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Reviews of Houston Cityplace Marriott at Springwoods Village

4 out of 5
Houston Cityplace Marriott at Springwoods Village
1200 Lake Plaza Drive, Spring, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 771 out of 965 reviews" "
Rating 8 - Good. 114 out of 965 reviews" "
Rating 6 - Okay. 42 out of 965 reviews" "
Rating 4 - Poor. 15 out of 965 reviews" "
Rating 2 - Terrible. 23 out of 965 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rommel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Polite and professional staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Kiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 3 nights in Apr 2024

10/10 Excellent

JIHUN

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Apr 2024

6/10 Okay

Priscilla

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities
Great service
Stayed 1 night in Mar 2024

10/10 Excellent

Kati

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay and will definitely be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the location, great for an outside walk
Stayed 2 nights in Mar 2024

2/10 Terrible

Gloria

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The front desk guy was rude..
Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Stayed 1 night in Mar 2024

10/10 Excellent

Kedric, Baton Rouge

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Mar 2024

2/10 Terrible

Diana

No one who checked in this hotel after 1 o’clock has received the room key. We are being escorted to our rooms when we need to get in and out which is highly inconvenient. I don’t know what your recovery plan is but this is ridiculous.
Stayed 1 night in Feb 2024

10/10 Excellent

Liubov

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying at this hotel! Really nice area!
Stayed 1 night in Feb 2024

8/10 Good

Yodalis

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!!! Place!!
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Mustafa

Disliked: Cleanliness, staff & service, property conditions & facilities
bed and pillows smell very bad
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in such a beautiful area my room had the parking garage as a view...other than that amazing stay.
Stayed 1 night in Feb 2024

6/10 Okay

Rene, Fort Worth

Travelled with family
Liked: Staff & service
Disliked: Amenities
The pros: It was in a nice area. The front desk service was excellent. The cons: It was very noisy. Paper thin walls. Also, the breakfast included option is a $50 non-refundable fee that is charged to your card and can only be used on breakfast food. So my husband and I literally had to order $50 worth of breakfast (which is A LOT for only 2 people). If I had to do it over again, I would save my money the next time and not pay upfront for the breakfast. If you do this you can use your $50 on any meal of the day or even room service. Just more flexibility all the way around.
Stayed 1 night in Feb 2024

10/10 Excellent

Shelly

Stayed 1 night in Jan 2024

8/10 Good

Amy, Philadelphia

Stayed 4 nights in Jan 2024

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here during a date night and really enjoyed our stay. We did not use the pool (outdoor) or gym (24/7 access) but our room was very nice. The facilities were clean and the bed was comfortable. Breakfast, parking, and wifi are separate and extra charges.
Stayed 1 night in Jan 2024

10/10 Excellent

Jammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Pierre

Travelled with family
PFL
Amazing stay at this hotel. Would highly recommend !!
Stayed 2 nights in Jan 2024

6/10 Okay

Jenelle

Business traveller
Liked: Cleanliness, property conditions & facilities
Definitely not worth the price. While convenient to major employers and food, the service was lacking. I was put into an occupied room and walked in on someone. The second day, the staff forgot to book in my breakfast order for in room delivery and it was an hour late. Lastly, the meal was billed inaccurately and I had to call to correct it. While these mistakes happen, it shouldn’t happen when paying a premium price.
Stayed 2 nights in Jan 2024
Response from Mariel on 26 Jan 2024
Thank you so much for sharing your concerns with us. We will address the issues with the team to prevent them from occurring again.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Francisco

Stayed 4 nights in Jan 2024

10/10 Excellent

Andre, Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Dec 2023

10/10 Excellent

Elisabete

Liked: Cleanliness, staff & service, property conditions & facilities
Liked staff Didn't like emptness of the area
Stayed 1 night in Jan 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
It was in a nice area and the property was nice and new.
Stayed 1 night in Jan 2024

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Mustafa

Stayed 1 night in Jan 2024

10/10 Excellent

Charity

Stayed 2 nights in Jan 2024

10/10 Excellent

Benkis

Stayed 2 nights in Jan 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for nearby events
We were in town for a nearby family wedding and it was a convenient great location!
Stayed 1 night in Dec 2023

4/10 Poor

Corrinna

Liked: Staff & service
Stayed 6 nights in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Brook

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I stayed here a few years ago and it’s definitely gone downhill since then. Property was a lot less clean this recent stay and the staff are a lot less friendly. Guy who checked us in seemed bothered by having to check us in and just avoided eye contact with us the entire time and gave us very short answers. It was such a strange experience. Then we kept having someone trying to open our room door at different hours and our bathroom didn’t seem like it had been cleaned in a long time
Stayed 1 night in Dec 2023

2/10 Terrible

Taylor

Stayed 1 night in Dec 2023

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Siojan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Dec 2023

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
First experience, first impressions are important!
The hotel was clean and conveniently placed. The decor was absolutely beautiful and the room and shower were quite clean. The bed, however, was very hard and difficult to sleep on. My daughter attempted to sleep on the couch in the room instead but it was not a fold out (which in the hotel’s defense was not an expectation) and it was also super stiff! The room also had no microwave which at this point should be available for stays longer than overnight. I found the ice machine in a common area on my floor but still no microwave. During check in, the gentleman checking me in lacked customer service skills as he seemed to have a negative attitude. He didn’t even stand while checking me in. No greeting, nothing. He gave me my cards, explained the garage and the WiFi, and sent me on my way towards elevators. The other gentleman who was not checking me in, however, was friendly, polite, and even smiled and spoke (well wishes) as I walked away. The young lady in the morning had a cheerful and friendly attitude and answered all my questions, she even explained the microwave situation😁. The young man at vallet was fantastic and although one can tell he had a long tiring day, he still had a positive and friendly disposition. The house keeper was also very kind and friendly. She left my room in perfect shape.
Stayed 2 nights in Nov 2023
Response from Mariel on 22 Nov 2023
Thank you for your feedback!We will address the situation with our agent to ensure it doesn't happen again.We look forward to have you as our guest again!

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

2/10 Terrible

chandra

Stayed 1 night in Nov 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times. Great hotel. Clean, safe, comfortable rooms, and easy parking
Stayed 1 night in Nov 2023

10/10 Excellent

Domminique

Liked: Cleanliness, staff & service, property conditions & facilities
It's nice and clean family friendly hotel.
Stayed 1 night in Nov 2023

2/10 Terrible

EUNICE

Liked: Cleanliness, staff & service, property conditions & facilities
Public hair on shampoo bottle
Stayed 1 night in Nov 2023

10/10 Excellent

enrique

Stayed 1 night in Nov 2023

10/10 Excellent

ebony

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness the updates the rooms were awesome
Stayed 1 night in Nov 2023

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023