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Gem Premier Hotel & Spa
3.5 star property

Family-friendly ski hotel with a full-service spa

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Gem Premier Hotel & Spa

Photo gallery for Gem Premier Hotel & Spa

Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View  | 1 bedroom, minibar, in-room safe, individually decorated
Presidential Suite with Balcony, 1 King bed, Church View | 1 bedroom, minibar, in-room safe, individually decorated
Front of property
Business centre
Reception

Overview of Gem Premier Hotel & Spa

8.8

Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Laundry
  • Parking available
  • Restaurant
  • Room service

Explore the area

54 Ngo Huyen Street, Old Quarter, Hanoi, 110210
  • Popular LocationGrelate Cafe1 min walk
  • Popular LocationSt. Joseph's Cathedral of Hanoi3 min walk
  • Popular LocationHanoi Railway Station16 min walk
  • AirportHanoi (HAN-Noi Bai Intl.)23 min drive
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Room options

Gallery Suite, 1 Queen Bed, Balcony, City View

cleanliness

Highlights

Balcony
Outdoor play area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Classic Room, 1 Double or 2 Single Beds

cleanliness

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
Pillow menu
Renovated in 2016
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Premium Double or Twin Room

cleanliness

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
Pillow menu
Renovated in 2016
Separate bedroom
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

Family Room, Non Smoking

cleanliness

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
Pillow menu
Separate bedroom
Sofa bed
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

cleanliness

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Free cots/infant beds
LED TV
Pillow menu
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed, 1 Single Bed and 1 Single Sofa Bed

Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View

cleanliness

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Free cots/infant beds
LED TV
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Similar properties

About the area

Hanoi

Located on a river, Gem Premier Hotel & Spa is in Old Quarter neighbourhood and is connected to a shopping centre. Hoa Lo Prison Museum and Thang Long Water Puppet Theatre are cultural highlights, and travellers looking to shop may want to visit Hang Gai Street and Dong Xuan Market. Hoan Kiem Lake and Ngoc Son Temple are two other places to visit that come recommended. Take the opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Hoa Lo Prison Museum - 6 min walk
  • Hoan Kiem Lake - 7 min walk
  • Thang Long Water Puppet Theatre - 10 min walk
  • Dong Xuan Market - 14 min walk
  • Hanoi Opera House - 17 min walk

Getting around

  • Hanoi Railway Station - 16 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 24 min drive

Restaurants

  • Âu Lac Family Restaurant - 1 min walk
  • An Cafe - 1 min walk
  • Nem Nướng Nhà Thờ - 2 min walk
  • Phở Cháo Mỳ Bò-Tim-Bầu dục 37 Phủ Doãn - 1 min walk
  • Phở Tíu Bà Phương - Phủ Doãn - 1 min walk

About this property

Gem Premier Hotel & Spa

Luxury family-friendly hotel near Hoan Kiem Lake
Located close to Hang Gai Street and Hoa Lo Prison Museum, Gem Premier Hotel & Spa provides a terrace, an art gallery on-site and dry cleaning/laundry services. Skiers and snowboarders can spend time on the slopes at this hotel featuring a ski shuttle. Indulge in a body wrap, a manicure/pedicure and a body treatment at Âu Cơ Beauty Spa, the on-site spa. Free in-room WiFi is available to all guests, along with a business centre and a restaurant.
You'll also find perks such as:
  • Limo/town car service, valet parking (surcharge) and express check-out
  • Express check-in, babysitting (surcharge) and concierge services
  • A reception hall, ATM/banking services and a front desk safe
Room features
All rooms are individually furnished, and have comforts such as fireplaces and pillow menus, in addition to thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with premium channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge) up to 2 km
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Valet parking on site (VND 180,000 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Onsite parking options include a carport

Food and drink

  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Full-service spa
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • On a lake
  • On the boardwalk
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • 7 floors
  • Art Deco architecture
  • Building
  • Built in 2016
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Fireplace
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: VND 599000
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 599000
Express check-out available

Special check-in instructions

Guests must transfer via airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the cruise terminal, ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 399000.0 per day.

Payment types at the property

Important information

Optional extras

  • Valet parking fee: VND 180000 per day
  • Early check-in fee: VND 599000 (subject to availability)
  • Late check-out fee: VND 599000 (subject to availability)
  • Rollaway bed fee: VND 399000.0 per day
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Gem Premier Hotel Hanoi
Gem Premier Hotel
Hanoi Gem Boutique
Gem Boutique Hotel Hanoi
Gem Boutique Hanoi
Gem Premier Hanoi
Gem Premier
Gem Boutique Hotel
Gem Premier Hotel Spa
Hanoi Gem Boutique Hotel
Gem Premier Hotel & Spa Hotel
Gem Premier Hotel & Spa Hanoi
Gem Premier Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Gem Premier Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Gem Premier Hotel & Spa?

As of 29 Mar 2024, prices found for a 1-night stay for 2 adults at Gem Premier Hotel & Spa on 31 Mar 2024 start from ฿3,075.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Gem Premier Hotel & Spa?

Valet parking is available for VND 180000 per day. Limited spots are available.

What time is check-in at Gem Premier Hotel & Spa?

Check-in start time: 2:00 PM; check-in end time: 5:30 AM. Early check-in is available for a fee of VND 599000 (subject to availability).

What time is check-out at Gem Premier Hotel & Spa?

Checkout is at noon. Late checkout is available for VND 599000 (subject to availability).

Where is Gem Premier Hotel & Spa located?

Located near the slopes, this Old Quarter hotel is in the city centre and within a 10-minute walk of Hang Gai Street, Hoa Lo Prison Museum and Hoan Kiem Lake. Thang Long Water Puppet Theatre and Ngoc Son Temple are also within 15 minutes. Hanoi Railway Station is 16 minutes by foot and Hanoi Long Bien Station is 19 minutes.

Gem Premier Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 936 reviews" "
Rating 8 - Good. 161 out of 936 reviews" "
Rating 6 - Okay. 82 out of 936 reviews" "
Rating 4 - Poor. 41 out of 936 reviews" "
Rating 2 - Terrible. 42 out of 936 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Johanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.
Stayed 2 nights in Feb 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!
Stayed 3 nights in Jan 2024

6/10 Okay

Kiem duc

Disliked: Amenities
picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working
Stayed 2 nights in Dec 2023

6/10 Okay

Sara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.
Stayed 1 night in Jan 2024

2/10 Terrible

ALBERTO

Stayed 3 nights in Dec 2023

6/10 Okay

Aidan C

Stayed 1 night in Dec 2023

6/10 Okay

Rajanayagam

Travelled with family
Disliked: Amenities, property conditions & facilities
Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.
Stayed 3 nights in Dec 2023

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, room comfort
Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.
Stayed 1 night in Dec 2023

8/10 Good

CHAU

Clean
Stayed 3 nights in Nov 2023

8/10 Good

Sunshine

Stayed 1 night in Nov 2023