Kundu Packages (Flight + Hotel)

The shower in the room would not drain which meant as a family of 4 we were not able to shower on the same night as it took an hour or so for the shower to drain before the next person could go in. I personally was not able to shower for the first two days. In addition, the ventilation in the room was poor and when we woke up in the morning after the first night all we smelt was cigarette smoke. Despite making a complaint to front desk we were not offered a change of room. It took 2 days of complaining before Yasin at guest relation was able to listen to us and find us another room. He was brilliant and he is an asset to the hotel but we wish more staff had the same approach to customer relations. We were not offered our 30% spa voucher nor a room upgrade based on our Expedia tier. The rooms were not cleaned everyday and when it was we still had to call for towels as only 2 were in the room each time.The pools were amazing and the children had a great time. The 5 star rating is not a true reflection of the hotel. Overall it was not a pleasant experience and we would not recommend this hotel to others.

Everything was great!

Very nice resort, friendly staff and great food. We took the bus there, it stops right out front of the resort

It’s a beautiful property, I had the best room with the best view. Everything was clean. The Staff was polite. The drinks and the food were unlimited and of excellent quality. The pools were clean. The beach was easily accessible. My only complaint was that my bedroom was too hot as I understand it was winter and they probably had a setting of keeping the heating on 24x7, but apart from that everything was top-notch.

Everything from the welcome package in your room to the food and the property was great. I highly recommend it.