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"The property was nice. I had requested a view room and believed I paid for one through Expedia but got a room without a balcony or a window to open and it faced a wall. No view. I was offered to move for my last 2 days and I would have had to pay more."

"We did a week long road trip in the Keys and this was our unexpected last stop. I made the reservation the day before for a one night stay. Laura was so hospitable and upgraded us to a suite. I only wish this was our first and only stop! We are already planning our trip back."

"Overall a very nice stay. We would have liked daily house keeping and overall more friendly staffing. All staff where doing what was needed but not all of them with heart behind the service. We also did not enjoy the comfort of the bed and pillows. The rooms and the resort are beautiful though and the atmosphere was fabulous. The pool is nice however daily cleaning of it would make it nicer. It seemed to need a shocking. The food was satisfactory to good however unlimited fresh water beverages...

"As I checked in, the person helping me kept asking me if I had any questions, well yes, she didn’t explain nothing about the resort until I asked her. As I got to my room, I had no idea how to open the door, I soon figured it was my wrist band, that was not explained to me . Amenities weren’t the best, I couldn’t figure out that the shower had a bunch of things going on and getting the temperature right was a chore. The toilet kept making weird sounds . I did book the room through Expedia, this...

"The "suite" was a single room with a king and pullout sofa, there was no separation. So if you are traveling with children be aware that this is the same as a double queen at any other hotel room."