Keu Ho Kai Packages (Flight + Hotel)

Room was beautiful, view of the pool and sphere fantastic! Neighbors in the adjoining rude and loud. I would think a suite would afford a little buffer to cursing and arguments to the next-door neighbors. Not appreciated.

Clean and quit rooms

Room was clean and spacious but you can tell it’s run down. Bathroom was clean but the tub and shower were stained. But good for sleeping. We hung out in the casino and pool most of the time. Always a good time but looks a little dated

Very clean hotel, a little far from the craziness of Las Vegas strip. The restaurants and the food in general were superb . The hotel still smells like new.

Customer service wasn't what I expected. We arrrived at the front of the Encore with 2 huge suitcases and carry ons and asked where the front door was. Doorguy pointed at the door 15 feet away but didnt open the door for us. Get to the front desk at 2:40 and asked if we could check in early. They said no and then told us there was a room available facing the sphere for a 140 dollar/ day upcharge. We said no, and then said we'd just wait 20 minutes. Desk clerk tells us, " well, your room wont be ready at 3" and well text you when the room is ready... ok. Felt like a slimey attempt to hard sell us a sphere facing room. Then we asked if a bell hop could hold our bags until our room was ready.... No bellhop and we had to schlep all our luggage back outsidethe hotel near the valet to hold? This was our first 15-20 min at the property. Not what we expected for 700 a night. Poor customer service continued through out the weekend. Will not stay at a Wynn property again.