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Reviews of Spanish Dream Hotel

3 out of 5
Spanish Dream Hotel
51 Westminster Road, Kingston

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 52 reviews" "
Rating 8 - Good. 18 out of 52 reviews" "
Rating 6 - Okay. 5 out of 52 reviews" "
Rating 4 - Poor. 3 out of 52 reviews" "
Rating 2 - Terrible. 11 out of 52 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Mischaw

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
There was no towels in the room,it was really hot ,because the air conditioner was not working properly, parking lot is very small,so you don't have parking some nights, i will not recommend to anyone.
Stayed 7 nights in Apr 2024

8/10 Good

Arlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience
Stayed 1 night in Feb 2024

8/10 Good

Wilesse

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Property was clean and fixtures were modern. A bath mat and blanket would be convenient additions.
Stayed 4 nights in Feb 2024

2/10 Terrible

Kerene

Stayed 2 nights in Jan 2024

6/10 Okay

veron

Stayed 1 night in Jan 2024

8/10 Good

Rebecca, Clearwater

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Eustace

Business traveller
Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023

10/10 Excellent

Paul

Stayed 2 nights in Dec 2023

2/10 Terrible

Sherry

Spanish Dream was a nightmare. No power, no AC, loud neighbours and paid full price. I left after the first night. Two thumbs down.
Stayed 3 nights in Oct 2023

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy
Stayed 1 night in Oct 2023

8/10 Good

Andre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location for stopovers
Stayed 1 night in Oct 2023

8/10 Good

Tracey-Ann

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Kadaine

Disliked: Staff & service
The property was nice and quite and some staff or nice and helpful
Stayed 4 nights in Jul 2023

10/10 Excellent

NORMAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023

4/10 Poor

Shannon, Winnipeg

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Poor water pressure Pool water hot Ac only in the bedroom Poor water drainage Very little parking space Bedding was worn out and pillows worn out two pillows for a king bed lol Bed frame was gross found a dirty tampon in the creases. Overall wouldn’t stay there again.
Stayed 4 nights in Jul 2023

8/10 Good

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in May 2023

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cozy enough, and quiet.
Stayed 2 nights in Apr 2023
Response from Alexia on 19 Apr 2023
Glad you enjoyed your stay

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very close to Halfway Tree and New Kingston. It’s hidden gem in the city. Just need a little more tlc at the hotel. And it will be amazing beyond that.
Stayed 3 nights in Mar 2023
Response from Alexia on 19 Apr 2023
Glad you enjoyed your stay

10/10 Excellent

Ann-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Breezy Villa
The Spanish Hotel was in great condition. The property overall is well kept apart from some well needed TLC. The property is very quiet, although iit is in a centralized location in the heart of Kingston. The front desk clerks are very helpful, and have knowledge of any needs you may have. Plan on visiting again.
Stayed 5 nights in Mar 2023
Response from Alexia on 19 Apr 2023
Glad you enjoyed your stay

8/10 Good

LaToyaa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice overall
Stayed 5 nights in Mar 2023
Response from Alexia on 19 Apr 2023
Glad you enjoyed your stay

2/10 Terrible

André

Travelled with partner
Disliked: Amenities, property conditions & facilities
Good enough location and size however there is a huge water problem. This is my 2nd time staying here and frankly I will never book again. I spent 3 days and no possibility of a shower. The water trickled out making it impossible to bathe and shower The bathroom sink also has an issue where it doesn’t drain the water immediately so when using the sink its so unhygienic and disgusting The last thing there wasn’t adequate bed linens, so if the night gets cold you WILL freeze. Had this not been my 2nd booking then I would not have known from my 1st booking that I should bring my own linen. Absolute no towels as what u would expect at your typical hotel/ motel. As I recall my booking was for 2 people and yet only 1 single towel was made available, no wash cloths (rags), no fresh roll of tissue, what we got was the remaining piece of tissue most likely from the previous guest booking and who knows how long ago that was not to mention yet again unhygienic. This hotel has great potential but needs serious attention and upkeep regarding amenities for all guests The only good thing about this place is that it is cheap but now we know why. They reduce guest comfort so as to reduce cost I give this booking zero stars go back to the drawing board and do better
Stayed 3 nights in Feb 2023
Response from Alexia on 25 Feb 2023
I do apologize for your bad experience with us had front desk known about the situation we would have rectified it immediately.

8/10 Good

Seymour

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great I forgot the name of the person who check us in but she is great with customers.
Stayed 1 night in Feb 2023
Response from Alexia on 25 Feb 2023
We all here are happy to assist, we are so glad you enjoyed your stay hope to see you again soon.

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay here.
Response from Alexia on 25 Feb 2023
Glad you enjoyed your stay with us, hope to see you again soon.

10/10 Excellent

André

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful room was clean
Stayed 1 night in Dec 2022
Response from Alexia on 31 Dec 2022
Thank you for your stay we hope to see you again on your next visit

8/10 Good

Kashina, Kingston

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I liked the fact that it was quiet and peaceful. The staff was friendly but I paid $1500 for key deposit and was told it would be returned but only received $1400. It’s not a big deal and I didn’t realize until I left and too far. It could be just an honest mistake they just need to be careful. Otherwise I would stay there again
Response from Alexia on 19 Dec 2022
I do apologize for this all our guest deposits are always returned to them so there must have been a mistake when it was being stored. Again, I sincerely apologize, we are happy you enjoyed your stay otherwise and we will happily refund your 100 on your next stay and ensure it won't happen again.

8/10 Good

Nadia

Liked: Cleanliness, amenities, property conditions & facilities
Room was big clean and very updated. Area was very safe also has gated security. There was no cable the entire time there and the staff did not mention it was not working.Also checking in was a hassle was told by front desk my reservation was not there then when I shared my confirmation was told the rate was wrong I need to pay more. The communication at the front desk was the worse had to contact Expedia to call them also water pressure in the room upstairs was very low could hardly take a shower. I would stay there again as the place is clean and well secure but the checking in needs improvement also maybe I would take a room downstairs vs upstairs due to water pressure condition. I will also confirm they have cable working next time before booking.
Response from Alexia on 28 Nov 2022
I do apologize for you experience however we do have cable it's just that the default for the TVs is Netflix just let someone at front desk know that you prefer the cable and it they will switch the tv over to cable for you in the future. It was a pleasure having you here and we are going do our best to get the water pressure up to your standard. Enjoy the rest of your day and looking forward to the next time you come to visit

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the out door area
Stayed 1 night in Nov 2022
Response from Alexia on 28 Nov 2022
Glad you enjoyed your stay with us

2/10 Terrible

Kim

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Was ok
Stayed 1 night in Jun 2022

4/10 Poor

Errol

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I did not like the fact that there was no hot water. The fact that I was robbed and security did not do much. The fact that there was only one roll of tissue in the bathroom. There was a issue with large towels as rooms were missing the large towels. I was told vi a knock on my door 8PM that an extra guest had to leave by 10pm. Additionally, this rule was not prominently displayed any where. I like the empathy and care exhibited by Ms Porter
Stayed 2 nights in Feb 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything. Room was dirty, roaches everywhere, cigarettes and ganja from previous persons who stayed and it wasn't clean or sanitized. Customer service is very poor, unorganized and untrained. I would not recommend anyone to this place.
Stayed 8 nights in May 2021

4/10 Poor

Malcolm, Toronto, Canada

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No pool, no breakfast, intrrmitten internet No service
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 14 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
They asked me to pay an extra 3.5% for the room, I left and stayed in another hotel! This place is not good, they attempt to steal from a traveler.
Stayed 1 night in Dec 2019
Response from Alexia on 22 Jan 2020
Sorry about the miscommunication but the 3.5% is only requested as a key deposit when you are given a discount on the room at the end of your stay when the key was turned in you would've been refunded the amount. Sorry for any inconvenience caused.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no restaurabts, coffee shops or grocerues within walking distance. Expedia stated there it s a fridge in the room thats not true. Expedia probably get a fee for referrals . Also there is no microwave. The batroom towels are best used for washing cars. or bathing dogs
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The Wi-Fi was not working, nor was the cable. There was no hot water, and the toilet would not flush properly.
Stayed 1 night in Jul 2019

8/10 Good

Josee

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 9 nights in Apr 2019
Response from Alexia on 6 May 2019
I hope you enjoyed your stay

2/10 Terrible

Sue

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was poorly maintained. Service was non-existed. The pool was infested with mosquitoes. We were bitten by bed bugs. The location was not near anything. There was no food available.
Stayed 1 night in Apr 2019
Response from Alexia on 6 May 2019
We will address this immediately

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant but I wish they had a bar in the pool area.
Stayed 4 nights in Mar 2019
Response from Alexia on 9 Apr 2019
We will hopefully be able to do so in the future and thank you for visiting with us

6/10 Okay

DG

Liked: Cleanliness
After confirmation of reservation, there was a series of messages saying they had overbooked and had to cancel! There were further messages and telephone conversations which reassured me that my reservation was stil in their system - but led me to pay directly and in advance. However on arrival I found my designated room had been allocated to others at a higher price! With no other option, I accepted the alternative offered but found the room to be very basic and certainly far below what I was expecting.
Stayed 1 night in Mar 2019
Response from Alexia on 6 May 2019
We will address this immediately

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
A bit rude at checkin. Facilities in excellent condition. I have become a regular inspite of the temperament
Stayed 1 night in Mar 2019
Response from Alexia on 14 Mar 2019
We do apologize for any rudeness that you may have encountered and we would loved to discuss this further with you so we can better solve this issue. We are glad that you have decide to become a regular and we look forward to your next visit

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near city center but set far back enough to still experience tranquility. I was able to find a run course with side walks all the way. Very happy with my stay.
Stayed 3 nights in Mar 2019
Response from Alexia on 12 Mar 2019
Glad you were able to enjoy your stay here and it would be a pleasure to have you visit with us again

8/10 Good

Georgios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very big room, comfortable beds, quiet area. Too cold water for shower
Stayed 1 night in Jan 2019
Response from Alexia on 9 Jan 2019
Sorry about the water but we do have hot water available and so sorry we didn't get the chance to show you how to turn it on

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place clean environment very quiet surroundings and most of all very nice customer service from staff not forgetting the security team Ellis i enjoyed my stay and I will certainly be back
Stayed 7 nights in Dec 2018
Response from Alexia on 7 Jan 2019
We are happy you enjoyed your stay and we look forward to have you visit with us again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was great at the hotel just sometimes the water pressure get low but great customer service great staff excellent crew
Stayed 17 nights in Nov 2018
Response from Alexia on 21 Dec 2018
We do apologize for the low water pressure we are currently addressing the issue. We a grateful you enjoyed visiting with us and we hope to see you soon again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very secure, within a close distance to the city center. Enjoyed staying here.
Stayed 1 night in Nov 2018
Response from Spanish Dream on 28 Nov 2018
It was a joy to have you visit with us and we would love to host you again in the future

2/10 Terrible

Verified traveller

Stayed 2 nights in Nov 2018
Response from Spanish Dream on 28 Nov 2018
It was a joy to have you visit with us and we would love to host you again in the future

10/10 Excellent

Lesford, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right in the heart of Half Way tree
It was more than I expected to see it's very beautiful especially the furnitures all of the furnitures are upgraded they have mahogany furnitures with granite top dresser side table Granite top bathroom countertop Granite top table the hotel room is different from other hotel it is like a suite it's a living area and the settings is like living room with kitchen and then the bathroom to itself and a large bedroom modern TV with cable a very nice clean swimming pool they have a gym workout area they have a conference room where you can invite friends and have any kind of events staff are very friendly they have a gate at night no one can enter but guess nice neighborhood I'm looking forward to stay at this hotel many more times.
Stayed 1 night in May 2018
Response from Spanish Dream Hotel Jamaica on 26 May 2018
It was a joy to have you visit with us and we would love to host you again in the future

8/10 Good

Chantell, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to everything
Modern new build located in up scale area, staff super friendly especially the receptionist Nadia, super friendly and helpful she deserves more credit. Would stay here again, Only thing is water pressure is super low.
Stayed 5 nights in Apr 2018
Response from Spanish Dream Hotel on 26 May 2018
It was a joy to have you stay with us, sorry the water pressure was low that issue has been dealt with.