2/10 แย่มาก
Tara
เดินทางกับคู่รัก
4 ม.ค. 2026
ไม่ชื่นชอบ: พนักงานและบริการ
This reservation was booked in error at 5:25 p.m. while we were travelling. We intended to book in Twin Falls (20 minutes away), not Idaho Falls—over 2.5 hours away. It was dark, we were on the road, and the mistake was realized within 20 minutes.
We immediately contacted both the hotel and Expedia to cancel. Despite the room never being occupied and the hotel incurring no loss, a refund was refused. A reasonable cancellation fee would have been understandable. Charging the full amount for an honest, promptly corrected error feels unnecessary and unethical.
At a minimum, we expect a company of this size to show fairness, discretion, and good faith when a mistake is identified quickly and causes no harm. We ultimately booked and stayed with the same hotel chain in Twin Falls.
Tara
เข้าพัก 1 คืน, ธันวาคม 2025
