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Reviews of Hotel Isla Mucura

2.5 out of 5
Hotel Isla Mucura
Archipielago de San Bernardo, Isla Mucura

Reviews

8.2

Very good

Rating 10 - Excellent. 34 out of 71 reviews" "
Rating 8 - Good. 19 out of 71 reviews" "
Rating 6 - Okay. 12 out of 71 reviews" "
Rating 4 - Poor. 3 out of 71 reviews" "
Rating 2 - Terrible. 3 out of 71 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eliana, Pennsauken

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful resort on a beautiful Colombian Island.
Stayed 1 night in Apr 2024

10/10 Excellent

Zeljko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Almost perfect Dining options are poor
Stayed 4 nights in Mar 2024

4/10 Poor

Starr

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Incredibly disappointing experience at this hotel. The staff at the beach bar were so unhelpful and took over an hour to complete a simple order – which they only did once I went to reception to complain. Really horrible and expensive food with limited choice (I had read about this before going but it was worse than I expected). Far from luxury with beach beds in a messy organisation on the beach front and not enough of them for all the guests. The only nice thing was the hotel room. Don't waste your money!

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar de descanso .. nos encanto, la persona encargada de las actividades es muy atenta carismatica y talentosa. Mi esposo se sintio mal y la enfermera que tienen en las premisas lo atendio, cada detalle fue excelente. La playa y las instalaciones son hermosas
Stayed 2 nights in Mar 2024

10/10 Excellent

Yennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This place its magic 🎩
Stayed 1 night in Sep 2023
Response from Yennifer on 18 Sep 2023
We appreciate your positive comments about your stay at our hotel.We love to know that you liked it and that you have fond memories.We hope you can return to this little paradise.

10/10 Excellent

gloria

Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, beautiful beaches, clear blue sea & lovely friendly staff.
Stayed 2 nights in Apr 2023
Response from Anonymous on 16 May 2023
Esperamos se encuentre muy bien.Agradecemos que nos haya elegido como destino turistico y sobre todo que nos dejara un comentario sobre su estadìa.Es muy valioso para nosotros saber que cumplimos con las espectativas y se llevan un buen recuerdo de nuestro pequeño paraiso.

10/10 Excellent

PAULA

Stayed 2 nights in Feb 2023
Response from PAULA on 16 May 2023
Paula, agradecemos tu visita a nuestro pequeño paraiso y que te tomaras el espacio, para calificarnos.Espramos hayas tenido una excelente estadìa.

8/10 Good

Baylee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a really great hotel and experience, but we have a few thoughts after our stay. Pros: - One of the most stunning hotels I’ve ever traveled to, and for an affordable price. - The beachfront bungalows are gorgeous and recently updated, they have AC and comfortable amenities. - Eder & Sergio at the bar. And the piña coladas. Delightful - STUNNING swimming area, crystal clear water and soft white sand. Exceeded our expectations - Wifi was surprisingly strong throughout the resort - HIGHLY recommend the bioluminescence plankton excursion – one of the coolest things we’ve ever done! Mehs: - The food was just ok. It certainly was not anything special, but also not the worst I’ve ever had traveling. Definitely could use some improvement. - There is a charge for every single activity, even kayaking, paddle boarding, or snorkeling on-site Cons: - The music. Plays nonstop from ~10am - midnight every day. - The boat ride back to Cartagena. Wow, it was so rough. We were soaked and actually fearful for about 30 minutes of the 2 hour ride. Some previous reviews mention this, and our ride to the island was pretty calm, so we thought people were exaggerating. They were not. It was very scary and felt unsafe at times. This isn't totally the fault of the resort, but I feel like it should be addressed given reviews. Maybe leaving earlier? Overall, the pros beat the cons and this is a beautiful and unique stay. Not sure we will return just because of the boat transportation.
Stayed 3 nights in Jan 2023
Response from thank you on 3 Mar 2023
Thank you very much for your stay here at our Isla Mucura hotel. We will consider your recommendations.We look forward to seeing you soon at our hotel.

8/10 Good

yahkoh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a Beautiful retreat at toetips distance from the beach, sexy music joyous activities and relaxing setting. Food choices are not bad but can improve a tad. What I liked the most is the diverse and inclusive environment. Very worth the trip.
Response from Anonymous on 16 May 2023
Para nosotros es un placer conocer su opiniòn, tanto positiva, como a mejorar.Ustedes son nuestra razòn de ser y nos enorgullece saber que cumplimos con el objetivo de servir.Agradecemos su visita!!

6/10 Okay

Ingrid

Liked: Staff & service, property conditions & facilities
Isla Mucura is beautiful, unfortunately the coordination and communication wasn't easy, the check in process not effective. However staff @ bar was extraordinary and made my stay
Stayed 2 nights in Oct 2022
Response from Estimada Ingrid on 19 Oct 2022
Hello Mrs Ingrid, a pleasure to greet you from Hotel Isla Mucura. We are sorry we did not meet your expectations, we will work on improving the shortcomings we have, we really hope to have you again in our Hotel Thank you for having us as your first choice for your vacation and we look forward to your next visit. Greetings, Hotel Isla Mucura Team

10/10 Excellent

Abdelrahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🌊
Stayed 1 night in Jul 2022
Response from Equipo Múcura on 21 Jul 2022
Muchas gracias por su comentario. Para nosotros es un placer saber que su visita fue de su agrado. Esperamos poder atenderle en una futura oportunidad

10/10 Excellent

Santiago

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved how eco friendly the place really is. Great for a romantic get away. The transportation to and from the island is not great. The boat takes in a lot of water and you will be soak and wet both going and coming.
Stayed 2 nights in May 2022
Response from Team Mucura on 13 Jun 2022
Good day, We are pleased that your stay has been to your liking. We hope that for your next visit your experience will be much better with reference to the transfer. Good day!

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small Cabañas with a great view. Very calm and relaxing. The staff was kind and friendly
Stayed 2 nights in Sep 2021
Response from Team Mucura on 13 Jun 2022
Hello! We are very pleased that you enjoyed your stay with us. We hope to be able to serve you again very soon. Happy day

10/10 Excellent

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a small paradise. Excellent staff
Stayed 3 nights in Sep 2021
Response from Team Mucura on 13 Jun 2022
Hello! We are very pleased that you enjoyed your stay with us. We hope to be able to serve you again very soon. Happy day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Everything was just perfect!
Stayed 3 nights in Aug 2021
Response from Team Mucura on 13 Jun 2022
Hello! We are very pleased that you enjoyed your stay with us. We hope to be able to serve you again very soon. Happy day

10/10 Excellent

Ana Milena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito y buena atención
Stayed 1 night in Aug 2021
Response from Equipo Múcura on 13 Jun 2022
Hola! Nos complace muchísimo que hayan disfrutado su estadía con nosotros. Esperamos poder atenderlos nuevamente muy pronto. Feliz día

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Honestly, meh
I have travelled extensively in Colombia in the last 4 months, and i have to say, this hotel had the least friendly staff (Crespa and Tyson were nice). Not that the staff is rude or anything, but it seemed like everyone is tired of their job there. Most of the little beaches in front of beach-front "rooms" had rocks or corals. Also, be aware, the property is VERY large, and depending on which "room" you're staying in, it can be quite a walk to the restaurant or the bar. We were fine, but certainly, can be an issue for some. Upon arrival, you're greeted with a welcome drink, they sit you down, and tell you different information about tours, the hours of restaurant/bar, etc., all of which could've been included in a confirmation email. Then you make a line to check in with the only one person checking you in. At this point, everyone from the boat is already here. It would have been more efficient to check in as people are still arriving from the boat, so the first people to get off the boat could be the first people to check in. The hotel offers tours like plankton and snorkeling. For plankton tour, we had to gather at 6pm, and it was a manual hand written process of copying names from one piece of paper (we signed up for a tour upon arrival) to another.. Add that to a dragged on check in, and it's easily 2 hours wasted if you arrive to the island at 12-1pm. Compared to my stays on other islands, not coming back to this one.
Stayed 1 night in May 2021
Response from Team Mucura on 13 Jun 2022
Good day, We are very sorry that his experience was not to his complete satisfaction. We will take into account your suggestions and thus be able to improve the experience for our guests. We hope that you can give us a new opportunity in the very near future and thus be able to feel a wonderful experience.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Rustic Island in the Colombian Caribbean.
Nice remote rustic paradise island in the Colombian Caribbean. Beach and sea are beautiful. No beach towels and no cushioned beach beds. Restricted use of water. No hot water. Service is ok but not amazing. Food is good but many out of stock options from the menu. Many options for watersports and day tours. Good place to disconnect. Transportation from Tolu is ok but be prepared to land in the beach instead of the dock so feet may get wet and beach in Tolu is not nice. Better to travel light.
Stayed 2 nights in Mar 2021
Response from Equipo Múcura on 13 Jun 2022
Hola. De antemano lamentamos que no hayan pasado una gran experiencia. Esperamos que para una futura visita sus experiencia sea realmente maravillosa.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Check in and check out time not the same as stated here.
Stayed 1 night in Mar 2021
Response from Equipo Múcura on 13 Jun 2022
Hola. Lamentamos que su experiencia no haya sido de su completo agrado. Esperamos que para una futura visita su experiencia sea realmente maravillosa y mágica. Feliz día!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach
Beautiful beach... good food... very nice accommodations
Stayed 3 nights in Jan 2021
Response from Team Mucura on 13 Jun 2022
Hello! We are very pleased that you enjoyed your stay with us. We hope to be able to serve you again very soon. Happy day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place!
This place is a true gem. The staff are absolutely beyond nice. I will definitely recommend this place for a getaway plan.
Stayed 3 nights in Jun 2019
Response from Team Mucura on 13 Jun 2022
Hello! We are very pleased that you enjoyed your stay with us. We hope to be able to serve you again very soon. Happy day

6/10 Okay

Angela

Stayed 1 night in Aug 2023
Response from Angela on 18 Sep 2023
Angela buenas tardes. Agradecemos tu visita a nuestro hotel y que te tomaras el espacio para dar una calificaciòn a tu experiencia.

4/10 Poor

Mauricio

Stayed 1 night in Jun 2023

2/10 Terrible

Diana

Stayed 2 nights in Jun 2023
Response from Anonymous on 10 Jun 2023
Muchas gracias por su calificaciòn.

2/10 Terrible

Carolina

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Pésimo servicio e intentan estafar a los turistas
El servicio del hotel a la llegada fue pésimo, intentaron cobrarnos casi 1 millón de pesos más, alegando un supuesto IVA que debíamos, pero lo curioso es que solo lo cargaban a una habitación y no a la otra. Nos tocó pelear por este cargo incoherente y nos enteramos que no fuimos los primeros turistas a los que les hacían esto. Se nota la mala fe del hotel, al intentar estafar a sus huéspedes, destruyeron desde el inicio nuestra experiencia, lo cual es muy triste porque el hotel y las habitaciones son hermosas, pero por la forma que nos trató Viviana en recepción y Yessica por teléfono, insultando mi inteligencia y la de mis acompañantes, hace que no recomiende NUNCA este lugar.
Stayed 2 nights in Jun 2023
Response from Anonymous on 10 Jun 2023
Muy buenas tardes Carolina. Esperamos que se encuentre muy bien.De verdad que no entendemos de que estaba esta hablando, si todos los colombianos fuimos avisados el 22 de diciembre del 2022, por redes sociales, noticias, radio, prensa etc… que a partir del 1 de enero del 2023, se volvería a cobrar el IVA, por lo cual todo colombiano que desee utilizar SERVICIOS DE ALOJAMIENTO Y HOSPEDAJE, deberá pagarlo en el momento de reservar o en el recinto.Esta es la emisión de la norma, que COTELCO, informo a nivel nacional: REGRESA LA TARIFA DEL 19% PARA SERVICIOS DE ALOJAMIENTO DESDE EL 1 DE ENERO DE 2023. La tarifa de IVA exento actual solo fue establecida de manera transitoria y aplicará hasta el 31 de diciembre de 2022 de conformidad con la Ley 2155 de 2021 en su artículo 65 numeral 4 que prorrogó lo indicado en el artículo 45 de la Ley 2068 de 2020. Por lo anterior, el IVA que empezará a regir desde el 1 de enero de 2023, que se debe facturar por el servicio de alojamiento y hospedaje es del 19% que es la tarifa general.Por lo que evidentemente, la estafa fue realizada por ustedes, que se negaron a pagar el IVA y los servicios adicionales.Pasándose de listos en todo momento, maltratando nuestro personal de forma verbal y haciendo caso omiso a la obligación tributaria. Su compañero de viaje, le indico que dejara de discutir, que todo estaba claro y que usted no podía seguir actuando de esa manera, pues estaba equivocada y el hotel tenía razón; es decir, que él era consiente, que usted estaba intentando estafar a la recepcionista, intimidándola con sus comentarios, para que ella cediera ante su petición indelicada. Para todo este asunto, usted hizo caso omiso a la plataforma bajo la cual reservo, al hotel y a la norma colombiana, porque al final se salió con la suya y se fue sin pagar el IVA, por lo cual los estafados fuimos nosotros como hotel, que presto sus servicios a personas poco respetuosas.

6/10 Okay

Louis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Belles chambres dans un bel environnement. N’y retournerons pas en raison de l’offre de nourriture (moyenne et peu variée) pour un séjour de 4 jours. Communications très déficientes lors de notre départ alors que la mer était agitée.
Response from thank you on 3 Mar 2023
your opinion is very important to us, we will try to improve. we hope to see you soon!

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las cabañas son para pasar unas vacaciones de ensueño
Stayed 1 night in Oct 2022
Response from estimada Sra ana on 19 Oct 2022
Hola Sra Ana, un placer saludarte desde Hotel Isla Mucura, esperamos logres visitarnos nuevamente y disfrutes de nuestros servicios ¡Muchas gracias por preferirnos! Esperamos poder servirte nuevamente. Saludos, Equipo Hotel Isla Mcuura

2/10 Terrible

Anouk

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

8/10 Good

Maria

Liked: Staff & service, property conditions & facilities
Agua potabel
Todo muy lindo y rico, me parece exagerado el precio del agua potable, se debe llevar agua desde donde viajes.
Stayed 3 nights in Aug 2022
Response from Estimada Sra Maria on 19 Oct 2022
Hola Sra Maria, un placer saludarte desde Hotel Isla Mucura, nos encontramos trabajando en un precio mas accesible para nuestras bebidas, esperamos logres visitarnos nuevamente y disfrutes de nuestros servicios ¡Muchas gracias por preferirnos! Esperamos poder servirte nuevamente. Saludos, Equipo Hotel Isla Mcuura

10/10 Excellent

Wil Alberto

Stayed 2 nights in Jul 2022
Response from Equipo Múcura on 18 Jul 2022
Nos alegra enormemente que haya tenido una excelente experiencia Esperamos poder atenderlos nuevamente muy pronto !

10/10 Excellent

RUTH YICEETH

Stayed 2 nights in Jun 2022
Response from Equipo Múcura on 23 Jun 2022
Muchas gracias !!!!

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno
La atención muy buena pero todo lo que pidas te cobran servicio y pues la cuenta se sube mucho de lo esperando cuando te cobran servicio por cada cerveza que tomas
Stayed 2 nights in Jan 2022
Response from Estimado Federico on 5 Apr 2022
Bonito Dia le saluda Laura , Gracias por comentarios son de gran ayuda estamos trabajando para mejores el Item de Propina

8/10 Good

jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très belle chambre, très confortable, au calme, face à la mer avec des transats privés. Environnement extérieur magnifique. Personnel sympathique dans l'ensemble. Buffet lassant après deux jours de séjour. Nous avons été très déçus par la sortie plancton luminescent organisée par l'hôtel. Nous étions 25 clients, tous à l'eau en même temps, tassés les uns sur les autres dans un petit espace, pendant à peine 15 minutes. Difficile d'apprécier le côté magique de cette découverte dans ces conditions. De plus je doute fortement de la sécurité à 25 personnes en pleine nuit sur ce type d embarcation. Pour les activités, vous pouvez passer directement par les gens du village. Pour le même prix vous aurez une excursion privée ou semi privée. Il serait bien dans ce type d établissement que la personne chargée de l'accueil et des animations parle un minimum anglais ou fournisse un livret écrit en espagnol ou anglais.
Stayed 3 nights in Feb 2022
Response from Estimado Jerome on 5 Apr 2022
Bonjour, nous travaillons déjà pour gérer une capacité minimale pour les multiples activités

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar magico
Un lugar mágico, excelente para descansar. Hermosas instalaciones y vistas.
Stayed 1 night in Oct 2021
Response from Equipo Múcura on 13 Jun 2022
Hola! Nos complace muchísimo que hayan disfrutado su estadía con nosotros. Esperamos poder atenderlos nuevamente muy pronto. Feliz día

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Equipo Múcura on 13 Jun 2022
Hola! Nos complace muchísimo que hayan disfrutado su estadía con nosotros. Esperamos poder atenderlos nuevamente muy pronto. Feliz día

8/10 Good

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SIN COMENTARIOS
Stayed 1 night in Aug 2021
Response from Equipo Múcura on 13 Jun 2022
Hola! Nos complace muchísimo que hayan disfrutado su estadía con nosotros. Esperamos poder atenderlos nuevamente muy pronto. Feliz día

8/10 Good

Gabriel

Stayed 1 night in Jun 2021
Response from Equipo Múcura on 13 Jun 2022
Hola! Nos complace muchísimo que hayan disfrutado su estadía con nosotros. Esperamos poder atenderlos nuevamente muy pronto. Feliz día

10/10 Excellent

VALERIA SOFIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Equipo Múcura on 13 Jun 2022
Hola! Nos complace muchísimo que hayan disfrutado su estadía con nosotros. Esperamos poder atenderlos nuevamente muy pronto. Feliz día

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Habitación poco cómoda
La habitación no fue cómoda, no tenía ningún sitio para poner la ropa, ni un gancho, ni una silla, ni un maletero, poco cómoda Muy duro el sonido de la música en la playa
Stayed 3 nights in Jun 2021
Response from Equipo Múcura on 13 Jun 2022
Buen día, Lamentamos mucho que tu experiencia no haya sido de tu completo agrado. Esperamos que en una futura visita tu experiencia sea mucho mas agradable y especial. Feliz día!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi tiempo en el hotel fue increíble... es un paraíso... los atardeceres son demasiado hermosos, los empleados del hotel son demasiado amables.. sin duda fueron unas vacaciones increíbles... sin duda alguna volveré... espero muy pronto. Saludos a todos 👏
Stayed 3 nights in May 2021
Response from . on 15 Jun 2021
Buenas tardes Reciban un especial saludo, por parte del equipo humano de Hotel Isla Mucura. De ante mano queremos agradecer el tiempo que se tomaron para compartir los comentarios referentes a su experiencia en nuestro hotel, Deseamos tengan la oportunidad de volver pronto para seguir atendiendo como se merecen todos nuestros huéspedes. ¡Los esperamos! Cordialmente, Marieth López

8/10 Good

Verified traveller

Pour la farniente
Séjour agréable. Pas grand chose à faire sinon se reposer. Ambiance club un peu désagréable parfois mais on peut s’y soustraire
Stayed 4 nights in Apr 2021
Response from Equipo Múcura on 13 Jun 2022
Hola. Lamentamos que no hayan pasado una experiencia altamente maravillosa. Esperamos que para una futura visita poder hacerlos sentir la real experiencia única Múcura

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Equipo Múcura on 13 Jun 2022
Hola! Nos complace muchísimo que hayan disfrutado su estadía con nosotros. Esperamos poder atenderlos nuevamente muy pronto. Feliz día

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto para, observar peces
Hermosos atardeceres
Stayed 4 nights in Mar 2021
Response from Equipo Múcura on 13 Jun 2022
Hola! Nos complace muchísimo que hayan disfrutado su estadía con nosotros. Esperamos poder atenderlos nuevamente muy pronto. Feliz día

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nada
Stayed 1 night in Mar 2021
Response from Equipo Múcura on 13 Jun 2022
Hola, Lamentamos muchísimo que su experiencia no haya sido de su total agrado. Esperamos que nos de en un futuro cercano la oportunidad de poder brindarle la mejor experiencia. Feliz día!

8/10 Good

VIVIANA

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Muy buen hotel
El hotel es muy bonito, las habitaciones son aseadas, las personas que atienden en el hotel son muy amables. Lo malo es que no habían muchas cosas de la carta del restaurante, el menú es poco variado
Stayed 2 nights in Mar 2021
Response from Hotel on 28 Mar 2021
Muy buenas tardes esperamos se encuentren bien. Pedimos disculpas por lo sucedido y agradecemos el comentario, para poder mejor estas cosas.

10/10 Excellent

christian g

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Sandra Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable estadia tiempo en familia, descanso y mar. La atencion desde la recepcion excelente muy atentos todos. Por mejorar mas opciones para desayuno y almuerzo porque son buffet y por ser un hotel resort el valor es alto. Al igual la pasamos muy bien. Volveria. 😀
Stayed 3 nights in Nov 2020
Response from reservas on 23 Nov 2020
Muchas gracias por tu visita, te esperamos pronto nuevamente

10/10 Excellent

evelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calificación:10
El personal es extremadamente amable! El sitio limpio y con una decoración súper ajustada al concepto... todos felices! Nos encantó
Stayed 2 nights in Nov 2020
Response from reservas on 23 Nov 2020
Muchas Gracias por tu visita, te esperamos pronto nuevamente