"I had a reservation scheduled from May 28 through May 30. Unfortunately, I was unable to stay in the room on the first night (May 28). I understood that I may not have been eligible for a refund for that night, but I attempted to cancel my reservation through Expedia before the cancellation deadline. Expedia informed me that they were reviewing my case and that it could take 24–72 hours for a resolution.
During that time, I repeatedly followed up with Expedia and was consistently told that no action could be taken until the review period had ended. I also requested to speak with a supervisor regarding my situation. Expedia’s records should reflect my previous conversations with multiple agents regarding this matter.When I arrived at the hotel, the front desk agent informed me that my reservation had been canceled. As a result, I booked and paid for another reservation through Expedia. However, upon entering the room, I immediately noticed two large cockroaches near the doorway before I had even settled in. This was extremely upsetting and unacceptable.I asked if I could be moved to a room closer to my coworkers, but I was initially told that no such rooms were available. After reporting the roaches and leaving the room, I was then provided with a different room. The second room was much better, and the hotel staff took good care of me during the remainder of my stay by cleaning the room daily and providing fresh towels as requested."
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