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Reviews of Merlin Grand Hotel Hat Yai

3 out of 5
Merlin Grand Hotel Hat Yai
2 Chaiyakulutit 1 Road, Hat Yai Market Area, Hat Yai, Songkhla

Reviews

6.6
Rating 10 - Excellent. 3 out of 15 reviews" "
Rating 8 - Good. 5 out of 15 reviews" "
Rating 6 - Okay. 3 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 3 out of 15 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

YRashid

Travelled with family
Only with basic facilities and only 1 lift available
Stayed 2 nights in Feb 2024

2/10 Terrible

Zelda, Alor Setar, Kedah Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My booking on 8th September 2018 was being revert to the other hotel without my concern. The other hotel that was being appointed to me was not close to the actual stndard for the room that ive been booked before. The night staft also was not friendly as they took forever to gave my refund as they asked me to return to their property tomorrow. As my plan was ruined for the whole night cause at 11pm I need to search for another room for my family to stay for that prticular night. The room that has been appointed to me was a terrible room as the floor was dirty and the room a bit creepy. I am not recommed this prticular hotel to the traveller. Poor service and lack skill of understanding the customer’s thought. They also cant really speaks English and I dont understand Thai language. Overall, poor service and i wont coming back to this hotel anymore.
Stayed 1 night in Sep 2018

10/10 Excellent

MOHD ZAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wi-Fi internet connection is very poor and most of the time no internet at all.
Stayed 2 nights in Dec 2017

2/10 Terrible

Fiona Chong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
hat yat trip
very good in customer service, other than that I'm did feel good for this hotel, it was too far from the city.When I back to hotel ,I'm been lost 2 time.
Stayed 2 nights in Dec 2017

6/10 Okay

Looi

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Need to improve
When I step into the room, the floor was dirty. The condition of bed about 40% well. Unsatisfied with this hotel.

6/10 Okay

Ronald J.

Liked: Cleanliness, room comfort
Reasonable cost
Room was ok in hotel centrally located. Nothing much in direct vicinity. MacDonald's a 500 m walk away. Dim Sum around the corner. Breakfast was a set menu with thinnest slices of tomato and cucumber that I have ever seen. Rubbery eggs.

4/10 Poor

Retiree, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Average
Room phone faulty thru'our my stay (14days). Showerhead faulty. Repaired aftsr my 12th days stayed.

8/10 Good

Kaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfort
It is a great location with many choices of local food by just few minutes walk.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Budget stay
Ordinary economy hotel in non-descript part of Hat Yai. Great deal for short stay. Breakfast a bit weak.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Happy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contended
Had a good stay

8/10 Good

Yan Yan

Stayed 4 nights in Jul 2023

8/10 Good

NORHAFIZAN

Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotelnya baru caj dan bilik sangat bersih，perkerja di hotel semua service bagus .
Stayed 1 night in Nov 2017
Response from ั on 22 Dec 2017
Thank you very much