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"Incredible experience staying here. The room was large, with our own personal hot spring onsen and garden. Food was delicious, prices were very reasonable and staff extremely friendly. They really went above and beyond. Thank you so much for the highlight of our Japan trip! "

"It's seen better days. Quality of the meals was disappointing. Room was spacious and clean but the property in general is tired and needs upgrading. It's a bit on the outskirts of the main part of Yamashiro Onsen but there's a bus stop across the street if you want to get into town. We took it to get to Yamanaka Onsen and to Kakusenkei Gorge."

"利用客の少ない平日に利用させていただきました、季節柄と今年の異常な気候によりカメムシが異常に発生しており、客室には十数匹のカメムシと独特の匂いが充満しており驚愕！！！最上階のお部屋でベランダと網戸、そしてサッシの部屋内側には無数のカメムシの死骸が・・・ 非常に大きな立派な施設ですが、細かい処の清掃や管理がなされていない感じがいたしました。 人不足せいですかね・・・ 朝食のみのプランでしたので、夕食はわかりませんが朝食は個食で味わい深いお品だけに残念でした。 また、温泉は実は（冷泉の加温！！）でした"

"Great Ambience "

"I booked this hotel mainly for its airport shuttle. Even though there’s only one to the airport in the morning, they went above and beyond to help and accommodate me. The room was massive and provided absolutely lovely views. I do have tattoos so they had to be covered when entering the bath. The building is old and smells of moisture, which I think comes with running an onsen. Overall, I enjoyed my stay very much. "

"Very disappointing. The food at a ryokan is at least half the value of the experience. I have been to many ryokans from budget to luxury and by far, the food here, was the worst. Tasteless and poorly prepared. Like it came from the fridge to perhaps the microwave in some cases and then to our table. August is not a popular time to visit this area so perhaps the chef was on vacation. The room itself was pleasant. The private outdoor bath was nice. The public bath facilities were fine. They do not offer slippers (highly unusual) because they claim that the public spaces are very clean so no slippers are necessary. The spaces may be clean but my son got a splinter walking on the wooden floors. The staff are pleasant and the shuttle service from the station is very convenient. But none of it justifies the price. I wanted to take my mother to a luxury ryokan as a special treat. I really wish I picked somewhere else. "