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Reviews of Jaisalmer Marriott Resort & Spa

5 out of 5
Jaisalmer Marriott Resort & Spa
Jaisalmer-Sam-Dhanana Road, Police Line, Jaisalmer, Rajasthan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 72 out of 103 reviews" "
Rating 8 - Good. 24 out of 103 reviews" "
Rating 6 - Okay. 4 out of 103 reviews" "
Rating 4 - Poor. 1 out of 103 reviews" "
Rating 2 - Terrible. 2 out of 103 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luba

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property with great vibe. A respite from the central chaotic fort area but still a 5 min rickshaw ride.
Stayed 1 night in Apr 2024

10/10 Excellent

Sarveswaran

Travelled with family
The stay was excellent. Would like to make a special mention of the staff who were courteous and very pleasant. The dining staff Suraj and Delawar were very good and introduced us to Rajasthani dishes. Very nice, pleasant and hard working individuals. Highly recommend staying at Marriott in Jaisalmer
Stayed 2 nights in Mar 2024

8/10 Good

Keval

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, only let down was check in. Which the manager quickly sorted and apologised for. 9/10
Stayed 2 nights in Feb 2024

6/10 Okay

Abhishek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bathroom too small
Stayed 1 night in Jan 2024

10/10 Excellent

Swarupa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very traditional and comfortable
Very comfortable stay. Excellent courtyard with traditional programs. Really enjoyed the live Rajasthani music with the folk dancing!
Stayed 2 nights in Jan 2024

10/10 Excellent

Arun

Stayed 2 nights in Jan 2024

4/10 Poor

abhishek

Stayed 1 night in Jan 2024

10/10 Excellent

Vinay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very good property with a welcoming staff and good local touch. They offer good cultural programs during high Tea and Dinner. Their breakfast and dinner menus have tons of options giving multiple cuisine choices . Their staff is very accommodative to make your stay comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Vikas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience at Marriot Jaisalmer
We recently had the pleasure of staying at Marriott Jaisalmer, and I must say that the experience was exceptional. From the moment I arrived, we were greeted friendly staff that made us feel truly Royal The check-in process was swift and efficient, and the concierge was more than happy to assist with any requests or questions I had throughout my stay. The room itself was luxurious and impeccably clean, with all the amenities one would expect from a 5 star! What truly set this hotel apart, however, was the outstanding service in the dining and restaurant areas. The food was exquisite, and the staff were attentive and knowledgeable about the menu. They accommodated dietary preferences with ease, and the presentation of each dish was a work of art. Ms Jagriti surprised us by celebrating our Marriage Anniversary in the evening with Music and Fab Chocolate Truffle Pastry. In summary, my experience at the Marriott Jaisalmer, was nothing short of extraordinary. The exceptional service, luxurious accommodations, and attention to every detail made my stay truly memorable. I highly recommend this hotel to anyone seeking a top-notch hospitality experience. During checkout Mr Naveen (Chef) made sure of a great send off with special pastry. Looking forward to visit this property again with family!
Stayed 2 nights in Oct 2023

6/10 Okay

Yap

Liked: Property conditions & facilities, room comfort
Big name but extremely poor service
Worst Marriot I have stayed in. No one cares about anything. I can walk into the lobby, no one at the door greeted me. No one at the Front Desk bothered to ask me anything at all. I was early and i managed to sit at the lobby, with my luggage and no one attended to me. When I checked out, I asked if anyone can get a tuk tuk for me to go to the bus pick up point. I was told to go out of the hotel and call one myself. For Marriot, this is the worst service I have experienced.
Stayed 1 night in Jun 2023

10/10 Excellent

Anders

Stayed 2 nights in May 2023

8/10 Good

KIRAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay at Marriott Jaisalmer
This is a great place to stay.The warm and friendly people make it special. We traveled with a shy 4 year old but he made friends with Abhinandan, Hitesh and chef Pratap Singh as they made him feel comfortable and loved. They prepared food for him (he is a very picky eater) with genuine affection. On the side of condition and amenities, there is still some work to be done - the swimming pool isn't in great condition and we did stumble on planks coming out of the ground, the water was freezing and in general the pool area wasn't Marriot level. Seems they are going to renew it in March but I feel it needs a larger space to make it attractive. The game room was great, restaurants were fantastic. Priti in housekeeping kept our room impeccable. The evening high tea program is fun and inclusive. There are no tennis courts and the managers were genuinely concerned that they were listed on hotels.com and asked me for screenshots so they could get it fixed. I would definitely visit again.
Stayed 4 nights in Feb 2023

10/10 Excellent

Pranav

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2023

10/10 Excellent

Ashok Kumar

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A property that creates a self-contained world for holidayers!

10/10 Excellent

Pradeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Mala H

Stayed 1 night in Dec 2022

8/10 Good

Parmod

Stayed 1 night in Dec 2022

10/10 Excellent

Vikash

10/10 Excellent

Sanjeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
The overall experience was excellent. The courtyard and pool were beautiful with various activities to just chill and relax inside the hotel. The hotel housekeeping decorated our room for our marriage anniversary beautifully. Only one suggestion, the hotel should have a good coffee machine in the restaurant for breakfast.
Stayed 2 nights in Dec 2022

8/10 Good

michael

Stayed 2 nights in Nov 2022

10/10 Excellent

Balmukund

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was wonderfull experience
Stayed 2 nights in Oct 2022

8/10 Good

Amit

Stayed 4 nights in Aug 2022

8/10 Good

Thawani Kamal Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location & absolutely peaceful, more important a remarkable staff
Stayed 4 nights in May 2022

6/10 Okay

Verified traveller

Travelled with family
While overall experience was average,Got impressed with high level of service commitment from Avinash of Jaisalmer Kitchen restaurant who made our dining experience very satisfying along with chefs .
Stayed 3 nights in Mar 2022

10/10 Excellent

Tushar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AT MARRIOT
The stay was excellent and Specially the Staff members, Amina the Lady was very nice and gave warm welcome and made our stay comfortable.
Stayed 1 night in Jan 2022

2/10 Terrible

siddharth

Travelled with family
Disliked: Staff & service, property conditions & facilities
horrible stay - regrettful to visit marriott stay
This is the one of the worst hotel i stayed with muy family , during my check - in i was made to wait in the lobby for 35 mins , afetr confirmation, as the rooms whcih was mentioned was not available , during my check-in process the staff who collected by documents was not friendly at all. i felty uncomfortable , doesnt look like marriott property. i did informed marriott bonvoy & hotels.com via twitter but no steps were taken . i was very regretful booking this property with my family , i paid 1lakh plus amount and was expecting greater comfort etcv , which later turned out to be horrible , secondly breakfast buffet was horrible - stale food , low quality ,rotten tea & othr beverages like cooked long time back & poor staff service . third-ly : - rooms service were bad , we ordered sugar free sachets - came after 4-5 calls . is this even marriott ??????????? so bad
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Sumathi

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Nikhil

Stayed 2 nights in Oct 2021

8/10 Good

Vivek

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2020
Response from Pragya on 6 Jan 2021
Dear Valued Guest Greetings from the Jaisalmer Marriott Resort & Spa! Thank you for sharing the positive rating of our hotel. We are glad to read that you had an amazing experience. We look forward to welcoming you back soon. Best regards, Pragya

10/10 Excellent

Navneet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Anand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 5 nights in Mar 2020
Response from Pragya on 16 Mar 2020
Dear Valued Guest, Greetings from Jaisalmer Marriott Resort & Spa! Thank you for sharing your positive rating of our hotel. We look forward to welcoming you back in the future. Warm regards, Pragya Rathore

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from Pragya on 11 Mar 2020
Dear Valued Guest, Greetings from Jaisalmer Marriott Resort & Spa! Thank you for sharing your positive rating of our hotel. We are glad to read that you had an comfortable stay with us. We look forward to welcoming you back in the future. Warm regards, Pragya Rathore

8/10 Good

Atika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Pragya on 11 Mar 2020
Dear Valued Guest, Greetings from Jaisalmer Marriott Resort & Spa! Thank you for sharing your positive rating of our hotel. We are glad to read that you had a comfortable stay with us. We look forward to welcoming you back in the future. Warm regards, Pragya Rathore

10/10 Excellent

Vinay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Pragya on 24 Feb 2020
Dear Valued Guest, Greetings from Jaisalmer Marriott Resort & Spa! Thank you for sharing your positive rating of our hotel. We are glad to read that you overall you had a wonderful experience. We look forward to welcoming you back in the future. Warm regards, Pragya Rathore

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
service was worst, they do not know what is their duty and no proper instructions from the seniors
Stayed 1 night in Jan 2020
Response from Pragya on 27 Jan 2020
Dear Guest, Greetings from Jaisalmer Marriott Resort & Spa! We are indeed apologetic that you have had an occasion to share such feedback. I would also like to thank you for the time taken to share your views. It is also through guest-feedback such as yours that we are able to assess and continually improve upon where necessary the services we provide to our esteemed guests. May I request you to share your contact details for better understanding of the whole issue. We look forward to welcoming you back in the future. Warm regards, Pragya Rathore

8/10 Good

Rahul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Amazing stay except small nigle during checkout to move out the luggage.
Stayed 1 night in Jan 2020
Response from Pragya on 23 Jan 2020
Dear Guest, Greetings from Jaisalmer Marriott Resort & Spa! Thank you for sharing your positive comments and rating of our hotel. We are glad to read that you had an amazing stay. Your comments regarding the check-out have been noted and shared with the front office team. We look forward to welcoming you back in the future. Best regards, Pragya Rathore

10/10 Excellent

Shalin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Sridhar Thota on 7 Jan 2020
Thank you

10/10 Excellent

Sreyashee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay ...both the property and the people
It was an amazing stay ... we were well taken care of and the property and room was just fantastic (being a Bonvoy member we got a complementary upgrade to a suite)... would definitely come back here if we ever come back to Jaisalmer ... special mention to the girl who checked us in ( forgot her name ) ... the gentleman at the conceirge who explained in detail the best places to visit and Indrani at the restaurant were extremely helpful
Stayed 2 nights in Dec 2019
Response from Sridhar Thota on 7 Jan 2020
Thank you for staying with us and sharing your experience. We are delighted to know that you had a wonderful stay. Warm regards.

10/10 Excellent

Jigarkumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent property in Jaisalmer city. Rajasthan style welcome, and comfortable check-in were impressive. It has food menu range from local to continental with good taste.
Stayed 1 night in Dec 2019
Response from Sridhar Thota on 7 Jan 2020
Thank you for staying and sharing your experience. We are delighted to hear that you liked your stay. Warm regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from General Manager on 6 Nov 2019
Thank you for staying with us and Top rating us. Warm regards.

10/10 Excellent

Rakesh Behari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Sadaf on 29 Sep 2019
Thank you for the feedback.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome stay at Jaisalmer Marriott, all the hospitality and staff was very good. We would definitely visit there once again to experience luxury with such an awesome service.
Stayed 2 nights in Jun 2019
Response from Sadaf on 15 Aug 2019
Dear Sir, Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Friendly and attentive staff, highly recommend
Stayed 1 night in Jun 2019
Response from Sadaf on 21 Jun 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend, great service
Excellent facility, extremely courteous staff, very comforting for a foreign family traveling in India.
Stayed 2 nights in Jun 2019
Response from Sadaf on 21 Jun 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rohtash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Jaisalmer Marriott Resort & Spa on 29 Apr 2019
Dear Elite Traveler, Thank you for marking us excellent. We look forward to welcome you at our modern contemporary resort.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond our expectations
This is a true 5 star hotel to American hotel standards in all aspects. The Marriott Resort is a beautifully designed hotel. The Grounds were extremely well kept and clean. The bar is open and filled with varieties of beer, whiskey, rum, scotch, etc. the rooftop restaurant has a clear overlook of the lot fort in the restaurant evening and we the moon and the stars truly make it a romantic evening. We enjoyed the tandoori as The food is made to order and the aromas from the grill sets the stage for the delicious meal. We had breakfast each morning at the Buffet which provides a variety of foods that each and every person can enjoy. I liked that there are different stations that have made to order food. The thing that makes this resort truly special were the kind and attentive employees here who attended to any and all of our needs. From the moment we stepped into the hotel being greeted with a traditional head garment and blessing to the moment we left, there was someone there making sure we felt our best. Each and every one of the employees from the hostess to the managers greeted us with a genuine smile each time we saw them. They remembered our likings and offered us wonderful suggestions. They shared stories of their lives which is enriched us with their culture. The staff at the Marriott in Jailsalmer gave us the best treatment that we have ever experienced and we have traveled to many countries in the world! Thank you so much!
Stayed 1 night in Mar 2019
Response from Sadaf on 24 Mar 2019
Thanks for staying with us. We are very happy that you enjoyed the stay at our property. Our aim to make our guest stay memorable. Looking forward to serve you again. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from Jaisalmer Marriott Resort & Spa on 5 Apr 2019
Dear Elite Traveler, Thank you for marking us excellent.

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Solid resort with almost all the amenities you could ask for. Decently close to things as well, just requires an auto or a short walk.
Stayed 2 nights in Mar 2019
Response from Sadaf on 18 Mar 2019
Thanks for staying with us. We appreciate your feedback!