Hangzhou Bay Bridge

Staff was super helpful and upgraded our room at no extra cost when we arrived. Not around much but was great still for our stay

Gross fire hazard, filthy room, total bait-and-switch. Take this down! Please do not book this place. It is completely unsafe and unfit to host anyone, let alone a family. We had to pack up and flee in an emergency evacuation with our 4 kids after just one night because it was dangerous and disgusting. This property shouldn't be allowed on Expedia, and I don't want any other family to experience the nightmare we went through. - Total Bait-and-Switch: The room looked nothing like the photos online. The host claimed the online pictures were for a different room tier, but there were no photos on Expedia showing the run-down, awful room we actually got. Deceptive marketing. - Major Fire Hazard: There are about 10 active communal gas kitchens and open cooking stoves set up directly inside a single, narrow hallway, completely blocking the only exit path and elevator. My kids literally had to squeeze and walk right past active, hot stoves just to get out. It is a death trap. - Filthy Hygiene & Broken Windows: We found left underwear in the washing machine and a condom in the bedroom drawer. All the windows were half-broken and couldn't close properly, so we couldn't sleep all night due to heavy street noise and bugs. - Hostile Environment & Bribes: Unknown people aggressively banged on our door at night, terrifying my kids. It felt completely hostile. When we asked to check out, the host tried to bribe us with a 50% refund if we left a fake 5-star review.

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