Chère Teresa,Nous vous remercions d'avoir partagé vos commentaires avec nous. Nous sommes heureux de savoir que notre personnel a été à la hauteur de vos attentes. Vos remarques sur la variété des plats et l'expérience au sein de la Médina sont importantes pour nous, et nous les prendrons en compte pour améliorer notre offre. Nous sommes désolés que votre séjour n'ait pas été à la hauteur de vos attentes et nous espérons avoir l'opportunité de regagner votre confiance dans le futur.Meilleures salutations,

Chère Sondes,Nous vous remercions sincèrement d'avoir partagé votre expérience avec nous. Nous sommes ravis de lire que vous avez apprécié nos chambres, notre personnel et nos repas. Vos commentaires sur l'animation seront pris en compte pour améliorer notre offre de divertissement. Nous transmettrons également vos remerciements à notre équipe, en particulier au service réservation. Nous espérons avoir le plaisir de vous accueillir à nouveau pour un séjour encore plus agréable.Meilleures salutations,

Dear Sofiane,Thank you for sharing your feedback and for choosing to stay at our hotel. We value your opinion, and we're always striving to improve our services. If there were any specific aspects of your stay that you believe we can enhance, please don't hesitate to share them with us. We hope to have the opportunity to serve you better in the future.Best regards,

Cher Thibaud,Nous sommes désolés de voir que votre expérience n'a pas été à la hauteur de vos attentes. Votre avis est important pour nous, et nous aurions aimé en savoir plus sur les aspects de votre séjour qui n'ont pas été satisfaisants. Nous espérons avoir l'opportunité de vous accueillir à nouveau à l'avenir pour vous offrir une expérience bien plus positive.Meilleures salutations,

Cher Zied,Nous sommes désolés d'apprendre votre déception. Votre avis est important pour nous et nous prenons vos commentaires en compte pour améliorer nos services. Nous nous efforçons constamment d'offrir la meilleure expérience possible à nos clients. Votre feedback nous aide à identifier les domaines à améliorer. Merci de nous avoir fait part de votre expérience.Nous espérons avoir l'opportunité de vous accueillir de nouveau dans un futur proche pour une meilleure expérience.Meilleures salutations,

Dear Ghaieth,Thank you for taking the time to rate our hotel with a perfect 5/5 score! We are thrilled to hear that you had a wonderful stay with us. Providing exceptional experiences to our guests is our top priority, and your positive feedback validates our efforts.We hope you enjoyed our amenities, comfortable accommodations, and top-notch service. If there is anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon for another fantastic stay.Warmest regards,

Dear Mr David,We thank you for chosen our Hotel Diar lemdina during your last visit in Tunisia.Looking forward to welcoming you again Best regards

Dear Mahammad, Thank you for the review. We love to read that you adored the unique character of our resort and you enjoyed your stay. We look forward to welcoming you again soon. Best regards,

Cher Ali,Nous vous remercions pour le review.Nous sommes ravis de lire que vous avez passé un très beau séjour :)Nous communiquons toujours un descriptif à jour à nos partenaires mais voilà parfois on peut rencontrer des petits soucis qui sont gérés sur place par nos équipes.Nous devons mentionner que le Directeur de notre hotel est très actif et toujours sur le terrain. Il s'agit peut être d'un cas bien précis ou il n'était pas sur place pour une raison bien détérminée.Nous espérons vous accueillir de nouveau dans un futur très proche.Meilleures salutations,

Dear Braham, Thank you for the review. We are excited to note that you enjoyed a top stay with us and we look forward to welcoming you again soon. Best regards,

Dear Joshua,Thank you for the review.We are so happy to receive your full star rating !We look forward to welcoming you again soon.Best regards,

Dear Guest, Thank you for the feedback. We are so sorry to learn that you couldn't find at least one positive aspect about your stay with us. We don't have any details about what happened with the staff, knowing that they are usually known for their warm welcome and professional service. We hope that you will come back again soon for a much better stay. Best regards,

Dear Mr Saadana, First of all, we would like to thank you for choosen our Hotel for your last visit in Tunisia. And we apologize for the misunderstanding happened during your stay. Maybe the parking was full upon your arrival but we can tell you that in a good tone. Actually the access to the Pool House Lounge is not for free, and cost 50 Dinars per person will be reduced from the your bill (Food, drinks etc..) and not for free :) Swimming pools closed at 6 pm while the life guard men finish his shift at 6pm. You booked Half Board pension means breakfeast and Dinner only without drinks and only All in soft has drinks included. We thank you in advance for your understanding

Dear Guest, Thank you for the review. We love to know that you had a wonderful holiday in our resort. Maybe our special architecture was one of the many reasons for which you enjoyed. We look forward to welcoming you again in the near future. Best regards,

Dear Guest, Thank you so much for your review. Well we love to pamper our guests so we are very happy that you enjoyed your holiday with us. We look forward to welcoming you again soon. Best regards,

Bonjour M. Oussema, Nous avons le regret de vous informer que notre Hôtel Diar Lemdina était fermé durant cette date. Il c'est avéré que le plateforme d'Expedia à fait un mise à jour, dont ils ont re-lancé la vente de notre Hôtel sur cette date. Nous excusons pour ce malentendu et avons le plaisir de vous accueillir prochainement dans notre Hôtel. Merci de prendre note que la ré-ouverture de l'Hôtel est prévue le 12/03/2021 Merci d'avance pour votre compréhension Au plaisir de vous accueillir parmi nous

Dear Guest, Thank you for the feedback. We are glad you had a lovely stay in our resort and we hope you enjoyed all the activities and heartful services we provided :) We look forward to welcoming you again soon ! Best regards,

Dear Guest, Thank you for sharing your feedback. The whole team is very glad to know you had an almost perfect stay in our resort :) We hope you discovered as many beautiful places on our domain and we look forward to welcoming you again soon. Best regards,

Dear Ali, Thank you for the feedback. We are so glad you had a 10/10 holiday in our beautiful resort nested in the heart of the Medina of Yasmine Hammamet :) We look forward to welcoming you again in the near future ! Best regards,

Cher Driss, Nous vous remercions pour le feedback. Nous sommes ravis d'apprendre que notre hôtel original vous a offert toute la détente recherchée :) Nous espérons que vous allez nous rendre de nouveau visite dans un futur proche ! Meilleures salutations,

Dear Guest, Thank you for the feedback. We are very sorry you did not enjoy your stay in our resort. Although we understand that the dissatisfaction is connected to the buffet, we do hope that you keep a good souvenir of the place itself. We look forward to welcoming you again in the future, confident that you can have a really nice stay :) We hope you will give us the chance to prove it. Best regards,

Dear Desiderio, Thank you very much for your feedback. It is such a joy to read you had a wonderful stay in our resort :) We look forward to welcoming you again very soon ! Best regards,

Dear David, Thank you very very much for your excellent feedback ! We are thrilled you had such a great stay in our resort and we look forward to welcoming you again soon :) Best regards,

Cher Client, Nous vous remercions pour le feedback. Nous sommes ravis de lire que vous avez inclut cette expérience sur la liste des beaux moments :) Nous espérons vous accueillir de nouveau prochainement. Meilleures salutations,

Dear Guest, Thank you for the feedback. We hope you enjoyed your stay in our resort and you made plenty of beautiful souvenirs :) It will be a pleasure to welcoming you again soon. Best regards,

Dear Guest, Thank you very much for your feedback. We hope you had a wonderful stay in our resort and we look forward to welcoming you again in the near future :) Best regards,

Cher Yacine, Nous vous remercions pour le feedback. Nous sommes ravis de lire que vous avez passé un très beau séjour chez nous, en profitant de l'ensemble de nos activités, services et attention :) Nous sommes navrés pour votre petit souci et nous aurions été ravis de pouvoir faire plus, pour un confort total. Nous espérons vous accueillir de nouveau prochainement ! Meilleures salutations,

Dear Husam, Thank you very much for your feedback and for the excellent rating ! We are thrilled you fully enjoyed your experience and we look forward to welcoming you again in the near future. Best regards,

Dear Guest, First of all thank you for the feedback. Unfortunately we have no information about what could get wrong with your holiday as we expected to read about a 5 star holiday. We remain at your disposal if you want to write us more about your stay by contacting us via the contact form on our website. We hope to welcoming you again next time, being certain you can have a nice stay in our resort. Best regards,

Dear Guest, Thank your for the feedback. We hope you had an overall good experience in our hotel as we do do not have enough information about positive and negative aspects. But we do hope you will come back again soon for a better holiday :)

Dear Guest, Thank you for sharing your valuable opinion. First of all we are glad you enjoyed overall the travel experience at our hotel. We apologize about the little inconvenient concerning your check-in but sometimes it may happen as no software is without faults. We thank you for your comprehension on this aspect as we assure you this is no rule but an accident. We hope to see you again among us very soon. Best regards from all the team :)

Cher Etienne, Nous vous remercions pour le retour sur l'expérience passée dans notre hôtel ! Nous sommes ravis de savoir que vous avez bien profité de votre séjour et nous espérons vous accueillir de nouveau prochainement pour vous contenter de la nouvelle piscine en plein air. Meilleures salutations,

Cher Etienne, Nous vous remercions pour le retour sur l'expérience. Nous sommes ravis que vous avez bien apprécié le concept unique de notre vaste hôtel, situé à l'intérieur de la médina de Yasmine Hammamet et nous espérons vous revoir de nouveau parmi nous dans le futur proche. Meilleures salutations,

Dear Guest, We thank you very much for this feedback. Your 5/5 starts are the proof that you enjoyed your stay as well as our special concept. We look forward to welcoming you again soon, in time to also enjoy the new outdoor pool. Best regards,

Cher Client, Tout d'abord nous vous remercions d'avoir partagé votre avis avec nous ainsi qu'avec nos autres lecteurs. Nous sommes très contents de lire que vous avez bien apprécié votre séjour familial dans notre hôtel. Nous accordons une grande importance aux aspects dont vous avez mentionné et aimé à la fois, comme la qualité du buffet ou bien la variété de l'animation. Nous espérons vous accueillir de nouveau prochainement, une fois la nouvelle piscine en plein air sera prête à vous offrir d'autres moments inoubliables. Meilleures salutations,

Dear Guest, First of all we thank you for the feedback. We are glad to read that you enjoyed the most part of your stay and we hope that you took the chance to try as many experiences inside the hotel as well as outside, in the medina. Our rooms may seem a little old but we count on your comprehension that we are talking about a style which goes with the entire concept of our hotel, recalling the ancient way of life inside an old town. We will add a touch of modernity with the new outdoor pool and we look forward to welcoming you again soon. Best regards,

Dear Guest, Thank you for rating your experience in our hotel. We would have loved to read more about what are the aspects you enjoyed more as well as the negative ones. We look forward to welcoming you again soon, once our new outdoor pool will be waiting for you. Best regards,

Cher Client, Nous vous remercions pour le feedback. Tout d'abord nous vous sommes contents de savoir que vous avez bien apprécié notre hôtel et que vous avez passé un beau séjour :) Nous avons aussi bien reçu vos remarques et nous apprécions que vous les avez noté. Nous espérons vous accueillir de nouveau prochainement, pour découvrir la surprise au niveau d’embellissement avec une nouvelle piscine en plein air. Meilleures salutations,

Dear Jessica, First of all we thank you for the feedback. As we responded to your previous one, we are sorry that you did not enjoy your stay in our hotel although our staff made all the effort to offer you a nice experience, like changing your rooms or inviting you to hammam and massages. We apologize for the late check-in but we count on your comprehension that the hotel was fully booked due to the Carnival in Yasmine Hammamet. We also apologize for our staff entering the room but this happened only because of the room exchange which wasn't yet actualized on our system. Also there was no sign of not disturbing on the door. Although we are not a beach front hotel we do have a private beach which is why you could see photos of it. We would have been glad if you tried to discover our dine around concept and the activities but we do hope that in the future you will give us a second chance. Best regards,

Dear Jessica, First of all we thank you for the review. Positive or negative one, we read all the reviews as this is very important for our hospitality management. And since we mentioned how important this aspect is for us, we really insist on the fact that a review should only reflect the objective experience. We apologize for some of the inconveniences that you experienced at Diar Lemdina. The hotel was on full occupancy due to the Carnival which is no excuse just a fact for saying that we count on your comprehension for receiving your rooms later than the expected although all of our staff made the necessary efforts to ensure the usual service. Our rooms might seemed you old but in fact it is about a style that suits our particular concept of hotel inside the medina, a recall to this ancient and original style of life. We understand that this concept can not please everyone and we are very sorry to learn that you did not enjoyed it. All our team made was dedicated to offer you a nice experience in our hotel, which is why we've changed your room although it is very difficult to find an available suite when the hotel is full. We are certain that if you would have opened your travel sens of adventure, we would have enjoyed a lovely stay regardless small aspects that we tried to solve as quickly as possible. We hope that you will give our hotel a second chance in the future so that you could change this impression :) We look forward to welcoming you very soon ! Best regards,

Cher Client, Nous vous remercions d'avoir pris le temps de nous écrire. Nous sommes très contents de savoir que l'ensemble de notre hôtel vous a agréablement impressionné :) Nous espérons vous accueillir de nouveau prochainement pour plus d'amusement en été, lorsque la nouvelle piscine en plein air sera fonctionnelle. Meilleures salutations

Cher Client, Nous vous remercions beaucoup pour le review. Nous sommes très contents de lire que vous avez tellement apprécié votre séjour. Pour un hôtel qui met le client au centre de sa philosophie, c'est la plus grande récompense. Nous espérons vous accueillir de nouveau prochainement, pour essayer la nouvelle piscine en plein air. Meilleures salutations,

Dear Amir, Thank you for your review. We can understand that you had a good time at our hotel and that you most appreciated our staff :) We look forward to welcoming you again in the future with a new outdoor pool to enjoy. Best regards

Dear Kerstin, First of all thank you for your feedback. We are glad to know that you enjoyed our special hotel with unique architecture :) Also very happy t know that our staff was at your service. We apologize for the intrusion of some vendors although this aspect is not connected to the hotel. We look forward to welcoming you again in the future with a new outdoor pool ! :) Best regards

Dear Kamel, Thank you for your wonderful review :) It feels so nice to know that one of our guests are missing our hotel ! Great to know that we could offer you this feeling of being like home. We look forward to welcoming you again in the future since you will have to try our new outdoor pool. Best regards

Cher Client, Nous vous remercions pour votre avis. Nous sommes très contents de savoir que vous avez bien apprécié le confort de votre chambre. Nous sommes navrés de lire que vous n'avez pas eu la chambre souhaitée bien que si mentionné sur place, certainement cet aspect aurait été résolu de suite. Nous espérons vous accueillir de nouveau prochainement, pour une meilleure expérience qui comprendra l'accès à la nouvelle piscine en plein air :) Meilleures salutations

Dear Kamel, Thank you very much for your feedback. We are very glad to see that you gave us a 5/5 :) We look forward to welcoming you again in the future, especially since we are going to have a new pool ! Best regards

Dear Aude, Thank you very much for your feedback. We are glad to know that you enjoyed your stay and we hope that you had the time to test all our All Inclusive concept activities :) We look forward to welcoming you again soon. Meanwhile you can always keep in touch with us via our website. Best regards

Dear Guest, Thank you for your feedback. We hope that you enjoyed your stay. We would have loved to read your review, an important aspect for our satisfaction survey of the guests. We look forward to welcoming you again soon. Best regards