Hotel Crystal - Das Alpenrefugium, nestled near Kitzbueheler Horn Ski Area and Hahnenkamm Cable Car, offers an upscale retreat with a spa featuring body treatments and yoga classes. Enjoy skiing, hiking/biking trails nearby or unwind at the garden; amenities include a terrace for relaxation, shopping on site for convenience and in-room WiFi to stay connected. Guests also appreciate the arcade/game room for entertainment. This hotel has received good marks from guests who liked its overall condition.
Located in Sankt Johann in Tirol, Kitzhorn Suites is in the city centre and near a train station. Hahnenkamm Cable Car is a notable landmark, and some of the area's activities can be experienced at Panorama Badewelt and Hartkaiser Gondola. Hahnenkamm Ski Area and Kitzbueheler Horn Ski Area are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and ski runs, or try out other outdoor activities such as snowmobiling and snow tubing. Visit our Sankt Johann in Tirol travel guide
Hornweg 5, Sankt Johann in Tirol, Tirol, 6380
What's nearby
Mountain Cart
20 min walk - 1.7 km
St. Johanner Bergbahnen
3 min walk - 0.3 km
Panorama Badewelt
6 min walk - 0.6 km
Jodlalm Ski Lift
10 min drive - 3.5 km
Jodlalmbahn
10 min drive - 3.5 km
Getting around
St. Johann in Tirol Station
10 min walk
Salzburg (SZG-W.A. Mozart)
67 min drive
Restaurants
Ristorante Pizzeria La Rustica
4 min walk
McDonald's
13 min walk
Sporthotel Austria
3 min walk
Max Pub
1 min walk
Le Bastian
9 min walk
About this property
Kitzhorn Suites
Upscale hotel near Panorama Badewelt
Located close to Kitzbueheler Horn Ski Area and Hahnenkamm Cable Car, Kitzhorn Suites provides a terrace, shopping on-site and a garden. Hit the slopes at this hotel, offering downhill skiing, a ski shuttle and ski passes. Treat yourself to a body scrub, a body wrap or a facial at Crystal Sauna, the on-site spa. Yoga classes are offered at the gym; other things to do include hiking/biking, archery and snowboarding. In addition to an arcade/games room and laundry facilities, guests can connect to free in-room WiFi.
Other perks at this hotel include:
Outdoor pool access nearby
Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
A round-trip airport shuttle (surcharge), access to a nearby indoor pool and express check-out
Express check-in, massage treatment rooms and coffee/tea in reception
Guest reviews speak well of the overall condition
Room features
All guest rooms at Kitzhorn Suites include comforts, such as premium bedding and pillow menus, in addition to perks, such as laptop-friendly workspaces and bathrobes.
24-hour return airport shuttle on request for a surcharge
Ski shuttle nearby
Uncovered parking on site (EUR 9 per day; includes in/out privileges)
Uncovered extended parking on site (EUR 7 per day)
Limited on-site self parking
Food and drink
Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: EUR 25 for adults and EUR 13 for children
A bar/lounge
A restaurant
Coffee and tea in common areas
Snack bar/deli
Things to do
Arcade/game room
Archery
Bicycle rentals
Books
Downhill skiing
Full-service spa
Gym
Hiking/biking trails
Indoor pool (guest access)
Mountain biking
Outdoor pool (guest access)
Ropes course
Sauna
Segway rentals/tours
Shopping
Ski equipment rentals
Ski lessons
Ski passes
Ski storage
Snowboarding
Steam room
Yoga classes
Family friendly
Access to nearby indoor pool
Access to nearby outdoor pool
Arcade/game room
Laundry facilities
Snack bar/deli
Soundproofed rooms
Conveniences
Free newspapers in lobby
Guidebooks
Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Outdoors
Barbecue grill
Garden
In the mountains
Terrace
Full-service spa
Body scrubs
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Spa open daily
Treatment room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
Lift
Stair-free path to entrance
Well-lit path to entrance
More
1 building
4 floors
Built in 1966
Smoke-free property
Traditional architecture
Room amenities
Bedroom
Blackout drapes
Hypo-allergenic bedding
Pillow menu
Premium bedding
Bathroom
Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Towels provided
Entertainment
Flat-screen TV with cable channels
Food and drink
Restaurant dining guides
More
Connecting rooms available
Desk
Free daily newspapers
Heating
Iron/ironing board on request
Laptop workspace
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Late check-in fee charged for check-in between 6:00 PM and 10:00 PM
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
The front desk is open daily from 7:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools
Renovations and closures
This property is closed from 6 October 2025 to 31 December 2026 (dates subject to change).
The property is closed during April and November.
Access methods
Front desk (limited hours)
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 89.0 per day.
Cots (infant beds) are available for EUR 29.0 per night
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.60 per person, per night
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 13 for children
Airport shuttle fee: EUR 159 per vehicle (one-way, maximum occupancy 6)
Uncovered self-parking fee: EUR 9 per day (in/out privileges)
Uncovered extended parking fee: EUR 7 per day
Early check-in is available for a fee (subject to availability)
Late check-in fee charged for check-in between 6:00 PM and 10:00 PM
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: EUR 29.0 per night
Rollaway bed fee: EUR 89.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
Property is also known as
Aktivhotel Crystal
Aktivhotel Crystal Hotel
Aktivhotel Crystal Hotel St. Johann in Tirol
Aktivhotel Crystal St. Johann in Tirol
Aktivhotel Crystal Hotel Sankt Johann in Tirol
Aktivhotel Crystal Sankt Johann in Tirol
Aktivhotel Crystal
Crystal Das Alpenrefugium
Hotel Crystal - Das Alpenrefugium Hotel
Hotel Crystal - Das Alpenrefugium Sankt Johann in Tirol
Hotel Crystal - Das Alpenrefugium Hotel Sankt Johann in Tirol
Frequently asked questions
Does Kitzhorn Suites have a pool?
Yes, this property has outdoor pool access.
Is Kitzhorn Suites pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Kitzhorn Suites?
Self-parking is available for EUR 9 per day. Extended parking is available for EUR 7 per day. There is free parking nearby.
What time is check-in at Kitzhorn Suites?
Check-in start time: 3:00 PM; check-in end time: 6:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 6:00 PM to 10:00 PM for a fee.
What time is check-out at Kitzhorn Suites?
Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).
Does Kitzhorn Suites provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of EUR 159 per vehicle applies.
Where is Kitzhorn Suites located?
Located near the slopes, this Sankt Johann in Tirol hotel is in the mountains, 0.4 mi (0.6 km) from Panorama Badewelt, and within 9 mi (15 km) of Hahnenkamm Cable Car and Hartkaiser Gondola. Hahnenkamm Ski Area and Kitzbueheler Horn Ski Area are also within 12 mi (20 km). St. Johann in Tirol Station is 10 minutes by foot.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Kitzhorn Suites Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very nice and clean hotel and room. Staff is kind and open answer all questions. Only two things were inconvenient; I could hear my neighbors through the wall and additional fee for parking by the hotel.
Group of four travelling together.
Located at the top floor. The room itself quite ordinary. No balcony. Windows high in the room. Want to see out need to stand up. Anoying noice from ventilation during daytime. Room nice and clean.
The dining options of this hotel was not appealing so we did not eat at the hotel during the week. 25 € each person for breakfast NO WAY. Dinner only on pre-booking and very pricy 60 € for evening menu.
Really good dining and breakfast alternatives very close to the hotel.
WIFI in the room non functional. 4G on phones barely reachable. Bring your own internet.
Indeed friendly staff. Ideal location for public transport, skiing and lift as well as all the nearby restaurants.
Restaurant closed on Saturday, Sunday and Monday for dinner.
Verified traveller
Stayed 3 nights in Aug 2023
2/10 Terrible
Dominique
27 Jul 2023
Liked: Property conditions & facilities
Disliked: Staff & service
Disappointing experience
This hotel is clarly overpriced for the level of service you get. Supposedly a 4 star hotel, but no toiletry items at all in the bathroom, just a soap dispenser stuck on the wall; Poor breakfast buffet, in variety and quantity: I have seen better breakfasts in some 2 star hotels. The fact that they charged us an extra 72 Euros per night for a 3 year old child sharing his parents bed seemed to me really exagerated. Also, be prepared to move your luggage through the stairs as the elevator only reaches half floors. Even the picture of the swiming pool they put on their front page is not directly at the hotel, but it is the municipal swimming pool that is 10 min away, and to which they provide you with free entry tickets. An finally, although the reception ladies were quite nice, the manager was very rude to us and made us feel really unconfortable and unwecomed during our stay. In conclusion, not what we expected at all!
Gepflegtes Hotel mit gutem Frühstück, Halbpension kann zugebucht werden. Parkplätze sind vor dem Haus vorhanden. Das Zimmer war sehr sauber und alles Notwendige für einen Kurzurlaub vorhanden.
Das Servicepersonal war sehr freundlich, wir kommen gerne wieder.
Empfehlenswertes Sporthotel.
Das Personal war bis auf eine Mitarbeiterin sehr nett und - wenn gefragt - hilfsbereit.
Das Zimmer war von den Abmessungen großzügig, die Austattung etwas bieder (aber durchaus stimmig). Der Fernseher war der kleinste den jeh gesehen habe (persönlich keinen großen Wert), dafür aber eine (Lese-)Sessel.
Auffällig war die Sauberkeit; durchweg tip top!
Angehm überrascht war ich von dem aufwendig und liebevoll gestalteten Saunabereich (Finische-, Bio- und noch eine weitere Bio-? Sauna)
Beim Frühstück ist der exzellente Kaffe hervorzuheben.
Die Parksituation kann etwas schwierig werden. Abgesehen davon könnte man sich Sorgen um Dachlawinen machen (in dem Fall dürfen die allermeisten Parkplätze entfallen)
Abends gibt es nur Halbpension, kein „à la Carte“, Restaurants sind aber fußläufig gut erreichbar.
Gerne wieder!
Came to Sankt Johann in Tirol for a week of skiing. We ran into alot of problems on this trip but because of the great hospitality at the Crystal, we still had an enjoyable vacation. Everyone at the hotel is incredibly welcoming and thoughtful. Food is very good and plentiful. Clean rooms, clean hotel and comfortable beds. One of the best things we enjoyed was the wellness area in the hotel - 3 different types of saunas that we had virtually to ourselves every day. The limited time that they are open is not a problem and works well for skiing. The hotel is nicely situated to both the ski lift and the main shopping area. No need to move your car throughout your entire stay. We would definitely stay here again, and would love to come back in the summer.
Typiskt Österrikiskt hotell som byggts för skidturism och som gick på sparlåga. Bar och restaurang var stängda.
Bra rum, snyggt och prydligt. Äldre, lite "trött" dam som ansvarade för receptionen.
Bäst av all var en mycket bra frukost, med bordsbetjäning.
Återkommer gärna under vintersäsongen, då hotellet har perfekt läge vid bergbanan.
Only at this hotel for one night so not much time to rate it. What we saw was all good. Hotel just down the road from the ski lift and quite close to the town (5mins brisk walk). Breakfast was good and staff friendly. Comfortable beds and room.
The family owned hotel is close to everything and is beautiful. The gondola ride is just a very short distance from the hotel. A downer is the lack of elevator, so if you have a lot of luggage, be prepared to have a work out. Everybody is nice and helpful here; they can keep your luggage if you have to check out but want to sight seen a bit more. I had a great stay.
Nora
6/10 Okay
Verified traveller
1 Apr 2013
Disliked: Cleanliness, room comfort
Sehr durchschnittlich. Fremde Haare in der Badewanne. Kein TV auf Zimmer.
The location at the bottom of the slopes is great. If you are used to staying it small European hotels, this one is average, which is to say the room is small, but clean and well kept. (I had a single room). Breakfast was good, I didn't have dinner at the hotel. The available internet was fast enough, 1.5M+. My only other comment is that the sauna is only open from 1530 - 1830, and not open on Sunday. So after a day of skiing until the last run at 1630, then a gluhwein at the bottom of the slopes, you have to rush to use the sauna. But the city's indoor pool and sauna center is a short walk from the hotel.
The St. Johann ski area is more for beginner to average skiers. So I will probably not go back. But if I did I would stay at this hotel again.