Hangzhou Haiwaihai Hotel

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Luxury
4.5 star property
8.4

Very good

Luxury hotel near West Lake

Consider a stay at Hangzhou Haiwaihai Hotel and take advantage of a coffee shop/cafe, dry cleaning/laundry services and a gym. Make sure that you enjoy breakfast and dinner at the two on-site restaurants. Free in-room WiFi and a business centre are available to all guests.

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is ฿2,070
฿2,413 total
includes taxes & fees
30 Sept - 1 Oct

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Superior 2-bed Room

Minibar, in-room safe, desk, blackout curtains

Superior 2-bed Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Double Room

A hotel room with a large bed, bedside table with a phone, and a TV.

Superior Double Room

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

A hotel room with two beds, a flat-screen TV, a minibar, and a bathroom visible through an open door.

Superior Twin Room

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Double Room

A hotel room with a large bed, a flat-screen TV mounted on the wall, a desk, and a chair.

Deluxe Double Room

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk, a chair, a TV, and a large window with a city view.

Deluxe Twin Room

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Double Room

A hotel room with a large bed, a flat-screen TV mounted on the wall, a desk, and a chair.

Executive Double Room

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

A hotel room with two beds, a nightstand, and a sofa.

Executive Twin Room

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Design Suite

A hotel room with a large bed, a TV, a bedside table, and a wardrobe.

Design Suite

  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

A hotel room with a large bed, a bedside table with a lamp, a mirror, and a carpeted floor.

Deluxe Suite

  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfy Family Room

Minibar, in-room safe, desk, blackout curtains

Comfy Family Room

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Comfy Suite

Minibar, in-room safe, desk, blackout curtains

Comfy Suite

  • Sleeps 3
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Studio Suite

A hotel room with a bed, a desk, a television, a sofa, and a coffee table.

Superior Studio Suite

  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Downtown Hangzhou, a neighbourhood in Hangzhou, is home to Hangzhou Haiwaihai Hotel. Zhejiang Museum of Natural History and Westlake Culture Plaza are local attractions and those in the mood for shopping can visit Hangzhou Tower Shopping Mall and Hangzhou China Silk Town. Looking to enjoy an event or a game while in town? See what's happening at Hangzhou Stadium or Yellow Dragon Sports Center. Visit our Hangzhou travel guide
Map
No.333 Shangtang Road, Gongshu District, Hangzhou

What's nearby

  • A traditional Chinese pavilion by a calm lake at night.
    West Lake
    5 min drive - 5.7 km
  • Wulin Square
    3 min drive - 3.2 km
  • Hangzhou Tower Shopping Mall
    3 min drive - 3.5 km
  • Westlake Culture Plaza
    3 min drive - 2.6 km
  • Hangzhou China Silk Town
    4 min drive - 3.9 km

Getting around

  • Chaowang Road Station
    8 min walk
  • Hangzhou East Railway Station
    19 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    34 min drive

Restaurants

  • 谢大牛馆
    8 min walk
  • KFC (肯德基)
    12 min walk
  • 海底捞（绍兴路店）
    14 min walk
  • McDonald's (麦当劳)
    14 min walk
  • 谢大牛肉馆
    2 min walk

About this property

Hangzhou Haiwaihai Hotel

  • Luxury hotel near West Lake
  • Consider a stay at Hangzhou Haiwaihai Hotel and take advantage of a coffee shop/cafe, dry cleaning/laundry services and a gym. Make sure that you enjoy breakfast and dinner at the two on-site restaurants. Free in-room WiFi and a business centre are available to all guests.
  • You'll also find perks such as:
    • An indoor pool
    • Buffet breakfast (surcharge), 7 meeting rooms and a 24-hour front desk
    • A lift, concierge services and a porter/bellboy
    • Tour/ticket information, a front desk safe and luggage storage
  • Room features
  • All 335 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
  • Extra amenities include:
    • Separate baths/showers, free toiletries and hairdryers
    • Flat-screen TVs with cable channels
    • Electric kettles, daily housekeeping and desks

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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฿2,050 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 100 per person
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • 海歆厅
  • 馥咖啡

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 7 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 48 hours prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 100.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Property Registration Number 479

We should mention

No pets and no service animals are allowed at this property

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Hangzhou Haiwaihai Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hangzhou Haiwaihai Hotel?

As of 22 Sep 2026, prices found for a 1-night stay for 2 adults at Hangzhou Haiwaihai Hotel on 30 Sep 2026 start from ฿2,070, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hangzhou Haiwaihai Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hangzhou Haiwaihai Hotel?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at Hangzhou Haiwaihai Hotel?

Checkout is at noon.

Where is Hangzhou Haiwaihai Hotel located?

Located in Downtown Hangzhou, this luxury hotel is within 2 miles (3 km) of Westlake Culture Plaza, Hangzhou Peace International Convention and Exhibition Center and Zhejiang Museum of Natural History. Zhejiang Science and Technology Museum and Hangzhou Tower Shopping Mall are also within 2 miles (3 km). Chaowang Road Station is 8 minutes by foot and Datieguan Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hangzhou Haiwaihai Hotel Reviews

8.4

Very good

8.6

Cleanliness

8.8

Amenities

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 11 out of 16 reviews
Rating 8 - Good. 1 out of 16 reviews
Rating 6 - Okay. 1 out of 16 reviews
Rating 4 - Poor. 1 out of 16 reviews
Rating 2 - Terrible. 2 out of 16 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great rooms, super clean, nice view, helpful staff, great price
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Our family had a great stay at Haiwaihai Crown Hotel. The check in was very smooth and speedy; the room is spacious and clean, and very nice view. Due to our schedule, the staff also extended our check out time, which is very helpful! Thanks.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is really comfortable and the bedroom spacious with all the amenities like safe, toiletries, kettle etc. It was great to have 4 bottles of drinking water daily. The staff ,except one, could speak English well and was very helpful. Breakfast was varied, but cooked food wasn't served warm enough.
Stayed 6 nights in Apr 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad services

Reception Evan at check was efficient enough to handle. Bed in room was dark and bathroom was moudly,no bed makeup only clear rubbish n change towels. Upon checkup,we request for taxi only to be told" Do it yourself" as no longer provide taxi services call.It was after awhile that we spoke to the doorman n he asked to ask front desk as not his job. In my so many years of traveling,this is about the one hotel that I have to comment so badly.Will not go back again after 4 nights trip.
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very helpful and extremely nice.
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness
Niemand spricht Englisch, altes Hotel mit relativ gepflegten Zimmern, Lärm durch die umgebenden Schnellstraßen, zu wenig Fahrstühle für so viele Gäste
Stayed 3 nights in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sdb sale， en plus bouché, plein d eau partout! Chambre bruyante
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo
Stayed 2 nights in Aug 2024
Verified review

2/10 Terrible

Stayed 13 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018