The suites were fabulous ( I stayed there twice), large, comfortable, clean, had robes, slippers, great soaps and lotions, coffee maker, water kettle, little kitchen area.. the best accommodation I've ever had in Heidelberg. Great delicious individual breakfast tower with german breads, fruit salad, meats, cheeses, etc. AND WONDERFUL, helpful, kind staff.
This was a beautiful hotel. It had an amazing view of the castle across the water. My only ick was the spiders. I never open the windows, but I guess spiders made their way in my room and they were every where. When we got back to the room late in the evening, the staff was gone. They do leave a number for you to call for an emergency which we did and they got us into another room at like 2 AM. There were still some spiders in that room, but not nearly as many as my original room. I’m very much terrified of spiders so that made my stay uneasy.
That really was my only negative for this location. The staff was amazing. The room was beautiful. The property was beautiful. It was a great location.
I love the location and the view of the castle from the room. The staff are very friendly and they clean the room everyday. Most of all I enjoyed all the complimentary snacks and drinks. Breakfast is also amazing.
Luxurious and delightful property by the river, just across the bridge from old Heidelberg. We loved the beautiful decor, the robes and slippers, comfy bed, cozy sitting area, and plenty of books to read! The breakfast was next level- everything you could want after a morning hike up the schlangenweg or up to the Schloss. Or both. I recommend you do both, one at sunset and one at sunrise 🌄🌅 the TV didn't work so well, but ee didn't care because Heidelberg is entertaining enough!
เข้าพัก 1 คืน, ธันวาคม 2025
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Ines
22 ก.ค. 2024
Leider im Service beim Frühstück und an der Rezeption auffällig ungeschultes Personal.
Frühstücksbuffet, klein und fein, es wird immer frisch nachproduziert.
You must stay here while visiting Heidelberg. The view is simply breathtaking. The staff extraordinarily accomodating. They could not do enough for us. From check-in to our departure all we heard was "Yes." and "What else can we do for you?" Daily breakfast was outstanding. Everything from meats, cheeses, olives, cooked to order eggs and so much more. Presentation was a 3 tier etagere display filled with everything you could desire from smoked salmon to fruit, even a strawberry smoothie. You cannot do better than this Boutique Hotel. The only mistake we encountered was of our own making. There is a a similarly named hotel that we first went to. Make sure you have the proper address. Lesson learned. We've stayed at a number of 5 Star hotels. Every one falls short compared to this one. Enjoy your stay. They even have complimentary bikes to use to help you further explore this quaint little town. Can't recommend them highly & strongly enough! You'll love it. Book it now and ask for room #3 on the third floor. It's a postcard view you'll never beat or forget.
เข้าพัก 2 คืน, พฤษภาคม 2026
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
ผู้เข้าพักจริง
17 ก.ย. 2019
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The location is fantastic and by far the best thing about the hotel. You’re 5 mins into the old town and the views from the hotel across to the Schloss, the river and the old town are breathtaking. The decor and the style of the hotel is also very on point. The room was very clean and spacious.
However there is a lot wrong with this hotel. We felt the hotel is trying to be something it isn’t. This hotel is charging 5* prices but doesn’t have the facilities not the staff to back this up.
1) There wasn’t any parking on site when we arrived and the gentlemen who hung around waiting for us to get our belongings together was the most unprofessional I’ve EVER come across. We are certainly not prude, and perhaps it was the casual way we were dressed but you certainly don’t expect an employee of a hotel like this to start using the F word whilst having a conversation with you! BIG NO
2) We weren’t advised there was a Spa or a Hot Tub/Sunbathing area outside when we checked in so we went looking for them on the second day and we were followed around and made to feel very uncomfortable like we were doing something wrong.
3) Breakfast is overpriced at €25. Our advice is save your money and buy from the old town. The only warm option on the menu is ‘eggs’ and when my poached eggs arrived they were so overcooked.
4) The spa is private (tiny) so was booked up and the outside hot tub area is difficult to find, unorganised and a little scruffy.
We wouldn’t go back.
We had no A/C in our room. We discovered it the first night of our stay but the front desk goes home at 8 pm. We then reported it in the morning of the next day but we were not given a new room until 9 pm the second day. We had to move all of our things.
The furniture has stains and some of it is broken. Almost all of the plants are plastic. When we complained, the manager told us they didn’t care if we gave them a bad review.
Lovely charming hotel conveniently located near the old bridge to the old town. The staff were really friendly and extremely helpful. Would definitely stay again!
We had a lovely stay at this beautiful hotel. Staff was very welcoming, nice and the service was great.
เข้าพัก 2 คืน, กรกฎาคม 2020
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Anette Falk
25 ก.ค. 2020
Okay but way too expensive
We stayed 2 adults and one child at 12 in one of the suites. When we booked it we found it pricy and when we checked out we got an extra surprise - we had to pay 95 euro extra per night because our son slept in the couch which was categorized as an extra bed even though the couch was part of the room.
The pictures of the garden and hot tub that is shown on hotels.com is misguiding. The garden have not been maintained for at long time and the garden furnitures are dirty and not maintained either. We chose the hotel because we wanted to be able to sit outside and enjoy the weather but it was only possible in front of the hotel next to a very busy road with a lot of traffic noise. We definitely won’t stay there again.