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"What a beautiful property and what a beautiful, extreme professional staff the only exception is the swimming pool situation when I’m seeing kids defecating inside the pool and that was a turn off for the experience, not be able to use the pool because of what I’ve seen between dirty diapers and parents tried to hide the kids number one and number two it was very, very, very upsetting. Overall the hotel is very nice. but for that reason alone, I will never come there again, especially when it’s a vacation resort and I would like to use the facilities, especially the pool "

"The rooms were spacious, the buffet breakfast delicious and the staff was very friendly. However, our key didn't work. I had to go to the lobby 7 times for this, which was a hassle. Also, in a 5 star resort there should be some things for kids to play with in the pool and more pampering amenities in the room, beside the obligatory shower cap. Also, a free shuttle to Chania would have been a big advantage. "

"We’ve stayed at Samaria Hotel on many occasions and find it quite charming each visit… The staff are very friendly, often going above and beyond to ensure your stay is wonderful… The pool is a great asset, alongside the on-site enclosed parking area… A block away from the main port of Chania so no need for a car in the evenings if you’re staying close by… Overall a wonderful hotel, with a wonderful location! "

"The staff of the hotel is amazing, you feel at home, they are always happy and ready to assist! We will definitely come back, I strongly recommend all their properties, we stayed at the Domes White Cost in Milos and it was the same amazing experience. "

"All inclusive was awesome and so was the room. Loved the individual pool. Food was marginal. Stay away from the processed stuff. "

"Great location and close to beach and restaurants, we were lucky to find a spot to park our hire car, staff were friendly and helpful "

"Excellent"

"Loved this property. In the middle of the action! staff was soooo friendly and gave great local recommendations, especially Areti! One thing was no parking, as this is in a pedestrian area, but we parked at a structure a couple minute walk away."

"Love the property and staff was great!!"