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Reviews of Roxy Hotel and Apartments

3 out of 5
Roxy Hotel and Apartments
142 Jln Bukit Cahaya, Kuching, Sarawak

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 32 reviews" "
Rating 8 - Good. 12 out of 32 reviews" "
Rating 6 - Okay. 6 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Woon Wee

Liked: Cleanliness
car park and grooming kit
Stayed 1 night in Oct 2023

6/10 Okay

Zaw

Stayed 1 night in Aug 2023

10/10 Excellent

lim

Stayed 1 night in Feb 2022

10/10 Excellent

Mickey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay for my next trip
Stayed 1 night in Sep 2020

8/10 Good

Fatin Atirah

Stayed 1 night in Sep 2020

8/10 Good

Koh

Business traveller, Travelled with group
Liked: Staff & service
Noise from the road.
Unable to sleep during the first night as it was too noisy from the vehicle on the main road. The drain for the shower area was choked #06-01 n the floor was oily... open concept wardrobe... No slipper or toothbrush n paste provided. The staffs there were friendly n helpful during check in n out. Breakfast provided on the 7th floor was simple n the view in the restaurant is a plus point. Good amount parking lots avail. Overall the place is acceptable and affordable for a lone traveler but I would prefer a better place if I travel w my family.
Stayed 2 nights in Dec 2019
Response from ww on 3 Feb 2020
Thank you for your feed back.Hope can staying our hotel in future.Thanks.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location.. Clean room
Stayed 2 nights in Dec 2019
Response from Wilfred on 3 Feb 2020
Thank you for your feed back.Hope can staying our hotel in future.Thanks.

10/10 Excellent

Mickey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
What I can give is excellent
Stayed 5 nights in Nov 2019
Response from ww on 1 Dec 2019
Thank you for your feed back.Hope can staying our hotel in future.Thanks.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people here, easy accessible to places. Food is good though less in choices
Stayed 3 nights in Nov 2019
Response from ww on 1 Dec 2019
Thank you for your feed back.Hope can staying our hotel in future.Thanks.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from ww on 1 Dec 2019
Thank you for your feed back.Hope can staying our hotel in future.Thanks.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Breakfast was better than last time. Keep it up.
Stayed 3 nights in Jul 2019
Response from ww on 1 Dec 2019
Thank you for your feed back.Hope can staying our hotel in future.Thanks.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
GOOD PLACE TO STAY STRATEGIC AREA
Stayed 4 nights in Jun 2019
Response from Wilfred on 29 Jun 2019
Thank you for your feed back.Hope can staying our hotel in future.Thanks.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good Location
Next to Sunny Hill Ice Cream. Easy to find local food from the same block of shop building. Near to Aeon Mall, Timberland hospital, 3rd Mile Market.
Stayed 2 nights in Jun 2019
Response from Wilfred on 29 Jun 2019
Thank you for your feed back..Hope can staying our hotel in future.Thanks.

10/10 Excellent

Chai

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good experience of stay, will come again.
Stayed 1 night in Jun 2019
Response from Wilfred on 29 Jun 2019
Thank you for your feed back..Hope can stay our hotel in future.Thanks.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I prefer the floor of the room to be carpeted. Overall is good and comfortable.
Stayed 1 night in May 2019
Response from Wilfred on 29 Jun 2019
Thank you for your feed back..Hope can stay our hotel in future.Thanks.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is clean and pleasant to stay. The bed is comfortable to sleep on. The utilities provided are clean and ready for use.
Stayed 7 nights in Apr 2019
Response from Wilfred on 29 Jun 2019
Thank you for your feed back..Hope can stay our hotel in future.Thanks.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too close to main road.
Stayed 1 night in Apr 2019
Response from Wilfred on 29 Jun 2019
Thank you for your feed back..Hope can stay our hotel in future.Thanks.

10/10 Excellent

Neal Hendrix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. All good with the quality of service very excellent.
Stayed 1 night in Apr 2019
Response from Wilfred on 29 Jun 2019
Thank you for your feed back..Hope can stay our hotel in future.Thanks.

6/10 Okay

Pit, Melaka, my

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
the good: convenient, 1 king bed + 1 single bed a plus, staffs very friendly, very near to SUnnyhill Ice-cream and 3rd mile plaza and shops and Aeon Mall. the bad: no washing of used cup, forgot to provide 3 face towers on the 2nd day and despite informing 2 times still delivering late; breakfast served not tasty (kueh tiaw rather salty) with little choice. management shd come up with proper SOP on how to provide satisfactory service, clearly spells out what must be done and to what extend it must be carried out.
Stayed 3 nights in Mar 2019
Response from Wilfred on 29 Jun 2019
Thank for your feedback staying our hotel.will improve our serivce.Hope can staying in our hotel in future.Thanks.

8/10 Good

DING

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Supply more better pillow Current pillow not so good
Stayed 1 night in Mar 2019
Response from Wilfred on 23 Mar 2019
Hi Sir/Ms. Thank for your respon for staying our hotel.will improve for our pillow..we hope can staying in our hotel again.Thanks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed.. Nice room..
Stayed 1 night in Feb 2019
Response from Wilfred on 23 Mar 2019
Hi Sir/Ms, Thank you for your feed back..Hope can staying our hotel in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Wilfred on 23 Mar 2019
Thank you for your feed back..Hope can stay our hotel in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new Hotel in Kuching Town
Great environment. The room is clean and big. Near to town as well.
Stayed 1 night in Feb 2019
Response from Dayangku on 27 Feb 2019
Thank you ..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Wilfred on 29 Jun 2019
Thank you for your feed back..Hope can stay our hotel in future.Thanks.

8/10 Good

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice
Stayed 4 nights in Dec 2018
Response from Wilfred on 29 Jun 2019
Thank you for your feed back..Hope can stay our hotel in future.Thanks.

6/10 Okay

Tay

Stayed 1 night in Nov 2018
Response from Wilfred on 29 Jun 2019
Thank you for your feed back..Hope can stay our hotel in future.Thanks.

10/10 Excellent

Law

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Madam

Liked: Staff & service
Staff, mostly nice but some are a bit rigid. Location not very convience just quite close to airport around 8 mins if taking grab. For the room, i think im a bit unlucky coz when the 1st room i live, i find there are some ants on the blanket, so i get down & call the staff to help me to change another room. So far, for the next 4 days, everything seems good, BUT..till the last 2 days, i again suddenly find 4-5ants on my bed blanket again.. To be honest, as a customer, "Tidness" should put the 1st priority while considering the choice of hotel.
Stayed 4 nights in Jun 2019
Response from Wilfred on 29 Jun 2019
Thank for your respons for staying our hotel.will improve our service.We hope can staying in our hotel in future.Thanks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Wilfred on 29 Jun 2019
Thank you for your feed back..Hope can stay our hotel in future.

8/10 Good

Elrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pelayanan bagus cepat tdk dipersulit
Stayed 2 nights in Jan 2019
Response from Dayangku on 27 Feb 2019
Terima kasih.. Datang lagi...

10/10 Excellent

Nez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, room was cosy, hotel is close to a shopping mall, many shops nearby
Stayed 2 nights in Dec 2018
Response from Dayangku on 27 Feb 2019
Thank you... Come again... Have a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒适，干净，满意。
我在这里住了三天，总体还算满意，酒店舒服，干净。特别喜欢在餐厅吃早餐时，可以欣赏到外面的景色。只是早餐没有很多选择，几乎每天都一样。以全家旅行来说，这间旅店不错。这应该是蛮新的酒店，地板是现代化的木板，地点也很好，特别是隔壁有间著名的冰淇淋店，很好吃。
Stayed 3 nights in Dec 2018
Response from Wilfred on 29 Jun 2019
Thank you for your feed back..Hope can stay our hotel in future.Thanks.