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Reviews of Jeddah Hilton

5 out of 5
Jeddah Hilton
North Corniche Road, Jeddah, Makkah Region

Reviews

7.8

Good

Rating 10 - Excellent. 140 out of 336 reviews" "
Rating 8 - Good. 103 out of 336 reviews" "
Rating 6 - Okay. 39 out of 336 reviews" "
Rating 4 - Poor. 18 out of 336 reviews" "
Rating 2 - Terrible. 36 out of 336 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

GUVEN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

RAHMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton experience
Despite renovation taking place ( which was not mentioned by Hotels.com at the time of booking) the stay was excellent. We did not hear the noise from renovation. Reception staff were totally brilliant. The view of the Red Sea from hotel is worth paying for.
Stayed 2 nights in Jan 2024

6/10 Okay

MOHAMMED, Champaign

Travelled with family
Liked: Amenities
Receptionist at the check in desk needs serious training in professionalism and diversity training. From the very get go his interactions with me was a nonstarter. Had booked 2 Sea view rooms and requesting for upper floor for better view. Even I said that we would wait but he is keep insisting it is not possible while he said that there are guest who would check out soon. Also refused to honor request for breakfast that we were ready to pay for one night as we were leaving the very early morning on the following day. Never had such experience with Hilton in other countries where we had been before. Quite disappointing.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dried, Oakville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Rubens

Business traveller
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Khalid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really fantastic experience amazing property everything was perfect especially the coffee maker he’s very gentle and kindly
Stayed 2 nights in Nov 2023

6/10 Okay

Wendy A P

Stayed 9 nights in Oct 2023

10/10 Excellent

Hiba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dinner buffet was fantastic!! Absolutely delicious food. I usually hate buffets but this was clean, organized, and the options were amazing! It was also the same with the breakfast buffet.
Stayed 1 night in Oct 2023

10/10 Excellent

Hussam, Toledo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023

6/10 Okay

Jack

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel ever. We enjoyed the clean rooms, hospitality and great food! The staff were awesome!! Highly recommended.
Stayed 1 night in Oct 2023

10/10 Excellent

amro

Stayed 1 night in Sep 2023

4/10 Poor

abdullah

Liked: Cleanliness, property conditions & facilities
They will select for you the first or second floor for ur stay !!
Stayed 1 night in Sep 2023

2/10 Terrible

Garat

Stayed 1 night in Aug 2023

10/10 Excellent

Nasser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff very comfortable
Stayed 2 nights in Jul 2023
Response from Reservation Manager on 11 Jul 2023
Dear Guest, Thank you for staying at the Jeddah Hilton Hotel. We sincerely appreciate your kind recognition and feedback regarding our team. We strive to consistently meet your expectations, and we are honoured to welcome you on all your future visits.

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

SULAIMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
راحة و فخامة و إطلالة رائعة
Stayed 1 night in Apr 2023

8/10 Good

Adnan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

8/10 Good

Mohamed

Stayed 2 nights in Feb 2023

2/10 Terrible

Abdurrazzak

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The worst experience ever for me after check in we went to our Room number 0419 then 10 minutes later another guest opened the door of our Room they gave him the Same Room and another key that was very bad , I called the operator and reported what happened asking for the duty manager but unfortunately when they came us they reaction wasn’t good they said system Error and we would offer you dinner for two which I reject then they charged the room to me all what they did was not professional and didn’t show respect for us at all
Stayed 2 nights in Feb 2023

2/10 Terrible

Talah

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience on all levels.

10/10 Excellent

Saba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful

10/10 Excellent

Khalid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, service and location are big plus. The minus is limited dining options.

6/10 Okay

MUSAB

Travelled with family
Liked: Cleanliness, property conditions & facilities
It's was late chick in And there was a maintenance in up floor of me I couldn't sleep well
Stayed 2 nights in Nov 2022

2/10 Terrible

Nic

Business traveller
Disliked: Staff & service
When I arrived the Duty Manager told me my booking was cancelled by Expedia one month before. Expedia disputed this and say it was because I arrived late ( my connecting flight was delayed). No help whatsoever from Hilton - very, very poor
Stayed 4 nights in Dec 2022

8/10 Good

amal

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2022

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Abdulla A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
There was renovation work going on lots of noise I was not informed neither at booking nor at the check in
Stayed 2 nights in Oct 2022

8/10 Good

Selfridge

Stayed 1 night in Oct 2022

10/10 Excellent

Danis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view to the Red Sea
I stayed at the Jeddah Hilton several times over the last 15 years, and have always been satisfied. Location of the hotel by the sea, cleanliness, hotel restaurants are all very good. In particular, I would like to thank Al Amin, who cleaned my room every day to perfection. I hope to stay at the Jeddah Hilton again in the future.
Stayed 6 nights in Sep 2022

8/10 Good

ziyaad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything excellent STAY AWAY FROM THE SALON !!
great hotel great location great breakfast great facilities JUST DONT CUT YOUR HAIR AT THE HOTEL BARBER ITS A RIP OFF AND SORT OF CON ARTIST TELL U ONE PRICE THEN DEMAND A HIGHER PRICE THE HAIR SALON IS DEFINITELY A ROBBERY IN BROAD DAYLIGHT STAY AWAY
Stayed 3 nights in Aug 2022

10/10 Excellent

James

Stayed 1 night in Aug 2022

10/10 Excellent

Asmaa

Stayed 1 night in May 2022

2/10 Terrible

Jamel

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
ل
Stayed 1 night in Apr 2022

8/10 Good

Huda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great, amazing location, beautiful property. Lots of construction noise though during the day until 8pm. I hope it is done soon.
Stayed 1 night in Mar 2022

8/10 Good

Carolyn

Stayed 1 night in Mar 2022

2/10 Terrible

Ahmed

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worse staff in this hotel. They have no sense of costumer service and managers always not available including the GM
Stayed 1 night in Mar 2022

4/10 Poor

Rana, Dubai

Stayed 2 nights in Mar 2022

2/10 Terrible

SUHEL

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
Reception was horrible I have to wait 30 min to get to the counter once in counter everybody needs training they are so slow and have no idea how to use the system so instead of servicing other customers one counter is filled with atleast 2 Breakfast at the executive floor I can say service knowledge zero I have to ask them for everything like salt and pepper or the sugar which should be at the table Photo shows you how I got the egg
Stayed 1 night in Mar 2022

6/10 Okay

Abdullah

Business traveller
Liked: Cleanliness, staff & service
This visit to Hilton was not as good, they had one staff only during the check in , check in took around 20 minutes. Also, The room they gave me was on the 1st floor facing the roof of a building.
Stayed 2 nights in Feb 2022

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Meena

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Feb 2022

8/10 Good

Sara

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Unfortunately the hotel was under construction which was really annoying and no one gave us heads up. The outside pool is for men only and after reserving and confirming that the ladies pool allows kids we realized upon arriving that it’s not allowed. But the staff are one of the best teams I’ve seen and the taste of food is so good.
Stayed 4 nights in Feb 2022

4/10 Poor

Derya

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
They didnt prepare our room until 7pm!! And gave us a tea coupon to sit in their cafe for 4h, with a cup of tea! It was even delux room booked. Their breakfast is poor unfortunately. I have stayed in other kingdom hiltons and way better.
Stayed 1 night in Feb 2022

2/10 Terrible

amal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was renovation at the hotel , men working all day .. super noisy
Stayed 3 nights in Feb 2022

8/10 Good

edward

Business traveller
Liked: Cleanliness, staff & service, amenities
I didn’t like the smell of old cigarette smoke in a non smoking room. The furnishings seem to be getting old and need investment.
Stayed 2 nights in Feb 2022

6/10 Okay

Sivarajah

Liked: Cleanliness, property conditions & facilities
location
Stayed 6 nights in Jan 2022

8/10 Good

adeeb

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Refrigerator is only for decoration
First time I see a place that don’t have a cold refrigerator in the entire hotel. So why you put one in every room which are useless then??
Stayed 1 night in Jan 2022

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Customer service is terrible
Stayed 1 night in Jan 2022