No.142,Jung Mei Rd.,Hualien city, Hualien City, Hualien County
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Nice and clean hotel, and the staff is professional and friendly.
It would be highly appreciated if the hotel can fix the laundry machine and the dryer.
Jie
Stayed 2 nights in Mar 2024
Response from Duty Manager on 25 Mar 2024
Dear guests, Thank you for taking the time to share your feedback It is regret that this experience did not reach your expectations. Regarding the services provided on site and the training of personnel, our hotel will further review and discuss in deep. Improvement, we attach great importance to the feelings of every guest, and look forward to having the opportunity to serve you again. Sincerely,Lakeshore Hotel Hualien
Nice clean hotel. Location bit far from city ; calling taxi takes time. Not a lot of dinning options around the hotel. Neighborhood is very quiet and safe.
Sunny
Stayed 2 nights in Feb 2024
Response from Duty Manager on 6 Feb 2024
Dear guests,thank you for your sharing and feedback, your encouragement motivated us to get better, wishing to serve you for the next time.
Thank you, Adam, for your kind words about our buffet breakfast. We are delighted to hear that you enjoyed it. We appreciate your feedback and hope to welcome you back to Lakeshore Hotel Hualien in the future. Best regards, Lakeshore Hotel Hualien.
Check in was quick & easy, staff were very friendly and the room was clean & simple
Gabriel
Stayed 1 night in Dec 2023
Response from 值班經理 on 30 Dec 2023
Dear Gabriel,Thank you for taking the time to share your feedback about your recent stay at Lakeshore Hotel Hualien. We appreciate your kind words about our quick and easy check-in process, friendly staff, and clean and simple rooms. We strive to provide a pleasant and comfortable experience for all our guests.Thank you once again for choosing Lakeshore Hotel Hualien. We look forward to welcoming you back in the future.Best regards,Lakeshore Hotel Hualien
A very decent stay with great staff and cleanness, spacious room with resting areas. Amenities are slightly less than other hotels we experienced in Taiwan but overall it’s a great choice for value.
Yuntong
Stayed 2 nights in Dec 2023
Response from Duty Manager on 1 Feb 2024
Dear guests,thank you for your sharing and feedback, your encouragement motivated us to get better, wishing to serve you for the next time.
The hotel and rooms were decent and good size.
Check in staff definitely need more training. We had 5 bookings with single rooms or double. Other hotels usually just provide one name and they will pull all the bookings. I basically had to take over and organize our group into single rooms or shared so that front desk staff did not get confused.
POLLY O
Stayed 2 nights in Nov 2023
Response from 值班經理 on 12 Dec 2023
Dear guests, Thank you for taking the time to share your feedback It is regret that this experience did not reach your expectations. Regarding the services provided on site and the training of personnel, our hotel will further review and discuss in deep. Improvement, we attach great importance to the feelings of every guest, and look forward to having the opportunity to serve you again. Sincerely,Lakeshore Hotel Hualien
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Lakeshore Hotel Hualien •
We got an upgrade to a corner suite so this review is based on the upgraded room. It is a large, clean and stylish room. The breakfast was quite extensive but crowded.
Kan
Stayed 1 night in Nov 2023
Response from 值班經理 on 19 Nov 2023
Dear guests,thank you for your sharing and feedback, your encouragement motivated us to get better, wishing to serve you for the next time.
It is quiet. The staff are helpful. The only thing is the location is a bit too far away from the center of the city or anything of interesting for tourists unless you have a car.
Alexander
Stayed 2 nights in Nov 2023
Response from 值班經理 on 12 Nov 2023
Dear guests,thank you for your sharing and feedback, your encouragement motivated us to get better, wishing to serve you for the next time.
The room was great. We had a bathtub next to the window with a view of the mountains. It was convenient to have parking in the basement. The buffet breakfast selection was excellent.
Carolyn
Stayed 1 night in Oct 2023
Response from 值班經理 on 1 Nov 2023
Dear guests,thank you for your sharing and feedback, your encouragement motivated us to get better, wishing to serve you for the next time.
Nice, spacious rooms with nice view of the mountains. Variety of breakfast spread although some didn’t taste as good. 10/10 for selection. Helpful and friendly staffs. A distance away from the hustle and bustle of the busy areas but there are restaurants nearby and taxi services are pretty convenient.
Ruo Qi
Stayed 2 nights in Sep 2023
Response from 值班經理 on 14 Sep 2023
Dear guests,thank you for your sharing and feedback, your encouragement motivated us to get better, wishing to serve you for the next time.
Superb breakfast. Room with steps not safe for the elderly.
Lou
Stayed 1 night in Aug 2023
Response from 值班經理 on 25 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Lakeshore Hotel Hualien