Kenufuchi Packages (Flight + Hotel)

Overall, the hotel was OK. However, my arrival experience was severely undermined by the exceptionally unhelpful conduct of one staff member. Upon arriving approximately two hours early, I inquired about the possibility of a slightly earlier check-in. She dismissively stated it was impossible without checking availability and immediately quoted an additional charge. When I asked her for a nearby cafe to wait, she recommended a location that I later found had been permanently closed for four months. Most dismaying was the discovery of a guest lounge situated right next to the reception desk which she completely failed to mention, leaving me to wait elsewhere. As a frequent global traveler, this level of inattentive service and lack of guest consideration was genuinely astonishing and unacceptable.

Good overall but few shelves or places to put items in bathroom or in the room. About ten minutes walk to main Sapporo station, so easy enough to get to airport and downtown. Finding dining nearby a little difficult.

We stayed at the JAL City hotel for 5 nights. Overall, we were very satisfied with our stay. The hotel is very close to Nakajima park, transportation, and a variety of dining options. However, there is construction going on next to the hotel. We were originally assigned a room right next to the construction site but were able to change the room to the opposite site of the hotel, away from the noise of the construction. The breakfast included a variety of options; however, it did not change much during our stay and it sometimes got very crowded so we had to wait a while before getting seated. The staff were the highlight of this hotel; service was excellent.

The hotel is very clean. The staff is polite and helpful. The onsen and sauna are great after walking a lot during the day. Everyday from 3 to 5 pm, they offer welcoming drinks. I stayed in their Shinjuku hotel before, and this one is just as nice.

Breakfast at Bistro Ra Provence was excellent.