โรงแรมใกล้สวนสัตว์ John Ball, Grand Rapids

"Staff was very helpful answering questions and advising of the hotel amenities. Hotel is well kept, looks brand new. Conveniently located, and free parking!"

"Perfect spot if you are catching a concert or show downtown! Within walking distance to almost everything!! Oh! And an excellent breakfast!!"

"Room had great space, it was clean, the view was nice and the parking was convenient."

"We got there 10 minutes before check in, and they didn’t know how long before our room would be ready. They were booked solid since there was a concert in town. Our door handle was broken, we informed the staff and nothing was done. The restaurant on the rooftop was at half capacity but there was an hour wait. We were on the 8th floor, and the windows were so thin that we could actually hear car radios like we were in the car with them. I will never stay here again, this was probably the worst...

"This was definitely a unique experience and was perfect for a quick visit to Grand Rapids for a work trip. You can walk to shops, amenities are all around, I was 4 minutes from the office and street parking was free and abundant. This was very similar to an Airbnb experience, self check-in and out without the list of tasks to do. The room was clean, bathroom was clean and the room had adequate supplies and a steamer, which was super convenient. It’s great if you need a quiet place to stay...

"Everyone was very friendly and helpful. We enjoyed our stay immensely."

"This is an amazing hotel. An absolute gem. We cannot wait to return and really explore the property."

"Would definitely stay again, very clean. All the staff was so nice and helpful. Such a perfect location."

"Very nice hotel and the staff was friendly. Hotel pool was a little chilly and hot tub was out of order. Everything else was excellent!"

"Great hotel ,great staff ,front desk amazing. Upgraded thanks. Great breakfast. Centre of town. I can not praise this hotel enough well done many thanks Gordon"

"Love this stat so much! Staff was very nice and friendly XD"

"The front desk staff was very friendly and helpful. The rooms are really nice and clean. Everything was great!"

"Friendly staff. Hot tub was broken and pool isn't heated along with average amenities. Great cleaning staff."

"Clean"

"Room was large and included extra amenities. Dishes, frig, microwave, comfy bed, ok breakfast . I would return"

"Friendly and hard working staff. Very clean and updated rooms. Pool and hot tub are well maintained. Continental breakfast was full of good options and also very clean. I’d definitely recommend booking this hotel"

"When we got to the hotel we were told we did not have a room. They were sold out. 9 hits of driving to be told sold out. I even called them at 5pm telling them we would have a late arrival. Then called again around 10p told we did not have a room. Not happy had to stay in car not knowing the area. Hotels in the area were sold out"

"Stayed here last minute because of a volleyball tournament in Grand Rapids. Due to a remodel of some sorts they didn't have any breakfast just small muffins and donut holes of some kind. Room was seemingly clean until the shower... Mold on the ceiling and shower curtain. The mini fridge was lukewarm at best so that was disappointing for our drinks being warm for the following full day of games. Staff was very friendly, pool and hot tub were decent. Didn't get very many channels on the TV in our...