Kuta Utara Packages (Flight + Hotel)

Would not stay again. Dirty, poorly maintained, and deeply disappointing. The one positive was the staff. They do what they can with an aging, dilapidated building, but their efforts cannot make up for its condition. The hallways smelled awful, and the deodorizers in the elevator seemed to mask the smell. We booked a large family room with one king bed and two twins. Between the twin beds was a disgusting stain that appeared to be bodily fluid from a previous guest (see photo). The bedsheets and pillows were also stained. The ceiling was cracked, with signs of previous water damage and black patches that appeared to be mould (see photo). The bathroom was equally unpleasant: apparent black mould, rust marks on the wall, and a corroded toilet flush button. Even thinking about it makes me feel dirty. The owners were celebrating the hotel’s 11th anniversary, but the property clearly needs serious investment in maintenance and cleaning. The staff are trying, yet we repeatedly saw guests at reception asking to change rooms. I would not stay again or recommend this hotel. Its four-star rating on Expedia makes no sense based on our experience. At $417 for four nights, spend your money elsewhere.

We had an amazing stay at The Royal Purnama! Everything came together to make our Bali trip feel special and relaxing. Our room was beautiful, and having our own private pool was an absolute highlight. The room service was excellent, and housekeeping did a wonderful job keeping everything spotless throughout our stay. We loved the floating breakfast in our pool, and the massages were such a relaxing treat. It was the perfect place to unwind and enjoy time together. What really made the experience memorable was the staff. Everyone was warm, welcoming, and attentive, and we felt well taken care of from arrival to departure. From the peaceful surroundings to the thoughtful service, we loved every part of our stay. We would happily return and highly recommend The Royal Purnama to anyone looking for a romantic, relaxing getaway in Bali!

Very clean property and staff were very friendly.