"The pillow had a noticeable odor from a previous guest, which is unacceptable and raises serious concerns on both cleanliness and the hotel’s standards. This falls below what guests should reasonably expect. The hotel needs to be more diligent and transparent in replacing bed sheets and pillowcases for each new guest.
Additionally, the room was left in service with a cracked mirror, which further reflects poor maintenance and a lack of attention to guest safety and quality."