4/10 แย่
William
เดินทางกับครอบครัว
8 ก.ย. 2025
ชื่นชอบ: ความสะอาด
We booked and prepaid four rooms for three nights and one room for two through Expedia. One room was given away when group did not check in before 11:00pm. So this group was told there was no vacancy and it took over an hour for the hotel to find a room available. Only due to being a Hilton Member did a room become available. We had tried to check in for them but weren’t allowed. Then they were asked to vacate after one night even though we had prepaid for three nights.
The group that had the room for two nights added the third night at last minute but not through Expedia. Everything was fine when they checked in online. So when the front desk was asked if group could stay in same room all three nights it was no problem. But when they checked out the hotel charged their credit card for all three nights even though two nights were prepaid through Expedia. This has not been corrected a week after check out. I have never experienced any problems using Expedia in the past. But while the hotel staff did not seem to care for Expedia our bad experience will make using them less likely
William
เข้าพัก 3 คืน, สิงหาคม 2025
