"Check in was poor, the opposite of user friendly and welcoming. I spoke to the back of a computer and had to balance the card reader on the edge of something to use it. The room was a RIDICULOUSLY long way away from reception, like going to the gate at an airport!
I was informed 2 days before check in that there was building work going on!! It's clearly been going on for a long time so why wasn't this information available at the time of booking? The hotel is being greedy taking guests when they can't really provide the service. There's no restaurant. We went to the recommended alternative grill place next door to be greeted by a server telling us there was a delay because they were short staffed. After a long day this isn't what we wanted to experience. The room was actually nice but the mountain view I paid extra for was in fact a view of the builders' car park. The housekeeping system is that you alert the staff if you want your room cleaned but a male cleaner walked in on us! The drinks machine in the room was good but not enough mugs for the number of guests which is just annoying. Also the walk to town is a long one and there's no bus or hotel shuttle.
We're on a long trip and have already really stayed in a number of hotels so in comparison, this was a really poor experience in terms of hotel staff, facilities (none) and guest comfort. I would advise anyone else NOT to stay in this hotel until the building work is finished at least."
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