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"Very clean and nice."

"My room smelled musty like old smoke. My sheets were stained and had burn marks. My 2 towels were stained and I was given 1 towel to replace and it was stained. The floors were dirty with black soot. My knight table was dirty with sticky drink. There was gum on the bathroom floor. Hair on my sink, dirt marks in the shower. Soot around the back of the toilet and on top of the shower. A manager tried entering one of our rooms without knocking and wasn’t able to because the security latch was on. She was questioning if we requested to cancel the room. That is never acceptable. There is no reason for an older facility to not have a clean environment or common courtesy to knock. After providing this information to the facility they stood by their no refund policy and we were not offered any compensation. "