Kōsei Packages (Flight + Hotel)

Staff were great, helpful and

This hotel is amazing!! It had everything we could ever want, it was very spacious, and it was a haven after a long day of exploring. My family adored their time there and the staff was so kind & helpful.

Room was clean and everything worked perfectly. It was definitely the favorite hotel of our trip to Japan.

They did not send entrance door code and check in code two days before our arrival. I had to email them to get it but response was swift within 10 minutes. Property is really near Sakuragawa station exit 5. 7-11 and lawson available within 5 mins walk. Room is clean and spacious. Bed is firm with springs. Two pillows provided. Shower pressure is good and warms up fast. Not many restaurants nearby but you can walk further to Namba area. Special situation: On check out date, we accidentally left a backpack in hotel but was on our way to airport. I don't have a japan mobile number so I can only email them. Fast response but not much help/solution was offered. We can only return to hotel. After my email feedback to staff, they explained why they couldn't send our belongings overseas but they are able to deliver domestically in Japan (additional fee) and that this is not an obligation but a goodwill gesture. I agree. Certainly, it is our fault for forgetting our belongings but in such urgent cases, I wish hotel abitare namba west would be more empathetic and helpful. While I think this hotel is really great for value, this incident makes me worry about help being unavailable if there's any accident during our stay.

Clean room ,spacious close to nightlife