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"I would have preferred an evening menu that you could choose rather than the set menus. Breakfast was excellent. The massage lady I had was superb. The reception was hit and miss. I tried to book the evening meal there but was told to book it at the restaurant however no one was there to take the booking so I had to keep going back. The bar staff were great and the happy hour and afternoon tea was a great touch. No towels at the pool was annoying when the spa people were away you couldn’t get a towel. I think the spa should be free for guests all day it just the morning. Pool table and games is good. Room cleaner kept coming into the room when the do not disturb ticket was on the door. The dryer in the ski boot room didn’t work in the locker. The location and design of the hotel was great. All in all a fabulous holiday. Thank you "

"We spent a week skiing in Alpe d’Huez and had a fantastic stay at Pierre & Vacances Residence L’Ours Blanc. The reception staff were very friendly and welcoming throughout our stay, always helpful and pleasant.The location is excellent, right in the centre and just a short walk from restaurants, shops, and activities such as the swimming pool and the ice skating rink. The apartment was very well equipped. The kitchen was fully stocked with everything we needed to prepare meals, and it was great to have both a filter coffee machine and an espresso machine available. The living room was comfortable with a TV and a nice area to relax after a day of skiing. The residence also has self-service laundry facilities, which was very convenient during our stay. Overall, it was a very comfortable and practical place to stay and it really added to our experience in Alpe d’Huez. We would happily stay here again and would definitely recommend it."

"Staff was helpful.Lack amenities such as paper towels "