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Reviews of Hawaii Le Jardin Aqua Park Resort - Caters to Couples

5 out of 5
Hawaii Le Jardin Aqua Park Resort - Caters to Couples
Km 11 Ahia Road, North Hurghada, Hurghada, Red Sea

Reviews

5.0
Rating 10 - Excellent. 3 out of 25 reviews" "
Rating 8 - Good. 4 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 6 out of 25 reviews" "
Rating 2 - Terrible. 9 out of 25 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

8.0/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

waleed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible! Even for it being as cheap as it is, its Terrible. Terrible staff, Terrible food, Terrible guests. Save your money, go somewhere else.
Stayed 5 nights in Oct 2023

6/10 Okay

Ariana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Bonito pero pésimo
Hotel bonito las instalaciones muy bonitas las piscinas y la playa pero la gestión del hotel un desastre, hotel donde van muchos egipcios y es un desastre porque la gente arrasa con la comida para luego tirar casi todo no tienen modales! Menús repetitivos poca variedad y comida muy mala! Cuando se acaba la comida no reponen nada más así que si no vas cuando abren en punto quizás te quedas sin nada una vergüenza para un hotel “5 estrellas” instalaciones muy pero que muy sucias! habitaciones viejas y sucias, personal normal sin más parece que están saturados de la gente.
Stayed 4 nights in Sep 2023
Response from Mina Magdy on 5 Oct 2023
Dear Guest, Thank you for choosing Hawaii Hotels for your vacation. We appreciate your valuable feedback and taking the time to describe your impressions. We take your comment very seriously; our entire team is extremely committed to delivering the perfect vacation experience for each guest. Our goal is always to have the highest quality. All your comments and recommendations concerning the needed improvement will be passed to the Hotel Management in order to make our hotel more comfortable for all our guests. We would like to ensure you that every day we are doing lots of efforts in order to make continuous improvements and to ensure the comfortable stay for all our guests. Looking forward to welcome you again in our Hotel. Best regards, Hotel Management

10/10 Excellent

MOHAMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great staff
Stayed 3 nights in May 2021

8/10 Good

Gwladys

Liked: Cleanliness
Disliked: Staff & service
Clean polite staff. No internet and very poor food
Hawaii le Jardin have a very big potential but they are not using it to the fullest. Prior to booking this hotel we read lots of bad reviews but still wanted to check it by ourselves. The rooms are ok with very good view of the pools garden and sea. Thats great. Very beautiful garden that are being taken care throughout the day. 👌 The staff is polite. But the food is a total mess. Sorry guys try and improve your food. You have a massive buffet but the taste is just not possible. And that's why you'll see a lot of waste. As people will serve themselves and after tasting will throw away more than half of their plate. Please invest in your chefs. Its better to have less tasty food than a vessel of food that will go to the bin. The quantity of food that is wasted in this hotel is incredible. And that's very sad as people are dying of hunger elsewhere. Internet was free only at the reception but the signal was extremely low. Thats not internet better put internet in the bill and give your clients a good signal. Overall our stay was not too bad but if i have an advise to give to hotel le Jardin it will be to invest in food and internet. They have a very big potential that is not exploited.
Stayed 8 nights in Mar 2021
Response from Mina on 2 Apr 2021
Dear Guest, Thank you for choosing Hawaii Hotels for your vacation. We appreciate your valuable feedback and taking the time to describe your impressions. We take your comment very seriously; our entire team is extremely committed to delivering the perfect vacation experience for each guest. Our goal is always to have the highest quality. All your comments and recommendations concerning the needed improvement will be passed to the Hotel Management in order to make our hotel more comfortable for all our guests. We would like to ensure you that every day we are doing lots of efforts in order to make continuous improvements and to ensure the comfortable stay for all our guests. Looking forward to welcome you again in our Hotel. Best regards, Hotel Management

2/10 Terrible

Abdo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is personal advise don't book this hotel, its got 5 Star. I am Gold Member in Hotels.com i would rate this as 2 Star Hotel. Food/Customer Service and conditions of hotel is no way its 5 Star. I would nerfed
Stayed 2 nights in Mar 2021
Response from Mina on 16 Apr 2021
Dear Guest, Thank you for choosing Hawaii Hotels for your vacation. We appreciate your valuable feedback and taking the time to describe your impressions. We take your comment very seriously; our entire team is extremely committed to delivering the perfect vacation experience for each guest. Our goal is always to have the highest quality. All your comments and recommendations concerning the needed improvement will be passed to the Hotel Management in order to make our hotel more comfortable for all our guests. We would like to ensure you that every day we are doing lots of efforts in order to make continuous improvements and to ensure the comfortable stay for all our guests. Looking forward to welcome you again in our Hotel. Best regards, Hotel Management

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good resort to stay in....
every thing is very good this was my second visit to this resort i really enjoyed my second stay but the service at the reception desk is not as good as service supplied in other departments of thr resort.
Stayed 3 nights in Nov 2018

2/10 Terrible

walaa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad, hate it , take care never try
Very far from everything , the sea is muddy , stuff are so rude , front office is not professional , This hotel should be 2 stars maximum , actually it’s not star rated yet
Stayed 3 nights in Nov 2018

2/10 Terrible

Ahmed, Egypt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good hotel it's not gooc staff And this site not connected with hotel
Stayed 4 nights in Oct 2018

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Worst Hotel Ever .
The worst Hotel ever . The worst receptian people ever met. Restaurant odor is awful. Food is low quality. Air condition in lobby not working almost . Light in lobby closed at 10 pm . no serive at all , you do every thing by yourself. Rate price at hotel less than Hotels.com website by 50% . Online reservation delivered to hotel too late 3 p.m Very bad experince !!!
Stayed 3 nights in Sep 2018

2/10 Terrible

Tamer, Vancouver, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty swimming pool. Drinking water is unavailable
1- The swimming pools are dirty. 2- the washrooms are dirty and don't have soap or tissue. 3- All inclusive doesn't include water bottles. They just give you plastic cups of water when you need. You need to pay for water bottles. 4- The reception staff are not friendly. 5- The elavetors, room dors, and furniture need repare. 5- Extreamly long line up for food. 6-The cheffs don't ware gloves when providing you with food. 7- It is very hard to order an extra bellow or cover. 8- the washroom inside the room has only one towel for 4 people. 9- The hotel uses strong smell material to get rid of any bad smell due to lack of the cleaning in the common area. These smell causes alargy. 10- The managers of the hotels don't care about making people satsfied. This hotel can't be even 3stars hotel. I will never recommend it to anyone.
Stayed 4 nights in Jul 2017

4/10 Poor

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First and last time
Food was horrible, restaurant smelled rubbish, food quality so bad, hotel was full capacity and only one line for all customers, many rules and timing for everything bars, aqua park only 4 hours daily, there was no enough mat

10/10 Excellent

Khaled Mohammed Abdou

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mina Magdy on 25 Dec 2023
Dear Guest, Thank you for choosing Hawaii Hotels for your vacation. We appreciate your valuable feedback and taking the time to describe your impressions. We take your comment very seriously; our entire team is extremely committed to delivering the perfect vacation experience for each guest. Our goal is always to have the highest quality. All your comments and recommendations concerning the needed improvement will be passed to the Hotel Management in order to make our hotel more comfortable for all our guests. We would like to ensure you that every day we are doing lots of efforts in order to make continuous improvements and to ensure the comfortable stay for all our guests. Looking forward to welcome you again in our Hotel. Best regards, Hotel Management

4/10 Poor

Jörgen Leif Roland

Disliked: Property conditions & facilities
Stayed 9 nights in Sep 2023

2/10 Terrible

joshua

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dramatisches Hotel!!!!
Stayed 5 nights in May 2023

2/10 Terrible

Mohamad

Disliked: Cleanliness, property conditions & facilities, room comfort
اقامه سيئه اقذر شئ الريسيبشن أوسخ استقبال أوسخ معامله كانك مش دافع فلوس لهم الحجره قذره لدرجة ان العامل حاطط فوط مستعمله على انها جديده الأكل كتير بس مالوش اى طعم
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Großes hübsches Hotel
Es ist eine große anlage im großen und ganzen schön, bloß Mann darf nicht in die Ecken schauen. Im Essen Saal müsten dringend die Stuhl überzieher gereinigt werden!!!! Und einige Sachen müsten Restauriert werden.
Stayed 7 nights in Oct 2017
Response from E-commerce Manager on 6 Nov 2017
hello my dear , thank you for sharing your experience with us at Hawaii Le Jardin Aqua Park Resort , and be sure that your opinion and feedback are very important. Best Regards

2/10 Terrible

M, Munich, Germany

My worst travelling experience by far
Booked the hotel based on the good reviews on Expedia, but by the time we made the trip, we discovered that the truth was far from good and that in the mean time the reviews had dropped significantly. From the first moment we set foot we did not feel comfortable at all. It was very noisy, very crowded and it seemed that the guest from the neighbouring hotels, which belonged to the same chain, also used the facilities and even the restraunts, although their hotel category was less than ours. Despite chosing it for the Aqua Park, we did not use it at all, instead we went out on day trips in the sea to stay as far away from the hotel as possible. The food was horrible, not to standard at all. We checked out after 2 nights and booked another room in another hotel, even though our reservation was for 3 nights. On our way to the other hotel the driver told us that we were the 3rd family that day to check out earlier than planned. The staff was very polite to us and the hotel as a facility is not really that bad. However the way it is run made it my worst travelling experience by far.
Stayed 3 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Das Essen war überhaupt nicht abwechslungsreich fast jeden tag das selbe. Als wir aufs Zimmer kamen fehlten die betten der Kinder komplett. Ich würde dieses hotel nicht mehr buchen.
Stayed 10 nights in Jul 2017

4/10 Poor

Amr

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Malte, Aarhus, Denmark

Liked: Staff & service, property conditions & facilities, room comfort
Skøn oase ikke langt fra Hurghada
En god oplevelse og et lille paradis for sig. Mange aktivitetsmuligheder og glade, smilende og hjælpsomme ansatte; alt fra piccoloen til den travle receptionist. Man skal være opmærksom på, at de forskellige udflugts- og aktivitetsfirmaer samt butiksindehavere på hotellet kan have lidt svært ved at forstå et venligt "nej", så man skal være god til at sige fra.
Ét af hotellets poolområder
Stayed 13 nights in Jul 2017

4/10 Poor

Karim

Disliked: Cleanliness, staff & service, property conditions & facilities
تجربه لن تتكرر ولا انصح احد بالفندق
لا يرقى بفندق ٣ نجوم
Stayed 4 nights in Jul 2017

10/10 Excellent

zheer, stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
det var mycket bra..hotel ..staf...
det var bra hotel allt var okj .och jag hade undarbara stundar..

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
L'HOTEL ha un meraviglioso giardino ma i servizi sono molto scarsi per essere un 4 stelle. Il cibo è di pessima qualità,ripetitivo e non sempre fresco .La pulizia lascia a desiderare . Il personale non sempre educato e poco disponibile.

8/10 Good

Mohamed Rehan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buon resort a due passi dal mare
Era la prima volta che andiamo a Hurgada e stata molto positiva.