2 restaurants, breakfast, lunch served; local and international cuisine
Check availability

Reviews of Ciala Resort Hotels In Kisumu

3.5 out of 5
Ciala Resort Hotels In Kisumu
Daraja-Mbili, Kisumu

Reviews

8.8

Excellent

Rating 10 - Excellent. 5 out of 10 reviews" "
Rating 8 - Good. 4 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

kristen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
We came to relax for a couple of days. The pool was closed. The A/C in the room did not work. The water in the fish tank outside was very dirty. The room was clean and the staff were incredibly friendly. The food was great.
Stayed 2 nights in Oct 2022

10/10 Excellent

Annette, NAIROBI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the serene environment, it is a world-class hotel in the middle of a rural location. The scenic hills close by, well-lawned grounds, and friendly staff were absolutely fantastic. I recommend the property for families, couples, and for conference arrangements. Thank you for the wonderful hospitality; special thanks to Pauline from the front desk for her wonderful service. Regards, Annette Owidhi.
Stayed 2 nights in Aug 2022

6/10 Okay

PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and well manicured lawns. The music noise from the pool restaurant at night is annoying
Stayed 3 nights in Apr 2022
Response from Akida Elvis on 24 May 2022
Dear Peter, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are elated that our spacious rooms and well manicured lawns left a good impression on you. On the other hand we are disappointed to learn of the noise complaints. We have now implemented stringent measures to curb this, music has to be shut down by 9pm iregardless of the occasion. We hope to host you soon to witness the improvements we have made. Until then, Stay Safe! Warm regards, Ciala Resort Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to live I would 10/10 recommend
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020

10/10 Excellent

John Oyiengo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel in Western Kenya Hospitality Industry
An amazing place with wonderful service and amenities for the family. Highly recommended for your stay
Swimming pool to cool
Scenic Maragoli hills from the balcony
Festive season all set up. New year eve and fireworks quite spectacular
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Mixed feelings
The hotel facilities are excellent - the best I have seen in the area. However I found the pillows to be uncomfortable and there seems to be a disco nearby that plays all night long, therebybmaking sleep difficult. Service overall was ok - not great.
Stayed 1 night in May 2019
Response from Reservations on 19 Jun 2019
Dear Guest, Thank you for chosing Ciala Resort as your choice of destination during your visit. We value your feedback and we will sure put into consideration the three elements.

8/10 Good

Lundström

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amaazing place to stay
Stayed 2 nights in Apr 2022
Response from Akida Elvis on 29 Apr 2022
Thank you for choosing to stay with us at Ciala Resort. We appreciate you taking the time to leave us this perfect review. We look forward to hosting you again for more exemplary experiences. Warm regards, Ciala Resort Team