โรงแรมหรูใน Korla

"The place in general is good and the room is clean. The issue is the management team failed to notify me the delay of my deposit return. My deposit was not returned in a few days and they did not even try to explain. After 10 calls, they mentioned the issue was that the charge from expedia was not succesful. But is this something you need to tell me when I check out??"