Dear Tuan, Thank you for your feedback! We're delighted to hear that you found our hotel conveniently located for accessing surrounding areas. Providing easy access to nearby attractions and destinations is important to us, and we're pleased that we met your expectations in this regard. We appreciate your recognition and look forward to welcoming you back to Extended Stay America for another great stay in the future!Sincerely,Hotel Management

Dear Jerimiah, Thank you for your feedback. We're glad to hear that our pet-friendly policy and location suited your needs. We apologize for the odor issue you encountered and will take steps to address this promptly. Your suggestion regarding second-story rooms is noted and will be considered. We appreciate your understanding and hope to provide an even better experience for you in the future.Sincerely,Hotel Management

Dear Marc, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the location and lack of amenities. Providing a comfortable and enjoyable stay for our guests is important to us, and we regret falling short of your expectations. Your comments will be reviewed with our team to identify areas for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfactory experience in the future.Sincerely,Hotel Management

Dear Dean, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Karlton, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Preston, Thank you for staying with us and for taking the time to leave your comments. We are very sorry for your issues, as we never wish our guests to feel inconvenienced. We hold ourselves to very high standards of hospitality, and we will address your concerns appropriately to ensure that we remain consistent going forward. Please know that we are in the process of gathering information to plan for future updates on our property, so we appreciate knowing where to direct our attention. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Tammy, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Carlos, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you, and it's good to know this was your experience. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Kiarra, Thank you for taking the time to review our hotel. Ensuring our rooms meet the highest standards is our top priority, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management

Dear Dominique, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased you had a pleasant stay. We could not be more delighted to read about the special attention you received from our staff. It is no surprise to see the dedicated service they demonstrated to you during your stay. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Victoria, Thank you for your kind words about your experience at Extended Stay America. We're thrilled to hear that our staff, including Ray, Kim, Christine, Cam, and our housekeeping team, have made your stay feel like home. Providing a safe and welcoming environment is our priority, and we appreciate your positive feedback. We look forward to continuing to exceed your expectations during your future stays.Sincerely,Hotel Management

Dear Huynh, Thank you for sharing your positive feedback about Extended Stay America. We're pleased to know that you had a good experience during your stay. Your satisfaction is our priority, and we appreciate your support. If you have any specific comments or suggestions, we'd love to hear more so we can continue providing excellent service. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Victoria, Thank you for reviewing your stay. It is great that our associates made your stay more comfortable, particularly Kim, christina, cam, Valentina. Making our guests feel at home is what we love to do, and we will enjoy passing along your kind compliments to them. We are glad your overall stay was positive. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Janet, Thanks for your comments regarding your time with us. We are disappointed to learn about the inconvenience caused in your suite. Our front desk is always available to assist you and maximize your stay. We will address this and ensure improvement, and rooms to be checked before delivery. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Rose-Anna, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Your feedback is greatly appreciated as it helps us identify areas for improvement. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Victoria, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, particularly services offered by Kim and c a m and Paulina. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear David, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Charlotte, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Citto, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Ruth, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Lena, We sincerely apologize for the inconvenience caused by the prolonged fire alarm drill and the lack of nearby parks for walking your dog. Your comfort and satisfaction are important to us, and we regret any disturbance to your stay. Additionally, we apologize for the scratchy blankets and will address this issue promptly with our housekeeping team. We appreciate your feedback, which helps us improve our services. We hope to have the opportunity to better accommodate you in the future.Sincerely,Hotel Management

Dear rachael, Thank you for choosing our hotel on your recent visit to the area. We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. We never intend to make our guests feel unwelcome or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management

Dear DUC, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management