Higashi Packages (Flight + Hotel)

Staff was very friendly. The hotel was surprisingly clean, organized, and well equipped. The washer/dryer in the room was nice with the provided laundry detergent. The bathroom and kitchen were clean with all utensils wrapped in plastic bags for cleanliness. I was able to leave my luggage after check out which were locked up by staff. The room was spacious with king size bed. I would definitely stay here again.

Very nicely appointed & functional rooms A very short walk from ueno station Washer-dryer in room was very practical , in fact the entire layout of the room , rain shower, sectional sofa bed, fridge-freezer, kitchen sink+hotplate was next level. Highly recommend

na

Location is great, hotel is beautiful, and staff was gracious. We felt lucky to stay on the 2nd floor where the onsen was located, which was always quiet and never busy–it was SO GOOD we went every morning and every night of our 3 night stay! We did have a couple of things we hate to have to note because it was so close to being a perfect stay, but feel are kind of important-- 1) the room remained damp all 4 days, leaving our clothes and bedding feeling wet and we thought maybe it was just the rain, but this same issue didn't occur at our other hotels throughout the 10 days it rained in Japan unfortunately :(. Bonus is that there is a washer/dryer in the room, so we were able to dry some of our clothes as an immediate solution without having to bother the staff. 2) On day 2, the shower would strangely start to smell off-putting every now and then, a bit like sewage (perhaps the big typhoon rain we were caught in were taxing the sewage systems?). Thankfully by our 2nd night, we noticed the smell stopped returning. Even though we had these couple of issues, still, the onsen and overall vibe/service we experienced were so great, we'd return for a second time anyway if we were travel back.