highest level of care and attention I’ve ever seen. The same person looked after our room each day and his level of standard is incredible; eg- placing medicine boxes by our vitamin tablets and folding each mobile/laptop wire each day. These are just a few small things which went the extra mile. The Four Seasons are lucky this man works with them.
- Food all round is exceptional.
- The staff in all areas of this hotel are next level. I’ve travelled a lot and never experienced this level of care, respect and genuine love for a job.
The hotel is faultless.
Nicholas
Stayed 4 nights in May 2022
Response from Didier Jardin on 15 Jun 2022
Dear Nicholas,
It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback about your stay and details you have appreciated the most. I am happy to learn that you considered us the best hotel you have ever stayed in. Thank you for sharing your feedback about hotel's atmosphere, great food and especially your experience with all the staff from your arrival to the airport till your check out. The Team and I look forward to your future visit and hoping to impress you even more.
Sincere regards,
Didier Jardin
General Manager
10/10 Excellent
yousef
6 May 2022
yousef
Stayed 5 nights in Apr 2022
Response from Didier Jardin on 9 May 2022
Dear Yousef, It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Didier Jardin General Manager
Dear Ugochi,
It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.
Sincere regards,
Didier Jardin
General Manager
Dear Hamad,
It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.
Sincere regards,
Didier Jardin
General Manager
Dear Aly, It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Didier Jardin General Manager
2/10 Terrible
Mosab
Business traveller
13 Dec 2021
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Mosab
Stayed 2 nights in Dec 2021
Response from Didier Jardin on 21 Dec 2021
Dear Mosab, It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Didier Jardin General Manager
10/10 Excellent
Abdal Kader
13 Dec 2021
Abdal Kader
Stayed 2 nights in May 2021
Response from Didier Jardin on 9 May 2022
Dear Abdal Kader, It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more. Sincere regards, Didier Jardin General Manager
Dear Jassem,
It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.
Sincere regards,
Didier Jardin
General Manager
Daer Manar,
Thank you very much for taking the time to share this review. While I'm pleased to learn that you had a positive experience overall, I'm also appreciative of your willingness to share feedback regarding areas we can improve. Looking forward to welcoming you back soon.
Sincere regards,
Didier Jardin
General Manager
Daer Naser, Thank you very much for taking the time to share this review. While I'm pleased to learn that you had a positive experience overall, I'm also appreciative of your willingness to share feedback regarding areas we can improve. Looking forward to welcoming you back soon.Sincere regards, Didier Jardin General Manager
Daer Hasan, Thank you very much for taking the time to share this review. While I'm pleased to learn that you had a positive experience overall, I'm also appreciative of your willingness to share feedback regarding areas we can improve. Looking forward to welcoming you back soon.Sincere regards, Didier Jardin General Manager
Excellent service and location in the top hotel in Kuwait. Very luxurious with great interiors. Suits business and leisure travelers. The smallest room category is pretty spacious. Great food in restaurants and room service. Taken a lot of measures to ensure health safety during COVID-19
Verified traveller
Stayed 2 nights in Jun 2021
Response from Didier Jardin on 20 Jun 2021
Dear Guest,
It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback about your stay and details you have appreciated the most. Thank you for sharing your feedback about Hotel's atmosphere, great food in the restaurants and you feel safe with us. The Team and I look forward to your future visit and hoping to impress you even more.
Sincere regards,
Didier Jardin
General Manager
Dear Guest,
It was a great pleasure having you stay with us. We truly appreciate you taking time for sharing your valuable feedback and you have appreciated the most. The Team and I look forward to your future visit and hoping to impress you even more.
Sincere regards,
Didier Jardin
General Manager
Daer Mr. Zaid, Thank you very much for taking the time to share this review. While I'm pleased to learn that you had a positive experience overall, I'm also appreciative of your willingness to share feedback regarding areas we can improve. Looking forward to welcoming you back soon.
Nice facility
Clean
Organized
Room dine in charges is quite expensive
Jaber
Stayed 1 night in May 2021
Response from Didier Jardin on 2 Jun 2021
Dear Jaber,
It was a great pleasure having you stay with us. We truly appreciate you taking time sharing your valuable and detailed feedback.
Thank you for sharing your feedback about dine in charges. Kindly note that we will take your comments under consideration. The Team and I look forward to your future visit and hoping to impress you even more.
Sincere regards,
Didier Jardin
General Manager
Dear Fatma,
Thank you for sharing your kind comments. We appreciate them very much. I am happy to learn that you had appreciated the comfort and luxurious stay with us. Your wonderful experience gives us a pleasure in welcoming you back in your future visit.
Sincere regards,
Didier Jardin
General Manager
Dear Mr. Abdullah,
Warm Greetings from Four Seasons Hotel Kuwait at Burj Alshaya! Thank you for your rating. We look forward to welcoming you back soon.
Sincere regards,
Didier Jardin
General Manager
Dear Ms. Mona,
Warm Greetings from Four Seasons Hotel Kuwait at Burj Alshaya! Thank you for your rating. We look forward to welcoming you back soon.
Sincere regards,
Didier Jardin
General Manager
It was nice experience and I will definitely do it again
Verified traveller
Stayed 2 nights in Feb 2021
Response from Didier Jardin on 23 Feb 2021
It was our pleasure this time and it will be our genuine pleasure having you back and impressing you even more upon your future visit. Thank you for sharing your feedback. We look forward to welcoming you back at Four Seasons Hotel Kuwait at Burj Alshaya soon and impressing you more!
Sincere regards
Didier Jardin
General Manager
Four Seasons Hotel Kuwait at Burj Alshaya