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Reviews of Arte Plus KLCC by Luxury Suites Asia

3.5 out of 5
Arte Plus KLCC by Luxury Suites Asia
No.3, Jalan Ampang, Kampung Berembang, Kuala Lumpur

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 105 reviews" "
Rating 8 - Good. 36 out of 105 reviews" "
Rating 6 - Okay. 15 out of 105 reviews" "
Rating 4 - Poor. 9 out of 105 reviews" "
Rating 2 - Terrible. 10 out of 105 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities
It had everything I needed. The location was close to grocery store and mall.
Stayed 5 nights in Jul 2023

4/10 Poor

Wan

Business traveller
Not so amazing stay
Management was not smooth at all. First have to park outside, and then walk into the basement to get the key in the mailbox, and then have to wait for the unit PIC to come for deposit collection and to sign the document. Walked back outside and drove to the assigned parking lot, only to find the lot was taken by another car. Called the unit PIC, he didnt want to handle and asked me to go back to ground floor and inform the building manager myself. Not being helpful at all. The unit is very basic and nothing to shout about. Amenities are very basic, luckily I brought my own 3-in-1 coffee. I wont stay here again.
Stayed 1 night in Nov 2022

2/10 Terrible

Mazlipah

Travelled with partner
Disliked: Amenities
Inconsistent host, unsure who we are supposed to be dealing with, check in and check out procedure not professional, no prior notice regarding need to pay security deposit, staff need more training, lift was not working for a couple of days, poor facilities within the apartment, cockroaches, no instructions for working the TV. We will not be returning to this property.

10/10 Excellent

Por

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Mar 2021

8/10 Good

Noraziratulain

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Nadia, Bentong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
beautiful and clean place but all facilities are closed 😔
Stayed 2 nights in Dec 2020

10/10 Excellent

Aliah

Travelled with group
Liked: Cleanliness, room comfort
It was an amazing stay. The room is clean and spacious. The check in also has some confusion at first but the PIC explain clearly and help us through the journey. Will definitely choose to stay here again for the next staycations
Stayed 2 nights in Oct 2020

8/10 Good

Mohd Zulkarnain

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

Siti

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jul 2020

8/10 Good

Mohd Zulkarnain

Stayed 3 nights in Jul 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Room comfort
very poor services.this my 1st n last stay there.tq
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Just ok..the deposit is expensive
Stayed 1 night in Mar 2020

6/10 Okay

NORASHIKIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking
Car park very far
Stayed 1 night in Feb 2020
Response from rl on 2 Mar 2020
yes parking available

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from management on 12 Feb 2020
thank you for staying with us. we hope to see you again in near future. please

8/10 Good

Zarinah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing..beutiful view but very sad regarding indoor pool cannot enter
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great team en abas for your assistant .. but small pool to cater all the residences.
Stayed 1 night in Nov 2019
Response from management on 29 Nov 2019
Thank you and hope to see you again. we have more than 200 units in Kuala Lumpur for all your future booking you can log into luxurysuitesasia.com

10/10 Excellent

Mohd Najumudin

Business traveller
Nice
No coment
Stayed 1 night in Oct 2019
Response from Management on 29 Nov 2019
Thank you hope to see you again in future. please log into luxurysuitesasia.com for more hotels.

6/10 Okay

nur ain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from management on 29 Nov 2019
thank you for staying with us hope to see you again. please log into luxurysuitesasia.com for more hotels

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Oct 2019
Response from management on 30 Oct 2019
thank you for staying with us and hope to see you again.

8/10 Good

Verified traveller

Travelled with group
Disliked: Cleanliness
OK place for one or 2 days, it is crowded, so no chance of having a relaxing time at the pool. unit is well equipped with amenities. Our ac needs servicing, room doors need some WD 40 and bring your own sheets, as ours in the main room was smelly. We mostly stayed in the unit, cooked and took some photos in the Swedish garden, it is lit up at night very pretty. Tower 3, floor 21. Quite difficult to navigate to our unit, but the Check in guys were patient n helpful in explaining how to get to it
Stayed 1 night in Sep 2019
Response from Reservation on 1 Oct 2019
Thank you for choosing to stay with us, we apologize for any inconvenience during your stay. For your next booking, please visit our website at luxurysuitesasia.com to get 20% discount. The promo code will be "promo20". Thank you and we look forward to see you again.

10/10 Excellent

Sham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close up to Petronas Tower and within KL vicinity
good single traveller that wants to be near to Petronas Tower and within budget. Amenities are nearby and within walking distance.
Stayed 2 nights in Sep 2019
Response from Reservation on 7 Oct 2019
Thank you for choosing to stay with us, we apologize for any inconvenience during your stay and we look forward to see you again.

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2019
Response from Reservation Officer on 18 Sep 2019
Thank you for choosing to stay with us, we apologize for any inconvenience during your stay. For your next booking, please visit our website at luxurysuitesasia.com to get 20% discount. The promo code will be "promo20". Thank you and we look forward to see you again.

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Dirty pool and smelly lift.poor housekeeping
Stayed 1 night in Sep 2019
Response from Reservation on 11 Sep 2019
Thank you for choosing to stay with us, we apologize for any inconvenience during your stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
too crowded. waiting for 45 minutes just to use the lift
Stayed 1 night in Aug 2019
Response from Reservation on 7 Oct 2019
Thank you for choosing to stay with us, we apologize for any inconvenience during your stay and we look forward to see you again.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
The property is very good, look like new maybe only for few years ago. It has 2 BR, 2 Bathrooms one is inside the master room and the other at the living area. Rooms are furnished with good conditioned local Malaysian furniture, closets are not so large but good for short staying, beds are queen size and comfortable too, very tiny side bed tables and mirror consoles (I’m wondering why?), there are absolutely lack of lights especially side bed lights, rooms are not very spacious but the living area with kitchen side are very spacious. There is a 40 inch Sharp TV (too small for large living area) Equipped with Android TV box, there is loveseat sofa bed (maybe good for 2 tiny child). Kitchen is fully equipped with IKEA kitchen set. There is no dishwasher but there is a washing/drying machine which is very helpful. The kitchen is also equipped with a medium size fridge, drinking water purifier, small non-digital microwave and a buttonless (2 eyed) stove. What is my concern is the clean condition of the property (probably I’m a bit picky but it’s very matter to me): #1: At the Kitchen dishes are not cleaned (since we reached the property) including the kitchen sets (and that was very awful and disgusting) knifes and chopsticks are like someone has used it recently! Continuous water leaking next to washing machine side if we operate it at night. #2: Bed rooms: we are surprised with accumulated dropped hair all over the room and socks underneath beds! (And that is so gross!)
Stayed 8 nights in Aug 2019
Response from Reservation on 23 Aug 2019
Thank you for choosing to stay with us, we apologize for any inconvenience during your stayed in our apartment, for your next booking please visit our website at luxurysuitesasia.com and key in the promotion code to get 20% discount. The promo code will be "promo20". We look forward to see you again, thank you and have a nice day.

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The price you mention on the phone not same with the real one.. Terrible or i can say it's a very tricky and unsatisfied..
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Reservation on 16 Aug 2019
Thank you for choosing to stayed with us, we apologize for any inconvenience during your stayed in our apartment, for your next booking please visit our website at luxurysuitesasia.com and key in the promotion code to get 20% discount. The promo code will be "promo20". We look forward to see you again, thank you and have a nice day.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the hotel is ok.. but cant swimming and never inform before checkin the lift so late
Stayed 1 night in Aug 2019
Response from Reservation Officer on 4 Oct 2019
Thank you for choosing to stay with us, we apologize for any inconvenience during your stay. and we look forward to see you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok ok ok ok ok
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Reservation on 9 Aug 2019
Thank you for choosing to stay with us, we apologize for any inconvenience during your stay. For your next booking, please visit our website at luxurysuitesasia.com to get 20% discount. The promo code will be "promo20". Thank you and we look forward to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far okey
Stayed 1 night in Aug 2019
Response from Reservation on 6 Aug 2019
Thank you for staying with us,for the next booking please go to our website to get 20% discount. The promo code will be (promo20). Thank you and we hope to see you again.

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Tempat menarik untuk bergambar tetapi kemudahan lift sangat terhad dan bermasalah utk ke lazy river. Pekerja am pula tidak fasih berbahasa melayu atau bahasa inggeris. Pengurusan check in sangat tidak efisyen dan tidak dimaklumkan untuk menyediakan wang tunai utk deposit. Pada kesuluruhannya saya kurang berpuas hati
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed stay
Check in and check out condition is not acceptable, very badly organized. Have to wait at least 10-20 mins to get into the lift from the unit to ground floor.
Stayed 1 night in Jul 2019
Response from Reservation on 6 Aug 2019
Thank you for staying with us and we apologize for the any inconvenience, please go to our website to get 20% discount. The promo code will be promo20. Thank you and we hope to see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
lif teruk tunggu lama
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view in arte was soooo nice,lights on the night very2 beautiful!! The suites also excellent!! Nothing bad to say for me...just only the lift...sooo confusing actually...i dont know..either only 1 lift that can use for 1 floor or still got other lift...but overall...super nice place, very2 recomended!!
Stayed 1 night in Jul 2019

8/10 Good

Norasita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Everthing was good except the garbage at the parking side and lift area - not immediately cleared or discarded.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites are a superb option for family groups visiting KL. The suites are very spacious, there are fantastic adventures in the building. The team of guys managing the property are very helpful and responsive. It was the most excellent experience, beats hotel stay hands down every time.
Stayed 2 nights in Jun 2019

6/10 Okay

Idza Hajar

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A few good things, a Ton of Issues
There are so many positive reviews about this place that I decided to give it a try. Now before you book here there are certain things you need to be aware of. Negatives:- 1. There are more charges to be paid apart from paying for the apartment. For me it was an RM300 deposit and a non refundable cleaning fee of RM60. Housekeeping will set you back another RM60 per day if you choose to have it which is weird because then what is the non refundable cleaning fee for? 2. There will be no one to help you with your luggage or your bags so be prepared to lug it up to your tower and apartment from the parking and lobby area; 3. The lifts from parking to the R area are ill equipped for dealing with a high volume of visitors. So be prepared to wait for up to 30 mins at a time to get into a lift. The pretty areas you see in the pictures are situated in different towers and only 1 lift goes up or down so be prepared to wait for a long time to be able to take those selfies in these areas; and 4. There is ongoing construction going in and out of this place so those driving please watch out for the potholes. Positives:- 1. The areas are gorgeous and are great for taking pictures; 2. The apartments were spacious and comes with utensils to do light cooking and washing of clothes; and 3. The wifi was great.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Design very beautiful
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything i like..
Stayed 2 nights in Jun 2019

2/10 Terrible

Zackikhman, Penang

Travelled with family
Disliked: Cleanliness
Really bad service take time to check in, really messy service,for check out you need to wait about 1 hour really worst ever service
Stayed 1 night in Jun 2019

6/10 Okay

Brenda&Boris

Travelled with family
Disliked: Staff & service, amenities
Rooms are spacious and basic amenities are there, however since there is limited Housekeeping, the basic necessities should be ample for e.g. additional toilet roll, floor mat for the bathroom, kitchen cloths, etc. As there is no check in or check out desk at the property, it is difficult to reach the property managers or service stuff should we require assistance. Our check out took 2.5hours, mainly waiting for one service staff to come to our room to return us our deposit money. Oh, there’s a hidden 60rm charge for the cleaning of the rooms.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice n relaxing place.
Stayed 1 night in Jun 2019