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Reviews of Hotel 99 Pudu Kuala Lumpur

3 out of 5
Hotel 99 Pudu Kuala Lumpur
44A-44B, Jalan Pudu, Kuala Lumpur

Reviews

6.6
Rating 10 - Excellent. 34 out of 307 reviews" "
Rating 8 - Good. 107 out of 307 reviews" "
Rating 6 - Okay. 88 out of 307 reviews" "
Rating 4 - Poor. 46 out of 307 reviews" "
Rating 2 - Terrible. 32 out of 307 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Jaymuel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff doesn’t have proper customer service. We call for new mug to have our coffee but they didn’t deliver it in our room.

6/10 Okay

Vitor Manuel Cordeiro, London

Liked: Cleanliness
The property in really convenient to get to from the airport and to walk to most areas in the city. The room just seemed unkept, even though it was cleaned. It had a musky smell, due to the fact there was no ventalitation from the bathroom. On the upside, the pillows were amazing and wasn't a bad size.
Stayed 4 nights in Mar 2023

6/10 Okay

Wee kiong

Stayed 2 nights in Sep 2022

6/10 Okay

Doris

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I have checked in at 10.40 pm and i was given room 9405. Upon checking in and settling down into the room given, i noticed there was a cockroach on the bed, I haven't even unloaded my things as of yet.
Stayed 1 night in Feb 2020
Response from DEVAKI on 2 Mar 2020
Dear Guest, Thank you for your feedback, good review and for your inconvenience is regretted. We assure to look into this issue and take action immediately. Please give us another chance by choosing to stay with us during your next visit in order to prove our sterling services. Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

2/10 Terrible

Farah, Saudi Arabia

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
carpets in the lobby had cigarettes on them bed sheets were worn there was an off smell in the whole hotel aircon was not working properly
Stayed 12 nights in Jan 2020
Response from DEVAKI on 2 Mar 2020
Dear Guest, Thank you for your feedback, good review and for your inconvenience is regretted. We assure to look into this issue and take action immediately. Please give us another chance by choosing to stay with us during your next visit in order to prove our sterling services. Best regards

8/10 Good

NWF, Singapore

Liked: Cleanliness, staff & service
Facilities and service are up to expectations for the price paid. One thing I dislike is that a receipt wasn't issued promptly upon my payment for another night's stay. Other minor details the hotel could look into: (1) no TV guide was available for the TV in the room, or even a list of the channels; (2) only one hook inside bathroom for hanging clothes & towel; (3) water from basin must be controlled carefully or else it splashes powerfully; (4) having Hailam Kopitiam downstairs discourages me from exploring other eating places in KL. Ok this is just a joke! It's a compliment on the wide variety available at all hours. I've stayed at this hotel at least thrice now. Weather-permitting, the hotel is excellently located for exploring the Old Market, Berjaya Times Square, etc.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfy and good service
Stayed 2 nights in Dec 2019

4/10 Poor

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and comfortable
Stayed 1 night in Nov 2019
Response from Devaki on 27 Nov 2019
Thank you Please do come again Regards, Hotel 99 kl

8/10 Good

long

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Weird Snell
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Won't not go again.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Toilet/washroom floor
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Jennie, Red Wing, MN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value! We would stay here again.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jul 2019

8/10 Good

Hazem Mohammed

Liked: Staff & service
Good
Overall is good but just need to maintain bathrooms. Comfortable, fast internet and good location.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

2/10 Terrible

Jeremy ping howe

Disliked: Staff & service, property conditions & facilities, room comfort
First I must tell you it is stated all tax inclusive and when I arrived I had to pay extra $30 tourist tax which was no where mentioned. The check in timing was stated on hotels. Com at 2pm but they say its 330pm and anything earlier will pay extra and so I paid extra $50 more. Before check in I say I will only stay 2 nights and ask if can refund the 3rd night or inform hotels. Com and they said no. I felt cheated by all these extra charges. Service by the staff is terrible too.
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
just avoide this hotel, look for alternate hotel just beside this hotel
Stayed 2 nights in Oct 2018

4/10 Poor

Colin, Co. Durham

Disliked: Property conditions & facilities
We had booked for 4 nights here, but after seeing the room we were very disappointed, it was very basic and tired. There were marks all over the table, a towel hanger in the bathroom was hanging off, and the safe didnt close properly and when i tried to close it, the door fell off. The safe itself was attached to a shelf in the wardrobe, but this shelf was nt fixed to the frame and could be lifted out. Not very "safe". We checked out the next morning, as we couldn't face staying there for 3 more nights.
Stayed 4 nights in Oct 2018

6/10 Okay

Bern, Manila

Liked: Cleanliness, property conditions & facilities, room comfort
Accessible hotel at the heart of the city
The room is good. The staff doesn’t speak English well. The deposit system sucks.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Room not very clean need to improve. Location are Ok.
Stayed 2 nights in Oct 2018

6/10 Okay

Sharifah Erfarieza

Hotel is more for business trips.
The hotel is clean but service is quite low as sometimes you to request for basic things such as water bottles and coffee or tea although sometimes they don’t come to clean your room. Had one experience seeing a lizard and small cockroach in my room. Staff are friendly and wifi service is very fast. View from hotel is quite simple and hotel surrounded with few markets like 7eleven, Vmart and Hailam Resturant. Note: Hair dryer was broken.
Stayed 6 nights in Aug 2018

6/10 Okay

Nabil

Disliked: Cleanliness, staff & service
Acceptable for the price
Stayed 3 nights in Aug 2018

4/10 Poor

Yean Wan, Ipoh

Disliked: Cleanliness, staff & service
不会再住进來。以这个價錢在附近可以找到比它好的酒店多的是
房间不是很干净，有非常濃的沟渠味道。厠所卫生也不好，非常滑不建议老人家住。
Stayed 2 nights in Aug 2018

6/10 Okay

Joey, England

Disliked: Property conditions & facilities, room comfort
The room is beautiful n nice.. But the problem is, u can't talk normally or laugh cause people from beside room can hear n they'll feel uncomfortable as if i was doing something improper..n there's a door in between room.. Even walking around the room can be heard.. Then people beside complain, and i got a call to keep it quiet cause other guest are resting.. Imagine me the whole time in the room being a ninja, to keep all quiet as possible .. Even in the bathroom .. It's tiring..
Stayed 1 night in Jul 2018

6/10 Okay

cherry, kl

Disliked: Property conditions & facilities
overall still ok, but the family room very small and the conditioner not cold
Stayed 1 night in Jul 2018

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Hotel 99 KL on 4 Aug 2018
Dear Ahmed, Thank you for taking time to share your positive rating to us. Looking forward to welcoming you back in the future.

6/10 Okay

k, kuala lumpur

Liked: Property conditions & facilities
Disliked: Staff & service
hotel 99
the staff not so friendly.. n wait tooong for check in
Stayed 1 night in Jul 2018

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room size is great size with window clean.
Stayed 1 night in Jul 2018
Response from Hotel 99 KL on 1 Aug 2018
Dear Ahmed, Thank you for taking time to write a review. We are so glad to hear that you enjoyed accommodation during your visit to Kuala Lumpur. Looking forward to welcoming you back to hotel in the future.

10/10 Excellent

Chang, Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience and value for money
Location was very good. A bit noisy during peak and rush hours. Not much choice for food in the area. Overall very satisfied with the hotel.
Stayed 1 night in Mar 2018
Response from Hotel 99 KL on 24 Jul 2018
Dear Chang, Thank your for taking time to share positive review. We are happy to hear that you enjoyed your stays with us. Looking forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Hotel 99 KL on 24 Jul 2018
Dear Guests, Thank you for taking time to share your positive rating. Looking forward to welcoming you again

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Too smelly
Stayed 1 night in Jul 2018
Response from Hotel 99 KL on 24 Jul 2018
Dear Guest, Thank you for your honest review, we would like to apologize for your unpleasant stays with us. Rest assured comment will be reviewed by hotel management and action was taken to get rid of smell. We truly hope that we could have another opportunity to serve you again in future. Apologize for any inconvenience caused.

6/10 Okay

Verified traveller

Budget hotel and no food at night.
Delay in check in process and the reception need to look for the booking. Rooms are not ready on time. Cleaning has to improve very bad certain rooms are ok but certain rooms are not.
Stayed 1 night in Jul 2018
Response from Hotel 99 KL on 1 Aug 2018
Dear Alexander, Thank your for taking time to share your review during your stays with us and we would like to apologize for the late check-in process and cleaning issue. Rest assured that your comment will be reviewed by hotel management team to improve facilities, service and hygiene as well. We truly hope that we could have another opportunity to impress you again in the future. Looking forward for welcoming you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Hotel 99 KL on 24 Jul 2018
Dear Guest, Thank you for taking time to share your positive rating. Looking forward to welcoming you back.

8/10 Good

Lim

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

lyly

Disliked: Cleanliness, property conditions & facilities, room comfort
close ro hospital anff pudu central.
sliperly and olily. smelly with oil. about to fall doen.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and close to city,petaling street and train station
Stayed 6 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Awesome stay
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good environment and very near to Bukit Bintang if you wish to go to the heart of Kuala Lumpur.
Stayed 3 nights in Mar 2018

6/10 Okay

Lam, johor bahru

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Easy to find the hotel
The room’s Floor is not very clean. However other things are still good
Stayed 1 night in Mar 2018

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Mohd Asharaf

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

4/10 Poor

Foo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Bad
Stayed 3 nights in Dec 2017

4/10 Poor

Salina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort