Krasom Packages (Flight + Hotel)

The resort has attractive grounds and pools, and the direct access to the pool from some rooms was an excellent feature. However, communication with staff was poor with calls to reception often going unanswered. Food quality did not meet expectations for a 5 star resort in Thailand. Pool room had an unusual jungle gym type design that took away from the potential.

Every aspect of our stay was amazing ….incredible attentive staff…the hotel is an absolute dream

Overall, an absolutely beautiful hotel with very kind people. The room was excellent and I’ve never been to a more friendly place. The only negatives would be at times The staff just didn’t understand drink orders, and there were a few meals where the service was slow and inconsistent. Again they were super friendly, but I feel a bit young and inexperienced to deal with more complicated requests. Also didn’t like that they had a yoga class every couple days, but it was $45 if you wanted to participate. I think at this price point things like that should be included. Other observation is that it is very family friendly, and me and my wife were just about the only people there without little kids. So if you are a couple looking to hang out with other couples, this may not be your spot, but if you have kids, then it should be perfect. But overall a wonderful stay with super lovely people!

Oh my goodness, what a stay! Beautiful property, our room was secluded and spacious, our butler, Da, went above and beyond for us. I was able to have a relaxing spa day, curated floating breakfast, and our private pool was magical with an outstanding view. We arrived late as our flight was delayed, but th3 car service, and hospitality made up for our lost time, a great way to begin our vacation in Thailand. I will definitely book again.